Military/Veteran Peer Support Specialist III

Overview

Rutgers University Behavioral Health Care (UBHC), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC, one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections,

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Military/Veteran Peer Support Specialist III for the Military Services within Rutgers University Behavioral Healthcare. Under the supervision, provides person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and disposition. Among the key duties of this position are the following:

• Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner.
• Provides direct care services consistent with philosophy of UBHC.
• Reviews service requests/referrals for all populations, and responds in accordance with prescribed departmental procedures.
• Documents contacts, interventions, and interactions with callers in a timely manner and in accordance with established policies.
• Maintains knowledge of Center and Unit policies and procedures.
• Demonstrates good work habits.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Minimum Education and Experience

• High School diploma or equivalent.
• At least three (3) years of active duty service or have served thirty (30) days in a combat zone which includes medically discharged or medically retired service members or have served four (4) years in the National Guard.

Required Knowledge, Skills, and Abilities

• Demonstrated ability to use a computer to record services and other basic office functions.
• Demonstrated ability to work independently and as a member of a team.

Physical Demands and Work Environment

• Ability to speak clearly and write proficiently.
• Hearing is essential.
• The ability to focus on the task at hand despite numerous interruptions.
• Must be able to sit for extended periods of time and document into an electronic contact record.
• May be required to lift up to 20lbs.
• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
• Handles emergency or crisis situations.

Special Conditions

• May be required to work nights, weekends and holidays.
• DD214 form or any official document verifying military service is required for applicants with previous military experience.

High school diploma or equivalent; 3+ years active duty service or 30 days in combat zone or 4 years National Guard; computer proficiency; ability to work independently and as a team; may require nights, weekends, holidays; DD214 required for military experience.

Key Responsibilities

• providing peer support
• reviewing service requests
• documenting interactions

Skills & Tools

computer

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Piscataway, New Jersey, United States
• Salary: USD 57,304 – 60,091 / year
• Languages: English

Benefits

• Generous paid time off
• Tuition reimbursement
• Retirement plan

About Rutgers University

A university providing behavioral health and addiction services through its behavioral health care division. — Industry: Education

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