Manager Financial Systems, Resolute Hospital Billing and Resolute Hospital Billing Claims

Ardent Health is a leading provider of healthcare in communities across the country. With a focus on consumer-friendly processes and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. We are driven by our purpose of caring for people: our patients, our communities and one another. Located in Brentwood, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes:

• 30 hospitals
• 280 sites of care
• 4,281 beds
• 24,000+ team members
• 8,200+ nurses
• 1,800+ aligned providers
• 5.8M annual provider encounters
• 421 medical residents

 Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. We believe it is this mix of corporate support and local autonomy that equips our teams for success. 

Job Overview

The Manager, Revenue Cycle Systems will provide direction, day-to-day coordination, and HR responsibility to the members of the application team. The Manager will have overarching responsibility for Resolute Hospital Billing and Hospital Billing Claims Information Technology (IT) applications' support, design, instruction, and ongoing optimization. Further responsibilities include but are not limited to direct management of analysts, identifying and mitigating project risks, supporting the applications users and assisting in the implementation of all application projects 

• Works with Digital, Data, Technology, and Innovation (DDTI) leadership team to collect, analyze and document technical, clinical, or business operations artifacts and translate problems into solution-oriented initiatives.  
• Provides mentorship to team in areas of application support and leadership development Responsible for defining work assignment and workload management for team(s). 
• Provides technical guidance to identify system deficiencies and analyze system problems and solutions. 
• Collaborates with business stakeholders to introduce innovative solutions. 
• Assists in the facilitation of team and client meetings. 
• Creates functional working relationships across application teams. 
• Assists with departmental budget planning and resourcing. 

Job Requirements:

• BA/BS degree (equivalent experience may be considered). 
• Epic certification required – Resolute Hospital Billing Administration or Resolute Hospital Billing Claims Administration. 
• Minimum of 7 years’ experience - IT applications support in Resolute Hospital Billing or Hospital Billing Claims. 
• Minimum of 5 years in IT implementing and supporting applications. 
• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions. 
• Established experience with large scale/large projects with team of 5 or more members. 
• Experience developing the following items with Project Management: (1) Standard work breakdown structure; (2) Resources and critical path; (3) Project scope; (4) Issues identification and oversight; (5) Change control processes; and (6) Stakeholder communications. 
• Must be willing to participate in on call rotation schedule. 
• Ability to travel up to 25%. 

 Preferred Job Requirements:

• Minimum of 3 years’ experience in information technology management. 
• Minimum of 3 years’ Service Now experience preferred. 
• Strong understanding in the areas of application technology and system design.  
• Understands federal & state regulations pertaining to applicable business area. 
• Excellent oral and written communication skills.  
• Experience designing and supporting healthcare or business systems and integration with third party applications. 
• Strong understanding in the areas of application technology, architecture, database, and system design.  
• Experience with workflow and operations within a hospital or health system. 
• Proficient with Word, Excel, PowerPoint, and video-conferencing solutions. 

#LI-KS1

BA/BS degree or equivalent; Epic certification in Resolute Hospital Billing or Claims; 7+ years IT application support in Resolute HB or Claims; 5+ years IT implementation; on-call rotation; travel up to 25%.

Key Responsibilities

• managing application team
• supporting applications
• optimizing systems

Skills & Tools

Epic, Resolute Hospital Billing, Resolute Hospital Billing Claims, ServiceNow, Microsoft Word, Microsoft Excel, Microsoft PowerPoint

Job Details

• Category: Information Technology
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Brentwood, Tennessee, United States
• Languages: English

About Ardent Health

A leading healthcare provider with hospitals and clinics across the country, focused on innovative services and technologies. — Industry: Healthcare

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