Medical Virtual Assistant – Remote Patient Support, Insurance Verification, Clinical Coordination & Administrative Excellence
About brighthush
At brighthush, we are redefining the way healthcare organizations deliver compassionate, efficient, and secure patient services in a fully virtual environment. Our mission is to empower medical teams with top‑tier remote talent that can bridge the gap between patients, providers, and administrative processes. As a rapidly expanding leader in tele‑health support, brighthush combines cutting‑edge technology, rigorous compliance standards, and a culture of continuous learning to create a workplace where every team member can thrive while making a tangible difference in patients’ lives.
Why This Role Matters
The Medical Virtual Assistant position is the heartbeat of our remote care operations. You will be the first point of contact for patients seeking guidance, the liaison who ensures insurance details are accurate, and the meticulous organizer who keeps medical records, referrals, and communications flowing smoothly. In this role, you will directly influence patient satisfaction, provider efficiency, and the overall quality of care delivered by brighthush’s partner clinics and hospitals.
Key Responsibilities
- Patient Interaction: Answer inbound calls promptly, greet patients with empathy, and provide clear information about appointment logistics, billing inquiries, and general health‑related questions.
- Insurance Verification & Benefits Explanation: Verify patient insurance coverage, update eligibility information in the electronic health record (EHR), and clearly explain benefits, co‑pays, and deductible responsibilities.
- Referral Management: Process specialist referrals, schedule follow‑up appointments, and ensure all necessary documentation is transmitted securely to the appropriate providers.
- Medical Records & Fax Coordination: Retrieve, scan, and upload medical records; manage inbound and outbound faxes while maintaining strict HIPAA compliance.
- Provider & Clinical Staff Collaboration: Act as a communication hub between physicians, nurses, and administrative teams, relaying messages, confirming test results, and updating care plans as needed.
- Administrative & Data‑Entry Tasks: Accurately enter patient demographics, clinical notes, and billing codes into the EMR/EHR system, ensuring data integrity and timeliness.
- Compliance & Security: Follow brighthush’s HIPAA‑compliant protocols, utilize the virtual desktop environment, and log work hours through Time Doctor for transparent performance tracking.
- Continuous Improvement: Identify workflow bottlenecks, suggest process enhancements, and participate in regular training sessions to stay current with industry best practices.
Essential Qualifications
- Fluent English communication skills—both spoken and written—with a professional phone etiquette.
- Minimum of 1‑2 years experience as a medical receptionist, virtual assistant, or in a similar patient‑facing role.
- Demonstrated ability to multitask, prioritize, and manage a high volume of calls and administrative duties simultaneously.
- Strong organizational skills with meticulous attention to detail, especially when handling sensitive patient data.
- Reliable high‑speed internet connection and a dedicated computer that meets brighthush’s technical specifications.
- Willingness to work within a virtual desktop environment and log activity using Time Doctor.
- Commitment to maintaining HIPAA compliance at all times.
Preferred Qualifications & Experience
- Hands‑on experience with popular EHR/EMR platforms such as Epic, Cerner, Athenahealth, or NextGen.
- Background in medical billing or coding (CPT/HCPCS knowledge is a plus).
- Previous remote work experience, demonstrating self‑discipline and effective time management.
- Familiarity with insurance verification tools and payer portals.
- Certification as a Certified Medical Administrative Assistant (CMAA) or similar credential.
Core Skills & Competencies
- Communication: Ability to convey complex insurance and medical information in a clear, patient‑friendly manner.
- Technical Proficiency: Comfort navigating web‑based EHR systems, virtual desktops, and collaboration tools (e.g., Slack, Zoom).
- Problem‑Solving: Quick identification of issues (e.g., insurance denials) and proactive resolution or escalation.
- Empathy & Professionalism: Demonstrated compassion for patients while maintaining a calm, courteous demeanor under pressure.
- Time Management: Ability to meet strict call‑handling metrics and administrative deadlines.
- Data Integrity: Commitment to accurate data entry and rigorous adherence to privacy standards.
Compensation & Benefits
Compensation Structure
- Introductory rate of $5.00 per hour for the first 90 days, designed to provide a smooth onboarding experience.
- Performance‑based increase to $6.00 per hour after successful completion of the initial 90‑day period.
- Bi‑weekly payroll processed through Wise, ensuring fast, secure, and transparent payments.
Benefits & Perks
- Fully remote work—no commute, flexible schedule, and the ability to work from anywhere with a reliable internet connection.
- Access to brighthush’s learning portal, offering courses on medical terminology, advanced EHR navigation, and virtual customer service excellence.
- Monthly virtual team‑building events, wellness challenges, and a supportive community of healthcare professionals.
- Professional development stipend for certifications, conferences, or relevant coursework.
- Comprehensive health, dental, and vision insurance options (available after a 90‑day probationary period).
- Paid time off (PTO) accrual from day one, with additional holidays recognized by brighthush.
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the healthcare landscape itself. Starting as a Medical Virtual Assistant, you can progress into specialized roles such as:
- Senior Virtual Clinical Coordinator – overseeing a team of assistants, managing complex referral networks, and driving quality‑improvement initiatives.
- Remote Medical Billing Analyst – focusing on revenue cycle management, claim submission, and denial resolution.
- Virtual Patient Experience Manager – shaping patient satisfaction strategies, implementing feedback loops, and leading cross‑functional projects.
Our mentorship program pairs you with seasoned clinicians and operations leaders who will guide you through certifications, advanced EHR training, and leadership development pathways.
Work Environment & Culture at brighthush
We believe that a thriving remote workforce is built on trust, transparency, and a shared purpose. At brighthush you will experience:
- Collaborative Culture: Regular virtual huddles, open‑door policy with senior leadership, and cross‑departmental brainstorming sessions.
- Innovation‑First Mindset: Opportunities to pilot new tele‑health tools, contribute to workflow automation projects, and provide feedback that directly influences product enhancements.
- Well‑Being Focus: Access to mental‑health resources, ergonomic home‑office stipends, and a flexible schedule that respects work‑life balance.
- Diversity & Inclusion: A commitment to building a team that reflects the communities we serve, with employee resource groups and inclusive hiring practices.
How to Apply
If you are ready to bring your medical administrative expertise to a forward‑thinking, fully remote team, we want to hear from you! Follow these simple steps to submit your application:
- Visit brighthush.com/careers/medical-virtual-assistant and complete the online application form.
- Attach an up‑to‑date resume highlighting relevant experience, certifications, and any remote‑work achievements.
- Provide a brief cover letter that showcases your passion for patient care, your familiarity with insurance processes, and why you thrive in a virtual environment.
- Submit the application and await a confirmation email from our recruiting team.
We review applications on a rolling basis, and qualified candidates will be contacted for a virtual interview within 5‑7 business days.
Join brighthush – Make a Difference From Anywhere
At brighthush, your work directly improves the health journey of patients across the nation while giving you the flexibility to design your own professional life. If you are a detail‑oriented, compassionate communicator with a knack for navigating the complexities of medical administration, this is the opportunity you’ve been waiting for. Apply today and become an integral part of a team that is shaping the future of remote healthcare delivery.
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