Mid‑Market & Enterprise Customer Success Manager – Strategic Account Retention & Growth for K‑12 EdTech Solutions at brighthush

About brighthush – Empowering the Next Generation of Learners

At brighthush, we are on a mission to create learning environments where every student feels safe, inspired, and equipped to tackle the world’s biggest challenges. Our award‑winning suite of K‑12 education solutions is purpose‑built for schools and districts, helping educators deliver effective instruction, promote equitable engagement, and protect students in real time. Trusted by school leaders nationwide, brighthush blends cutting‑edge technology with a deep commitment to educational equity, making us a catalyst for positive change in classrooms across the globe.

Why Join brighthush?

Joining brighthush means becoming part of a remote‑first, outcomes‑focused organization where collaboration, curiosity, and accountability are celebrated. Our team members—known affectionately as “Guardians”—share a common purpose: to improve learning outcomes one classroom at a time. We foster an inclusive culture that encourages every individual to bring their whole self to work, experiment boldly, and learn from both successes and setbacks. If you thrive in a fast‑moving, mission‑driven environment and love the idea of making a tangible impact on education, you’ll feel right at home at brighthush.

Role Overview – Mid‑Market & Enterprise Customer Success Manager (West Region)

As a Customer Success Manager for the West Region, you will be the trusted advisor for a portfolio of mid‑market and enterprise school districts across Central California. Your primary focus will be to safeguard and grow revenue through proactive relationship management, strategic account planning, and seamless execution of renewals, expansions, and cross‑sell initiatives. You will partner closely with Sales, Product, and Implementation teams to ensure that brighthush’s solutions are perfectly aligned with each district’s goals, while championing the voice of the customer throughout the organization.

Key Responsibilities

• Drive Renewals & Retention: Own the end‑to‑end renewal process, ensuring contracts are secured well before expiration and that customers experience continuous value.
• Identify & Execute Expansion Opportunities: Proactively uncover upsell and cross‑sell possibilities, presenting tailored solutions that address evolving district needs.
• Guide Onboarding & Product Adoption: Lead new customers through implementation, delivering best‑practice guidance and monitoring adoption metrics to guarantee a smooth transition.
• Monitor Customer Health: Leverage usage analytics, engagement data, and health scores to forecast churn risk and intervene with personalized support plans.
• Strategic Advocacy: Build deep, trusted‑advisor relationships, translating customer goals into actionable insights for internal product and engineering teams.
• Maintain a High‑Accuracy Sales Pipeline: Use Salesforce to track opportunities, maintain data hygiene, and produce accurate forecasts that drive strategic decision‑making.
• Deliver Exceptional Experiences: Consistently exceed expectations by being responsive, knowledgeable, and proactive in every customer interaction.
• Collaborate on Strategic Growth Plans: Partner with New Business Managers to co‑create regional growth strategies and ensure seamless hand‑offs from Sales to Success.
• Champion Internal Collaboration: Work cross‑functionally with Product, Support, and Marketing to resolve escalations, share feedback, and influence roadmap priorities.

Essential Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a client‑facing sales role within the SaaS or EdTech space.
• Demonstrated ability to manage a portfolio of mid‑market to enterprise accounts, driving renewal rates of 90%+ and achieving expansion targets.
• Proficiency with Salesforce—including forecasting, pipeline management, and custom reporting.
• Strong analytical mindset with the ability to interpret usage data, health scores, and financial metrics to inform strategy.
• Excellent communication and negotiation skills, capable of navigating objections and delivering value‑based outcomes.
• Track record of meeting or exceeding Annual Recurring Revenue (ARR) quotas on a quarterly and annual basis.
• Self‑starter attitude with a passion for education and a desire to make a measurable impact on student outcomes.

Preferred Qualifications

• Experience selling or supporting K‑12 education technology solutions.
• Familiarity with learning management systems (LMS), student information systems (SIS), or classroom safety platforms.
• Certification or formal training in Customer Success methodologies (e.g., Gainsight, SuccessHACKER).
• Background in data‑driven decision making, such as using Tableau, Power BI, or similar tools.
• Demonstrated ability to influence product roadmaps through customer advocacy.

Core Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align brighthush’s solutions with district objectives.
• Relationship Building: Skilled at cultivating trust, credibility, and partnership with senior education leaders.
• Problem Solving: Proactive in identifying risks, crafting mitigation strategies, and turning challenges into growth opportunities.
• Data Literacy: Comfortable interpreting product usage dashboards, churn predictors, and financial models.
• Collaboration: Works seamlessly across Sales, Product, Support, and Marketing to deliver a unified customer experience.
• Adaptability: Thrives in a fast‑changing environment, quickly adjusting tactics based on new information or shifting priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Success Manager, you will have access to:

• Mentorship from senior leaders in Customer Success and Education Strategy.
• Continuous learning stipends for certifications, conferences, and industry events.
• Opportunities to transition into Senior CSM, Team Lead, or Customer Success Director roles as you demonstrate impact.
• Cross‑functional project involvement, giving you exposure to product development, go‑to‑market strategy, and data analytics.
• Regular “innovation days” where you can pitch ideas that directly influence brighthush’s roadmap.

Culture & Values at brighthush

Our culture is built on four pillars:

• Mission‑First: Every decision is filtered through the lens of how it will improve learning outcomes for students.
• Inclusivity: We celebrate diverse perspectives and ensure every voice is heard, fostering a workplace where everyone can thrive.
• Accountability: Guardians own their outcomes, celebrate wins, and learn from setbacks together.
• Continuous Experimentation: We encourage bold ideas, rapid testing, and data‑driven iteration.

Remote work is the norm, but we also host quarterly in‑person retreats, virtual coffee chats, and team‑building events to keep the community spirit alive.

Compensation, Perks & Benefits

Base Salary & Variable Pay: Competitive base salary aligned with market benchmarks, plus an uncapped commission structure that rewards over‑achievement. Total target earnings (OTE) start at $120,000, with the potential for significant upside based on performance.

Benefits Package

• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company matching.
• Employee equity participation.
• Flexible paid time off, paid holidays, and a year‑end holiday break.
• Paid parental leave, wellness days, and fertility & adoption reimbursement.
• Home‑office stipend to create an ergonomic remote workspace.
• Professional development budget for courses, certifications, and conferences.

Beyond the tangible benefits, you’ll enjoy a role that is both challenging and deeply rewarding—knowing that your work directly supports educators and students across the nation.

How to Apply

If you are ready to champion the success of K‑12 districts, drive meaningful revenue growth, and become a key part of a purpose‑driven organization, we want to hear from you. Click the link below to submit your application, and be prepared to share a brief story about a time you turned a challenging customer situation into a win.

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Equal Opportunity & Inclusion

brighthush is an equal‑opportunity employer. We make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military or veteran status, gender identity, gender expression, genetic information, or any other characteristic protected by applicable law.

We encourage candidates of all backgrounds to apply and are committed to building a workforce that reflects the diverse communities we serve.

Join the Guardians – Shape the Future of Education with brighthush

At brighthush, you’ll be more than a Customer Success Manager—you’ll be a catalyst for change, a strategic partner to educators, and a champion for student safety and achievement. If you’re driven by impact, love solving complex problems, and thrive in a collaborative, remote‑first environment, apply today and help us empower the next generation of learners.