Multilingual Customer Experience Advisor (Dutch & French) – Valencia, Remote & Onsite – Join brighthush – Shape the Future of Personalized Retail

About brighthush

brighthush is a global trailblazer in the personalized retail space, turning everyday moments into lasting memories. With a portfolio that spans custom photo books, bespoke photo cakes, and a wide array of creative print products, we empower customers to capture and celebrate life’s most precious stories. Our mission is simple yet powerful: to make every interaction feel personal, joyful, and effortless. Operating in more than 30 countries, brighthush has earned a reputation for relentless innovation, uncompromising quality, and exceptional customer service. We are constantly expanding into new markets, and our Valencia office is the beating heart of this growth, where creativity meets technology and our team members thrive in a culture that values collaboration, continuous learning, and a healthy work‑life balance.

Why Valencia?

Valencia is a city that blends Mediterranean charm with modern dynamism. From its sun‑kissed beaches and lush parks to world‑class restaurants and vibrant nightlife, Valencia offers a lifestyle that attracts young professionals and expats alike. The city’s mild climate, affordable living costs, and excellent public transport make it an ideal base for those looking to combine career growth with a high quality of life. At brighthush, we’re excited to bring our global vision to Valencia, and we’re looking for talented individuals who want to be part of a team that’s shaping the future of personalized retail.

Position Overview

As a Multilingual Customer Experience Advisor at brighthush, you will be the frontline voice that connects our customers with the products and services they love. You’ll handle inquiries across phone, chat, and email in both Dutch and French, ensuring every interaction is friendly, efficient, and memorable. Your role will be pivotal in maintaining the high standards of customer satisfaction that brighthush is known for, while also contributing to continuous improvement initiatives that shape the customer journey.

What You’ll Do

• Respond to customer questions about product availability, order status, and customization options.
• Guide customers through the creation of personalized photo books and photo cakes, offering creative suggestions and troubleshooting technical issues.
• Escalate complex issues to the appropriate internal teams while maintaining a positive customer experience.
• Maintain accurate records of customer interactions in our CRM system, ensuring data integrity and compliance with privacy regulations.
• Contribute to continuous improvement initiatives by sharing insights on common customer pain points and suggesting process enhancements.

Key Responsibilities

• Customer Support Excellence: Deliver high‑quality support across multiple channels (phone, chat, email) in Dutch and French.
• Product Knowledge: Master the full range of brighthush products and services to provide accurate, up‑to‑date information.
• Issue Resolution: Resolve customer inquiries and complaints efficiently, ensuring a positive outcome and customer satisfaction.
• Data Management: Log all customer interactions accurately in our CRM, following data protection policies.
• Team Collaboration: Work closely with the Sales, Fulfillment, and Technical Support teams to resolve complex issues.
• Continuous Learning: Participate in ongoing training sessions and stay current with product updates and industry trends.
• Process Improvement: Identify recurring issues and propose solutions to improve the customer journey.

Essential Qualifications

• Fluent in Dutch (native or near‑native) and proficient in French (minimum B1/B2).
• Strong written and verbal communication skills in both languages.
• Basic computer literacy and proficiency with CRM systems, email platforms, and chat software.
• Excellent listening skills and a genuine passion for helping others.
• Ability to work independently and as part of a cross‑functional team.
• High level of professionalism, empathy, and patience in dealing with diverse customer needs.

Preferred Qualifications

• Previous experience in a customer service or support role, preferably in retail or e‑commerce.
• Experience with multilingual support or a background in international customer relations.
• Knowledge of the photo‑printing industry or related creative products.
• Familiarity with Spanish or Spanish‑speaking customers (an advantage but not required).
• Experience using ticketing systems such as brighthush.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication in Dutch and French.
• Problem‑Solving: Ability to diagnose issues quickly and propose effective solutions.
• Time Management: Efficiently juggle multiple support channels while meeting response time targets.
• Adaptability: Thrive in a fast‑paced, evolving environment with frequent updates to products and processes.
• Team Spirit: Collaborate with colleagues across departments and share best practices.
• Customer‑Centric Mindset: Put the customer first in every interaction, ensuring a delightful experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Experience Advisor, you’ll have the opportunity to:

• Progress to a Senior Advisor role, taking on more complex cases and mentoring new hires.
• Transition into a Team Lead or Team Manager position, overseeing a group of advisors and shaping team strategy.
• Become a Customer Experience Trainer, designing training modules and delivering onboarding sessions for new hires.
• Explore cross‑functional roles in Sales, Product Development, or Marketing, leveraging your customer insights.
• Participate in our Leadership Development Program, which includes workshops, mentorship, and project assignments.

We also offer regular internal workshops, access to online learning platforms, and a stipend for professional certifications. Whether you’re looking to deepen your expertise in customer support or broaden your skill set across the organization, brighthush provides the resources and support to help you succeed.

Work Environment & Culture at brighthush

Our Valencia office is a modern, open‑plan space that encourages collaboration and creativity. We value:

• Flexibility: Remote work options from your home in Valencia or Alicante, with a flexible schedule that balances personal and professional commitments.
• Inclusivity: A diverse team that celebrates different cultures, languages, and Apply for this job