Multilingual Customer Service Advisor – Fuel Card & Payment Solutions – Brighthush

About Brighthush and the Fuel Card Industry

Brighthush is a leading provider of fuel card and payment solutions across Australia, empowering businesses of all sizes to manage their fuel spend with precision, transparency, and ease. Our mission is to simplify fuel procurement, enhance operational efficiency, and deliver unparalleled customer service. As the fuel card market continues to evolve with digital innovations, Brighthush remains at the forefront, offering cutting‑edge technology, robust analytics, and a customer‑centric approach that sets us apart from competitors.

Why Join Brighthush?

At Brighthush, we believe that our people are our greatest asset. We foster a culture of inclusivity, continuous learning, and collaborative problem‑solving. As a Multilingual Customer Service Advisor, you will be the first line of contact for our diverse client base, shaping their experience and driving the success of our products. You’ll work in a fast‑paced environment that rewards initiative, rewards creativity, and encourages you to grow both personally and professionally.

Key Responsibilities

Customer Support Excellence

• Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a first‑time resolution rate of 90%+.
• Provide accurate, clear, and helpful information regarding fuel card usage, billing, and account management.
• Escalate complex issues to the appropriate specialist teams while maintaining ownership of the customer journey.
• Maintain a positive, empathetic, and solution‑focused demeanor at all times, even during high‑volume periods.

Merchant & Partner Support

• Assist merchants with transaction disputes, card reissues, and drive‑off requests, ensuring compliance with internal policies and partner agreements.
• Process manual vouchers accurately and within established turnaround times.
• Review billing complaints, conduct root‑cause analysis, and collaborate with the Credit & Collections team to resolve disputes.
• Act as a liaison between merchants, IT, and finance teams to troubleshoot and resolve technical or procedural issues.

Customer Base Growth & Product Promotion

• Identify and nurture potential leads, forwarding qualified prospects to the Sales team for follow‑up.
• Promote Brighthush’s fuel card products and value‑added services during customer interactions, contributing to quarterly growth targets.
• Participate in cross‑functional initiatives to expand market reach and improve product adoption.

Process Management & Continuous Improvement

• Adhere to Brighthush’s policies, procedures, and compliance standards, ensuring consistent service quality.
• Contribute to process improvement projects, suggesting automation or workflow enhancements that reduce manual effort and increase accuracy.
• Stay current with system updates, new features, and industry best practices, applying knowledge to daily tasks.

Team Collaboration & Leadership Support

• Collaborate with colleagues across departments to achieve team KPIs and share best practices.
• Assist the Team Lead in training new hires, coaching peers, and maintaining a high‑performance culture.
• Participate actively in team meetings, brainstorming sessions, and continuous improvement workshops.

Essential Qualifications & Experience

• Minimum of 2 years of experience in a high‑volume call center or customer support environment.
• Strong knowledge of payment processing, fuel card operations, or related financial services.
• Fluency in Cantonese, Mandarin, and English, with excellent verbal and written communication skills in all three languages.
• Proficiency with CRM platforms (e.g., Salesforce, Zendesk) and Microsoft Office Suite.
• Demonstrated resilience under pressure, maintaining composure and positivity during peak periods.
• Excellent problem‑solving, analytical, and multitasking abilities.
• Self‑motivated, with a “can‑do” attitude and a growth mindset.
• Ability to work autonomously and collaboratively in a team‑driven environment.

Preferred Qualifications

• Experience with fuel card or fleet management solutions.
• Knowledge of Australian tax regulations and compliance requirements related to fuel spend.
• Previous exposure to process improvement methodologies such as Lean or Six Sigma.
• Experience in cross‑functional project teams or change management initiatives.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strong interpersonal skills, able to build rapport quickly with diverse stakeholders.
• Attention to detail and commitment to data accuracy.
• Adaptability to new technologies, systems, and evolving business processes.
• Effective time management and prioritization in a dynamic environment.
• Proactive communication, both written and verbal, across multiple channels.

Career Growth & Learning Opportunities

At Brighthush, we invest heavily in the professional development of our team members. As a Customer Service Advisor, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and soft skills.
• Mentorship from senior advisors and cross‑functional leaders.
• Opportunities to transition into specialized roles such as Technical Support, Sales Enablement, or Process Improvement Analyst.
• Annual performance reviews with clear career pathways and promotion criteria.
• Access to industry conferences, webinars, and certification courses at no cost.

Work Environment & Company Culture

Brighthush prides itself on a vibrant, inclusive workplace where every voice is heard. We celebrate diversity, encourage innovation, and reward teamwork. Our office culture blends:

• Flexible work arrangements, including hybrid and remote options.
• Regular team‑building activities, hackathons, and wellness programs.
• A transparent communication style, with open forums for feedback and idea sharing.
• Recognition programs that celebrate both individual and team achievements.

Compensation, Perks & Benefits

While specific figures vary by role and experience, Brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for customer service professionals.
• Performance‑based bonuses tied to individual and team KPIs.
• Health, dental, and vision insurance plans for employees and dependents.
• Retirement savings plan with company matching contributions.
• Generous paid time off, including vacation, sick leave, and public holidays.
• Employee assistance programs, mental health resources, and wellness stipends.
• Continuous learning budget for certifications, courses, and conferences.

How to Apply

Ready to take the next step in your career and join a forward‑thinking team that values your multilingual skills and customer‑service expertise? Click the link below to submit your application and become part of Brighthush’s dynamic journey.

Apply to Brighthush Today

Closing Statement

At Brighthush, we’re not just offering a job; we’re offering a platform where your voice matters, your growth is accelerated, and your impact is tangible. If you thrive in a fast‑paced, customer‑centric environment and are ready to bring your language skills and problem‑solving talent to a company that values innovation and inclusion, we want to hear from you. Join us and help shape the future of fuel card solutions across Australia.