Customer Care Representative – Night‑Shift Remote Healthcare Support Specialist for brighthush

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we are redefining the way health information is delivered, ensuring every patient and customer receives timely, accurate, and empathetic support. As a leader in the healthcare diagnostics space, brighthush blends cutting‑edge technology with a people‑first philosophy, creating an environment where employees can thrive while making a real difference in people’s lives. If you are passionate about delivering exceptional service, enjoy solving problems across multiple communication channels, and thrive in a dynamic night‑shift setting, we invite you to join our growing remote team.

Role Overview

We are seeking a dedicated Remote Night‑Shift Customer Care Representative to become the voice of brighthush for our Michigan‑based talent pool. This full‑time position operates on a rotational weekend schedule, providing 24/7 coverage for our customers between 9:00 PM – 8:30 AM Central. You will be the first point of contact for patients, healthcare providers, and partners who need assistance with test results, service inquiries, and a variety of health‑related questions.

Key Responsibilities

• Deliver consistent, high‑quality customer experiences across voice, email, chat, fax, and emerging AI‑driven platforms.
• Handle inbound and outbound calls following established scripts while exercising judgment to address unique situations.
• Maintain strict confidentiality of all patient health information in compliance with HIPAA and brighthush privacy standards.
• Provide clear, compassionate communication of sensitive health data, ensuring patients feel heard and respected.
• Document interactions accurately in brighthush’s CRM system, flagging any service failures for rapid resolution.
• Collaborate with cross‑functional teams—including clinical, technical, and quality assurance—to resolve complex inquiries.
• Participate in continuous‑improvement initiatives, offering feedback on workflow efficiencies and digital tool enhancements.
• Support multiple client groups as business needs evolve, adapting quickly to new protocols or service offerings.

Essential Qualifications

• Minimum 1 year of customer service experience, preferably in a health‑care or laboratory environment.
• Demonstrated ability to meet productivity, accuracy, and quality standards in a fast‑paced setting.
• Strong verbal and written communication skills, with a focus on empathy and professionalism.
• Proficiency with digital tools such as Outlook, Excel, web‑based chat platforms, and basic AI‑assisted applications.
• Reliable high‑speed internet connection and a quiet, private workspace suitable for night‑shift operations.
• Commitment to upholding brighthush’s core values: Customer First, Care, Collaboration, Continuous Improvement, and Curiosity.

Preferred Experience & Knowledge

• Previous experience in health‑care, diagnostics, or laboratory customer support.
• Familiarity with electronic health record (EHR) systems or laboratory information management systems (LIMS).
• Exposure to performance‑driven environments where metrics such as average handle time, first‑call resolution, and customer satisfaction scores are tracked.
• Understanding of regulatory requirements related to patient data privacy and security.

Core Skills & Competencies

• Digital Literacy: Comfortable navigating multiple software applications simultaneously, including CRM, email, and chat tools.
• Problem Solving: Ability to diagnose issues quickly, propose solutions, and follow through to resolution.
• Emotional Intelligence: Recognize and respond to the emotional state of callers, especially when delivering sensitive health information.
• Team Collaboration: Work effectively with remote teammates, sharing knowledge and supporting collective goals.
• Adaptability: Thrive in a night‑shift schedule and adjust to rotating weekend assignments without compromising service quality.
• Continuous Learning: Eagerness to stay current on brighthush’s service offerings, industry trends, and emerging digital communication methods.

Compensation, Benefits & Perks

While exact salary ranges will be determined based on skills, experience, and certifications, successful candidates can expect a competitive base pay complemented by an annual performance bonus. In addition, brighthush offers a comprehensive benefits suite designed to support physical, financial, and personal development:

• Day‑One Medical Coverage: Full medical, dental, and vision benefits for full‑time employees working 30+ hours per week.
• Well‑Being Programs: Access to a best‑in‑class wellness platform, mental‑health resources, and a no‑cost annual health assessment.
• Flexible Time Off: Paid vacation, health/flex days, six paid holidays plus an additional “MyDay” for personal use.
• Financial Wellness: 401(k) with company match up to 5% after 12 months, Roth IRA options, and a stock purchase plan.
• Life & Disability Insurance: Core coverage with optional buy‑up for added protection.
• Education Assistance: Tuition reimbursement through brighthush’s education assistance program.
• Career Advancement: Structured pathways for promotion, mentorship programs, and internal mobility across departments.
• Remote Work Support: Stipends for home office setup, high‑speed internet reimbursement, and ergonomic equipment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Customer Care Representative, you will have access to:

• Ongoing training modules covering advanced communication techniques, health‑care regulations, and emerging AI tools.
• Mentorship from senior service leaders who can guide you toward specialist or supervisory roles.
• Cross‑functional project involvement, allowing you to contribute to process improvement initiatives and digital transformation efforts.
• Certification support for industry‑recognized credentials such as Certified Customer Service Professional (CCSP) or Health Information Management (HIM) certifications.

Work Environment & Culture at brighthush

Our remote workforce is united by a shared purpose: to put the patient first. brighthush fosters a culture built on:

• Customer First: Every decision is filtered through the lens of how it impacts the patient experience.
• Care: We celebrate each individual’s contributions and ensure every team member feels valued.
• Collaboration: Open communication channels, virtual huddles, and team‑wide knowledge sharing keep us connected despite geographic distance.
• Continuous Improvement: Regular feedback loops, Kaizen‑style workshops, and data‑driven insights drive everyday enhancements.
• Curiosity: We encourage asking “why” and exploring innovative solutions, from AI chatbots to predictive analytics.

brighthush also honors our service members and actively encourages veterans to apply, recognizing the discipline, teamwork, and dedication they bring to our mission.

Training & Onboarding

All new hires will participate in a comprehensive remote training program:

• Duration: Five days, Monday‑Friday, 8:00 AM – 5:00 PM Central (9:00 AM – 6:00 PM Eastern).
• Content: System navigation, compliance fundamentals, communication best practices, and scenario‑based role‑plays.
• Support: Dedicated onboarding mentors, a virtual learning portal, and regular check‑ins during the first 90 days.

Application Process

Ready to make an impact? Follow these steps to join brighthush:

1. Click the “Apply To This Job” button below to submit your resume and a brief cover letter highlighting your relevant experience.
2. Complete the online assessment that evaluates your communication style and problem‑solving abilities.
3. Participate in a virtual interview with a hiring manager and a member of the Customer Care leadership team.
4. Receive a formal offer, review the comprehensive benefits package, and schedule your start date (target start date: November 30th).

Apply To This Job

Why Choose brighthush?

Joining brighthush means becoming part of a forward‑thinking organization that values your well‑being as much as the health of the patients you serve. With a supportive remote environment, robust benefits, clear pathways for advancement, and a culture rooted in empathy and innovation, you will have the tools and encouragement needed to excel.

Take the Next Step

If you are a motivated, detail‑oriented professional who thrives in a night‑shift, remote setting and is eager to deliver world‑class customer care in the health‑care industry, we want to hear from you. Apply today and start a rewarding career with brighthush—where every conversation matters.