Multilingual Customer Experience Agent – APAC – Remote, Full‑Time – Fluent English & Mandarin, Japanese, Thai, Vietnamese, Filipino – Join brighthush’s Global Client Support Team

About brighthush

brighthush is a leading global fintech platform that empowers millions of traders and investors worldwide with cutting‑edge technology, transparent pricing, and a commitment to financial inclusion. With a presence in over 30 countries and a culture that values innovation, diversity, and continuous learning, brighthush is redefining how people interact with the global markets. Our mission is to make financial services accessible, intuitive, and secure for everyone, regardless of their background or location.

Why Join brighthush?

At brighthush, you’ll be part of a fast‑moving, high‑impact team that thrives on collaboration, curiosity, and a shared passion for customer success. We believe that the best ideas come from people who feel empowered to experiment, learn, and grow. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where your voice matters and your contributions shape the future of finance.

Role Overview

As a Multilingual Customer Experience Agent – APAC, you will serve as the first line of support for our diverse client base across Asia, North America, and Europe. Your primary responsibility will be to deliver exceptional, personalized service in multiple languages, ensuring that every client interaction reflects brighthush’s commitment to quality, transparency, and trust. You will work closely with cross‑functional teams—including Product, Compliance, and Technical Support—to resolve inquiries, troubleshoot issues, and gather actionable feedback that drives product improvements.

Key Responsibilities

• Client Engagement: Greet and assist clients via phone, chat, and email in English, Mandarin, Japanese, Thai, Vietnamese, and Filipino, ensuring a seamless, culturally sensitive experience.
• Issue Resolution: Diagnose and resolve a wide range of client queries, from account setup and transaction status to platform navigation and security concerns.
• Case Documentation: Accurately record all interactions in Salesforce and Zendesk, maintaining up‑to‑date case logs and ensuring compliance with internal policies and regulatory requirements.
• Process Improvement: Identify recurring issues or bottlenecks, collaborate with Product and Engineering teams to propose and implement solutions, and track the impact of changes.
• Knowledge Sharing: Contribute to the creation and maintenance of internal knowledge bases, FAQs, and training materials to elevate the overall support team's expertise.
• Performance Metrics: Meet or exceed key performance indicators such as first‑contact resolution, average handling time, and customer satisfaction scores.
• Team Collaboration: Participate in daily stand‑ups, weekly retrospectives, and cross‑team workshops to foster a culture of continuous improvement.

Essential Qualifications

• Fluency in English and at least one of the following languages: Mandarin, Japanese, Thai, Vietnamese, or Filipino.
• Strong written and verbal communication skills, with the ability to adapt tone and style to diverse audiences.
• Experience in a client‑facing role, preferably in customer support, technical support, or a related field.
• Proficiency with CRM systems (Salesforce) and ticketing platforms (Zendesk).
• Demonstrated ability to handle multiple tasks simultaneously while maintaining high quality and accuracy.
• Basic understanding of financial markets, trading platforms, or fintech products is a plus.
• Self‑motivated, proactive, and comfortable working in a remote, distributed environment.

Preferred Qualifications

• Prior experience in the fintech or financial services industry.
• Knowledge of regulatory compliance frameworks (e.g., AML, KYC, GDPR).
• Experience with data analysis tools (Excel, Tableau) to track and report on support metrics.
• Previous exposure to multi‑channel support (social media, community forums).
• Strong problem‑solving skills and a passion for continuous learning.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help clients succeed and a commitment to delivering a positive experience.
• Technical Aptitude: Comfortable navigating web applications, troubleshooting technical issues, and learning new tools quickly.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment with shifting priorities.
• Collaboration: Strong teamwork skills, with a willingness to share knowledge and support colleagues.
• Attention to Detail: Meticulous record‑keeping and a focus on accuracy in all interactions.
• Time Management: Efficiently prioritize tasks and meet deadlines in a remote setting.

Tools & Technologies

As a Customer Experience Agent at brighthush, you will primarily work with:

• Salesforce: For customer data management, case tracking, and reporting.
• Zendesk: For ticketing, knowledge base management, and customer self‑service.
• Microsoft Office Suite (Word, Excel, PowerPoint) for documentation and analysis.
• Slack or Microsoft Teams for internal communication and collaboration.
• Remote desktop tools for troubleshooting client devices (as needed).

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Experience Agent, you will have access to:

• Professional Development Programs: Structured learning paths covering product knowledge, advanced customer support techniques, and industry trends.
• Mentorship from senior agents and cross‑functional leaders to accelerate skill acquisition.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Product Analyst, or Customer Success Manager.
• Participation in hackathons, innovation challenges, and internal hack days to apply your ideas to real‑world problems.
• Annual performance reviews with clear metrics for advancement and salary progression.

Work Environment & Culture at brighthush

brighthush’s culture is built on four core pillars: Innovation, Integrity, Inclusivity, and Impact. We celebrate diversity, encourage open dialogue, and empower employees to bring their authentic selves to work. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in the world—Asia, North America, Europe—while staying connected through virtual collaboration tools.
• Regular virtual town halls and team‑building events to foster community across time zones.
• Access to a wellness program featuring mental health resources, virtual fitness classes, and mindfulness sessions.
• Annual innovation stipend for employees to pursue personal projects or learning courses.
Inclusive Policies: Comprehensive diversity and inclusion initiatives, employee resource groups, and a zero‑tolerance stance on discrimination.

Compensation & Benefits

While specific figures may vary by region, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market standards.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance (where applicable).
• Retirement savings plan with company match (in applicable jurisdictions).
• Paid time off (vacation, sick leave, and personal days) with a flexible accrual system.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program (EAP) for mental health and well‑being support.
• Access to a global network of peers, mentors, and industry experts.

How to Apply

Ready to bring your passion for customer service and multilingual communication to a global fintech leader? Click the link below to submit your application and join brighthush’s mission to democratize financial markets for everyone.