LTC Level 3 Engineer – Endpoint & Legacy Platform Support

%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EJob Title: LTC Level 3 Engineer – Endpoint %26amp; Legacy Platform Support%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3ELocation: Remote ( anywhere in USA)%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3ERole Purpose%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EProvide advanced Level 3 technical support for complex and recurring endpoint, infrastructure, and legacy-platform issues that cannot be resolved by L1/L2 teams. Own technical investigation, root-cause analysis, remediation, and cross-team coordination through resolution.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EKey Responsibilities%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EAdvanced Technical Support%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EDiagnose and resolve complex escalated issues across Intune, Entra ID, SCCM/MECM, Autopilot, Citrix, VDI, endpoint security, deployments, patching, compliance, print services, DNS, and specialized business applications.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l3 level1 lfo1;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EProvide technical guidance to L1/L2 teams for complex and recurring incidents.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EProblem Management %26amp; Root Cause Analysis%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EPerform root-cause analysis for recurring or high-impact technical issues.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EDevelop safe fixes and workarounds and coordinate testing before implementation.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l0 level1 lfo2;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EDocument corrective and preventive actions to minimize repeat incidents.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EEndpoint Management%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EManage endpoint compliance and remediation activities.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ESupport OS upgrades, hardware refreshes, endpoint-health monitoring, security remediation, and warranty coordination.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l4 level1 lfo3;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ETroubleshoot device, software, login, and peripheral-related issues.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EProject %26amp; Deployment Support%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l8 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ESupport Entra ID migrations and endpoint deployment activities.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l8 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EPerform device setup, reimaging, old-device collection, and equipment returns.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l8 level1 lfo4;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ESupport workstation setup, cabling coordination, and Smart Hands activities.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3ELegacy %26amp; Business-Critical Platform Support%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l6 level1 lfo5;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ESupport NYCHA daily transaction processing.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l6 level1 lfo5;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ESupport Risk Connect BI reporting.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l6 level1 lfo5;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EAdminister and troubleshoot Kofax Capture.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l6 level1 lfo5;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ERecover PDF and export-related services when required.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l6 level1 lfo5;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ESupport Messageway/B2B file transfers.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l6 level1 lfo5;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EPerform client-report reruns and scheduling/rescheduling activities.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3ECross-Team Coordination%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo6;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EWork with Infrastructure, Security, Network, Application, Development, Vendor, and Operations teams.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo6;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EProvide complete technical evidence during escalations.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l2 level1 lfo6;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EMaintain ownership and coordination until technical resolution.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EDocumentation %26amp; Knowledge Management%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo7;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ECreate and maintain technical runbooks, SOPs, known-error records, and knowledge articles.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo7;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EDocument recurring issues and resolutions.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l1 level1 lfo7;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ETransfer knowledge to L1/L2 teams to improve first-time resolution and reduce unnecessary escalations.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EBusiness Continuity Support%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l7 level1 lfo8;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ESupport Disaster Recovery and CAT activities.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l7 level1 lfo8;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EAssist with rapid deployment of laptops, Cloud PCs, and other technical resources during critical business events.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3ERequired Technical Skills%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EMicrosoft Intune%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EMicrosoft Entra ID%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ESCCM/MECM%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EWindows Autopilot%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ECitrix and VDI%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EWindows endpoint administration%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EEndpoint security and compliance%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EOS deployment and patching%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EDNS and print services%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EHardware and peripheral troubleshooting%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EStrong incident troubleshooting and root-cause analysis%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l9 level1 lfo9;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EExperience supporting legacy or business-critical applications%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EKey Competencies%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cul style=%22margin-top:0in;%22 type=%22disc%22%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l5 level1 lfo10;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EAdvanced troubleshooting and analytical skills%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l5 level1 lfo10;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EStrong incident ownership%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l5 level1 lfo10;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ERoot-cause analysis and problem-solving%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l5 level1 lfo10;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3ECross-functional team coordination%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l5 level1 lfo10;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EClear technical documentation%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l5 level1 lfo10;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EKnowledge-sharing and mentoring%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l5 level1 lfo10;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EAbility to handle critical and high-impact incidents%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22mso-list:l5 level1 lfo10;tab-stops:list .5in;%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EStrong stakeholder communication%3C/span%3E%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3E%3Cstrong%3EEscalation Standards%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;%22 lang=%22EN-GB%22%3EThe L3 Engineer should ensure technical escalations contain sufficient information, including business impact, affected scope, reproduction steps, errors, screenshots/logs, device/software details, recent changes, troubleshooting completed, SLA urgency, and user availability.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3E%3Cstrong%3ESalary and Benefits%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3EThe Salary for this position will be %2499,000 and %24115, 000 yearly depending on experience and other qualifications of the successful candidate.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3EThis position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.%26nbsp;%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3EBenefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3EMedical/Dental/Vision/Life Insurance%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3EPaid holidays plus Paid Time Off%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3E401(k) plan and contributions%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3ELong-term/Short-term Disability%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3EPaid Parental Leave%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3EEmployee Stock Purchase Plan%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-family:%26quot;Verdana%26quot;,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22line-height:115%;mso-ansi-language:EN-US;%22%3EDisclaimer: The compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.%3C/span%3E%3C/span%3E%3C/p%3E

Cognizant US Corporation is an Equal Opportunity Employer Minority/Female/Disability/Veteran. If you require accessibility assistance applying for open positions in the US, please send an email with your request to [email protected]

Advanced technical skills in Microsoft Intune, Entra ID, SCCM/MECM, Autopilot, Citrix, VDI, endpoint security, OS deployment, patching, DNS, print services, and legacy platform support.

Key Responsibilities

• providing technical support
• performing root-cause analysis
• managing endpoint compliance

Skills & Tools

Microsoft Intune, Microsoft Entra ID, SCCM/MECM, Windows Autopilot, Citrix, VDI, DNS, Kofax Capture, Messageway

Job Details

• Category: Information Technology
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 99,000 – 115,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan
• Generous parental leave

About Cognizant

A multinational technology company providing IT services and consulting. — Industry: Information Technology

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