Dynamic Customer Success Manager – Remote, German Speaking, SaaS & Cloud Solutions – Driving Growth & Client Satisfaction at brighthush

About brighthush

brighthush is a trailblazer in the cloud‑based invoicing and financial automation space, empowering small and medium‑sized enterprises across Europe to streamline their billing, accounting, and cash‑flow processes. With a mission to make financial operations effortless, brighthush blends cutting‑edge technology with a customer‑centric philosophy, delivering intuitive, secure, and scalable solutions that grow alongside our clients’ businesses.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of continuous learning, collaboration, and innovation, where every voice is heard and every idea has the potential to shape the future of financial technology. As a remote‑first organization, we provide the flexibility to work from anywhere in Germany while maintaining a strong sense of community through virtual team events, mentorship programs, and regular all‑hands meetings.

Role Overview

We are seeking a proactive, results‑oriented Customer Success Manager to join our dynamic team. In this role, you will be the primary advocate for our clients, ensuring they derive maximum value from our platform, fostering long‑term relationships, and driving revenue growth through upsell and cross‑sell opportunities. Your deep understanding of SaaS customer journeys, combined with exceptional communication skills, will enable you to navigate complex client needs and translate them into actionable insights for product and sales teams.

Key Responsibilities

• Onboarding Excellence: Design and execute seamless onboarding programs that accelerate time‑to‑value for new customers, ensuring they are fully equipped to leverage brighthush’s features.
• Client Advocacy: Serve as the trusted advisor for a portfolio of mid‑market and enterprise clients, proactively identifying opportunities to enhance satisfaction and retention.
• Revenue Growth: Identify and execute upsell and cross‑sell initiatives, collaborating closely with Sales and Product teams to tailor solutions that meet evolving client needs.
• Data‑Driven Insights: Analyze customer health metrics, usage patterns, and feedback to forecast churn risks and recommend proactive interventions.
• Knowledge Sharing: Create and maintain comprehensive documentation, best‑practice guides, and training materials to empower clients and internal teams.
• Stakeholder Collaboration: Partner with Marketing, Product, and Support to align on customer success strategies and share insights that inform roadmap decisions.
• Continuous Improvement: Champion process enhancements that streamline workflows, improve customer experience, and increase operational efficiency.

Essential Qualifications

• Minimum 3–5 years of experience in Customer Success, Account Management, or a related role within a SaaS environment.
• Fluency in German (written and spoken) with strong communication skills in English.
• Proven track record of managing a portfolio of customers, achieving high renewal rates, and driving upsell revenue.
• Strong analytical mindset with the ability to interpret data and translate findings into actionable strategies.
• Excellent interpersonal skills, capable of building rapport with stakeholders at all levels.
• Self‑motivated, organized, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience in the financial technology or invoicing software industry.
• Knowledge of CRM and customer success platforms such as Salesforce, Gainsight, or HubSpot.
• Background in project management or process improvement methodologies (e.g., Lean, Six Sigma).
• Experience with data visualization tools (Tableau, Power BI) to present insights to executive teams.
• Previous exposure to a high‑growth startup environment, demonstrating adaptability and resilience.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional client experiences and a deep understanding of customer journey mapping.
• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operational details.
• Communication & Presentation: Clear, concise, and persuasive communication across written, verbal, and visual mediums.
• Problem‑Solving: Creative and analytical approach to troubleshooting and resolving complex client issues.
• Collaboration: Proven ability to work cross‑functionally with Sales, Product, Marketing, and Support teams.
• Adaptability: Comfortable navigating ambiguity and shifting priorities in a fast‑paced environment.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Success Manager, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on product updates, industry trends, and customer success best practices.
• Opportunities to transition into senior roles such as Senior Customer Success Manager, Customer Success Lead, or even Product Management, based on performance and interest.
• Participation in cross‑functional projects that broaden your skill set and expose you to new business areas.
• Access to a curated library of courses, certifications, and conferences tailored to customer success and SaaS operations.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You will enjoy:

• Flexible working hours that respect work‑life balance while ensuring team alignment.
• Regular virtual team building activities, hackathons, and knowledge‑sharing sessions.
• A supportive leadership team that values feedback, encourages experimentation, and rewards innovation.
• A diverse and inclusive workplace where every team member’s perspective is valued.
• Access to state‑of‑the‑art collaboration tools (Slack, Zoom, Notion) that keep the team connected regardless of location.

Compensation, Perks, and Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for mid‑level Customer Success roles in Germany.
• Performance‑based bonuses tied to customer retention, upsell revenue, and overall satisfaction metrics.
• Generous paid time off, including vacation, sick leave, and personal days.
• Health and wellness benefits, such as a company‑sponsored health plan and mental‑health resources.
• Professional development budget to support courses, certifications, and conference attendance.
• Equity or stock‑option plans that align your success with the company’s growth.
• Remote work stipend to cover home‑office setup and internet expenses.

How to Apply

If you are a customer‑first professional with a passion for SaaS, a knack for building lasting relationships, and a desire to thrive in a fast‑growing, remote environment, we would love to hear from you. Please submit your resume, a cover letter outlining your relevant experience, and any portfolio or case studies that demonstrate your impact in previous roles.

Join brighthush and help shape the future of financial technology while advancing your career in a supportive, innovative, and globally connected environment.