Loss Prevention & Customer Service Associate II – Uniformed Security Guard – Retail & Safety Specialist

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence in more than 1,200 stores across the United States, Canada, and the United Kingdom, brighthush has built a reputation for innovation, customer focus, and a culture that values diversity, collaboration, and continuous learning. As a Fortune 100 company, brighthush is committed to fostering an inclusive environment where every team member can thrive, grow, and make a meaningful impact.

Role Overview

As a Loss Prevention & Customer Service Associate II, you will be the first line of defense against theft, fraud, and other security incidents while simultaneously ensuring a welcoming and safe shopping experience for our customers. You will work closely with store management, the Loss Prevention team, and fellow associates to maintain a secure environment, deter potential loss, and uphold the brighthush brand. Your presence, professionalism, and proactive approach will help protect our assets, our customers, and our reputation.

Key Responsibilities

• Visual Deterrence: Maintain a visible, approachable presence at the front of the store or in key departments to deter shoplifting and other dishonest behaviors.
• Customer Engagement: Greet shoppers with courtesy and respect, offering assistance or directing them to store management or customer service when needed.
• Incident Observation & Reporting: Identify suspicious activity, critical incidents, or potential threats, and promptly report them to Loss Prevention or store management using the AIIM Case Management system.
• Emergency Preparedness: Review and understand the Store Emergency Response Guide, and be prepared to act swiftly in the event of an emergency.
• Uniform & Equipment Compliance: Wear the approved brighthush uniform, including a body‑worn camera, and ensure all equipment is in good working order.
• Safety Sweep: Conduct a thorough closing safety sweep in partnership with store management to identify and address any potential hazards or security concerns.
• Policy Adherence: Follow all brighthush policies, procedures, and safety protocols, and support the company’s culture and values.
• Collaboration: Work closely with store teams, Loss Prevention, and management to create a cohesive, secure, and customer‑friendly environment.
• Continuous Improvement: Participate in ongoing training and development opportunities to stay current on best practices in loss prevention, customer service, and safety.
• Additional Duties: Perform any other tasks assigned by management that support store operations and security.

Essential Qualifications

• High school diploma or equivalent.
• 0–2 years of retail or security experience.
• Strong verbal and written communication skills.
• Sound judgment and decision‑making ability.
• Self‑motivated with the capacity to work independently.
• Excellent time‑management and organizational skills.
• Ability to stand for extended periods and handle physical demands of the role.
• Proficiency with basic technology, including radios and case‑management software.

Preferred Qualifications

• Prior experience in loss prevention, retail security, or a related field.
• Knowledge of body‑worn camera operation and data handling.
• Experience with emergency response protocols.
• Background in customer service or retail operations.
• Certification in first aid or CPR (preferred).

Skills & Competencies

• Situational Awareness: Ability to quickly assess and respond to potential threats or incidents.
• Conflict Resolution: Skilled at de‑escalating tense situations while maintaining safety.
• Team Collaboration: Works effectively with cross‑functional teams to achieve shared goals.
• Integrity & Ethics: Demonstrates honesty, accountability, and a strong sense of responsibility.
• Adaptability: Thrives in a fast‑paced, dynamic retail environment.
• Technology Proficiency: Comfortable using radios, body‑worn cameras, and case‑management software.

Career Growth & Development

At brighthush, we believe in investing in our people. As a Loss Prevention Associate II, you will have access to a range of learning and development programs, including:

• On‑the‑job training with experienced Loss Prevention managers.
• Leadership development courses for those aspiring to supervisory roles.
• Cross‑departmental rotations to broaden your skill set.
• Mentorship programs pairing you with senior leaders.
• Access to online learning platforms covering retail operations, security best practices, and customer service excellence.

Successful associates often progress to roles such as Loss Prevention Manager, Store Manager, or regional security leadership positions.

Work Environment & Culture

brighthush fosters a vibrant, inclusive workplace where every team member is valued. Our culture is built on the following pillars:

• Diversity & Inclusion: We celebrate differences and encourage diverse perspectives.
• Collaboration: Teamwork is at the heart of everything we do.
• Continuous Learning: We provide ongoing training and growth opportunities.
• Employee Well‑Being: We prioritize physical, mental, and financial health.
• Recognition & Rewards: Outstanding performance is acknowledged and rewarded.

Compensation & Benefits

While the starting hourly rate for this position ranges from $14.50 to $18.60, actual pay is determined by your skills, experience, and performance. In addition to competitive wages, brighthush offers a comprehensive benefits package, including:

• 401(k) plan with company match.
• Health, dental, and vision insurance.
• Flexible Spending Accounts (FSA) for health and dependent care.
• Life and disability insurance.
• Paid parental leave, holidays, vacation, and sick days.
• Employee discounts on merchandise, cell phones, and childcare services.Apply for this job