Medical Billing Customer Service Representative

Job Description:

• Answer inbound calls regarding patient statements, insurance payments, and account balances
• Provide accurate information about patient accounts, billing history, and charges
• Process credit card payments over the phone
• Document call details, account inquiries, and actions taken
• Escalate complex billing disputes and concerns to the appropriate department
• Deliver friendly, professional service while handling sensitive billing questions
• Help patients navigate billing questions with professionalism, patience, and care

Requirements:

• 1 year of call center or customer service/office experience
• Strong verbal and written communication skills
• Basic computer skills and ability to learn new systems
• Excellent attention to detail and accurate documentation skills
• Ability to multitask and process information efficiently
• Calm, professional approach when handling challenging calls
• Patient-focused attitude and commitment to quality customer service
• Must live in one of the listed states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

Benefits:

• Shift differential: extra $1/hr for nights and weekends
• Paid training, typically 1 week in length from 9:00am–6:00pm EST
• Full-time, 40 hours