Senior Customer Success Manager – Enterprise Hospitality Tech & API Integration Specialist at brighthush

About brighthush

At brighthush, we’re redefining the way restaurants and hospitality businesses connect with their guests. Our cutting‑edge platform blends point‑of‑sale (POS) technology, mobile ordering, guest‑management tools, and data‑driven insights into a single, intuitive ecosystem. We empower our partners to deliver seamless, personalized experiences that drive loyalty, increase revenue, and streamline operations. With a global footprint and a culture rooted in innovation, collaboration, and customer obsession, brighthush is the partner of choice for forward‑thinking hospitality leaders.

Why Join brighthush?

When you become part of the brighthush family, you’re not just taking a job—you’re stepping into a mission. We’re building the future of hospitality, and we need passionate, results‑driven professionals to help us scale. As a Senior Customer Success Manager, you’ll lead a high‑performing team, shape the customer journey, and directly influence the success of our enterprise partners. In return, you’ll enjoy a dynamic work environment, continuous learning opportunities, and a competitive compensation package that rewards your impact.

Key Responsibilities

• Team Leadership & Development: Build, mentor, and inspire a team of Customer Success Specialists, fostering a culture of accountability, collaboration, and continuous improvement.
• Enterprise Account Management: Own the end‑to‑end lifecycle for our largest, most complex accounts—ensuring adoption, satisfaction, and renewal while identifying upsell opportunities.
• Strategic Onboarding & Implementation: Design and execute scalable onboarding programs that accelerate time‑to‑value for new customers, leveraging APIs, integrations, and POS systems.
• Customer Advocacy & Feedback Loop: Serve as the voice of the customer within brighthush, translating insights into product enhancements and service improvements.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to align on customer goals, feature roadmaps, and go‑to‑market strategies.
• Performance Metrics & Reporting: Track and analyze key success metrics (NPS, churn, adoption rates) and present actionable insights to senior leadership.
• Travel & On‑Site Engagement: Travel as needed to client sites across the United States to conduct workshops, training sessions, and executive briefings.

Essential Qualifications

• Minimum of 5 years’ experience in Customer Success, Account Management, or Implementation roles within SaaS environments.
• At least 1 year of proven people‑management experience, with a track record of building high‑performing teams.
• Deep understanding of the hospitality and restaurant technology landscape, including POS, mobile ordering, and guest‑management solutions.
• Strong technical acumen—comfortable working with APIs, data integrations, and troubleshooting technical issues.
• Excellent communication skills in English, both written and verbal, with the ability to articulate complex concepts to diverse audiences.
• Demonstrated ability to manage multiple enterprise accounts simultaneously while maintaining a high level of customer satisfaction.
• Bachelor’s degree in Business, Marketing, Computer Science, or a related field (preferred).

Preferred Qualifications

• Experience with enterprise‑grade SaaS platforms and large‑scale implementations.
• Background in the restaurant or hospitality industry, with a network of industry contacts.
• Proficiency in CRM and customer success tools such as HubSpot, Salesforce, or similar platforms.
• Knowledge of data analytics and reporting tools (e.g., Tableau, Power BI).
• Experience leading cross‑functional initiatives and driving change within a fast‑paced environment.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day details.
• Customer‑Centric Mindset: Passion for delivering exceptional experiences and turning challenges into opportunities.
• Technical Fluency: Comfortable with APIs, integrations, and troubleshooting technical issues.
• Leadership & Coaching: Skilled at motivating teams, providing constructive feedback, and fostering professional growth.
• Data‑Driven Decision Making: Strong analytical skills to interpret metrics and drive continuous improvement.
• Adaptability: Thrive in a dynamic, evolving environment and manage change effectively.
• Collaboration: Work seamlessly across departments to align on goals and deliver results.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Success Manager, you’ll have access to:

• Leadership development programs designed to sharpen your strategic and managerial skills.
• Mentorship from senior leaders who have built successful careers in tech and hospitality.
• Cross‑functional projects that expose you to product, engineering, and sales teams.
• Annual learning budget for conferences, certifications, and courses.
• Clear career pathways to Director of Customer Success, VP of Customer Experience, or other executive roles.

Work Environment & Company Culture

brighthush is built on a foundation of transparency, innovation, and inclusivity. Our remote‑first culture means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and team check‑ins.
• Collaborative tools (Slack, Zoom, Notion) that keep communication fluid.
• Regular hackathons and innovation challenges that let you experiment and bring new ideas to life.
• A culture that celebrates wins—both big and small—through shout‑outs, spot bonuses, and team celebrations.
• Commitment to work‑life balance, with flexible hours and generous paid time off.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the value you bring to brighthush:

• Base Salary: $90,000 – $110,000 per year, commensurate with experience.
• Performance Bonus: Quarterly bonuses tied to customer success metrics and company goals.
• Equity: Opportunity to earn stock options as part of our long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Retirement: 401(k) plan with company matching.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Professional Development: Annual learning stipend, conference reimbursements, and access to online learning platforms.
• Remote Work Perks: Home office stipend, tech allowance, and flexible work arrangements.

How to Apply

If you’re ready to lead a high‑impact team, drive enterprise customer success, and help shape the future of hospitality technology, we’d love to hear from you. Submit your application through our careers portal or click the link below to apply directly.

Apply to this position at brighthush

Join brighthush Today

At brighthush, we’re not just building a product—we’re building a community of innovators who are passionate about transforming hospitality. If you’re a strategic thinker, a people‑first leader, and a customer‑obsessed professional, this is the place for you. Apply now and become part of a team that’s redefining the industry, one guest experience at a time.