Multilingual Customer Service Representative – Spanish & English – Remote – Entry Level – Join brighthush’s Global Support Team

About brighthush

brighthush is a trailblazer in the technology and compliance arena, delivering cutting‑edge safety solutions to clients around the globe. Since our founding in 1986, we have grown from a small, dedicated team into a dynamic organization that thrives on innovation, integrity, and a relentless commitment to customer success. Our mission is simple yet powerful: empower businesses to operate safely, efficiently, and responsibly through technology that adapts to their evolving needs.

At brighthush, we believe that our people are our greatest asset. We cultivate a culture of collaboration, continuous learning, and inclusivity, where every voice is heard and every contribution matters. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages growth, rewards excellence, and celebrates diversity.

Role Overview

We are seeking a Multilingual Customer Service Representative – Spanish & English to join our remote support team in the United States. In this role, you will be the first point of contact for our global customer base, ensuring that every inquiry is handled with professionalism, empathy, and efficiency. You will play a pivotal role in maintaining customer satisfaction, fostering loyalty, and driving continuous improvement across our support processes.

Key Responsibilities

• Customer Interaction: Respond promptly to inbound inquiries via phone, email, and chat in both English and Spanish, providing accurate information and resolving issues to the highest standard.
• Record Management: Maintain meticulous customer records in our CRM system, ensuring data integrity, confidentiality, and compliance with all regulatory requirements.
• Issue Escalation: Identify complex or high‑priority issues, document them thoroughly, and collaborate with cross‑functional teams to facilitate timely resolution.
• Process Improvement: Participate in continuous improvement initiatives, sharing insights and feedback that help refine support workflows and enhance customer experience.
• Compliance & Quality Assurance: Adhere to company policies, industry standards, and quality benchmarks, contributing to a culture of excellence and accountability.
• Team Collaboration: Work closely with teammates, supervisors, and other departments to share knowledge, support training, and drive collective success.

Essential Qualifications

• High school diploma or GED (or equivalent).
• Fluency in both Spanish and English – reading, writing, and speaking.
• 1–2 years of customer service experience, preferably in a technical or compliance environment.
• Basic proficiency with CRM platforms (Salesforce preferred) and Microsoft Office Suite.
• Strong communication skills, with the ability to convey complex information clearly and concisely.
• Excellent problem‑solving abilities and a customer‑centric mindset.
• Ability to sit for extended periods (up to 8 hours) and lift up to 15 lbs occasionally.
• Reliable internet connection and a quiet workspace suitable for remote work.

Preferred Qualifications

• Experience in a remote or distributed team environment.
• Knowledge of compliance or safety regulations within the technology sector.
• Prior exposure to ticketing systems or help‑desk software beyond Salesforce.
• Additional language skills or certifications in customer service best practices.

Skills & Competencies

• Customer‑First Attitude: Demonstrated passion for delivering exceptional service and building lasting relationships.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment while maintaining attention to detail.
• Time Management: Efficiently prioritize tasks, manage multiple inquiries simultaneously, and meet performance metrics.
• Analytical Thinking: Identify root causes, propose solutions, and contribute to process optimization.
• Team Player: Collaborate effectively with colleagues across departments, sharing knowledge and supporting collective goals.
• Technical Proficiency: Comfortable navigating CRM systems, knowledge bases, and communication tools.

Tools & Technologies

As a member of the brighthush support team, you will work with the following tools:

• Salesforce: Primary CRM platform for managing customer interactions, tickets, and data.
• Microsoft Office Suite: Word, Excel, Outlook, and Teams for documentation, reporting, and collaboration.
• Help‑Desk Software: Ticketing system for tracking and resolving customer issues.
• Communication Platforms: Email, live chat, and phone systems for real‑time customer engagement.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on product updates, compliance regulations, and customer‑service best practices.
• Cross‑functional exposure to sales, product, and engineering teams, broadening your skill set and career perspective.
• Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Customer Success Manager.
• Opportunities to contribute to process improvement projects, giving you a tangible impact on the organization.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and collaborative work culture. As a remote employee, you will enjoy:

• Full flexibility to work from anywhere in the United States, with a standard 40‑hour workweek.
• A supportive virtual community, including weekly team huddles, virtual coffee breaks, and open‑door leadership communication.
• Access to a digital knowledge base, internal forums, and collaborative tools that foster teamwork and knowledge sharing.
• A culture that values work‑life balance, encouraging you to take time for yourself while maintaining high performance.

Compensation & Benefits

We offer a competitive salary range of $35,360 – $41,600 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• 401(k) Matching: We match your contributions to help you build a secure financial future.
• Generous Paid Time Off (PTO): Enjoy ample vacation days, sick leave, and personal days to recharge.
• Tuition Reimbursement: Support your ongoing education and skill development.
• Health & Wellness Benefits: Comprehensive medical, dental, and vision plans, along with mental health resources.
• Employee Assistance Program (EAP): Confidential counseling and support services.
• Technology Stipend: Reimbursement for home office equipment and internet costs.
• Other perks such as flexible work hours, remote work allowances, and company‑wide wellness initiatives.

How to Apply

Ready to join a forward‑thinking team that values your voice and your growth? Click the link below to submit your application and take the first step toward an exciting career with brighthush.

Apply to this position now

Why brighthush?

At brighthush, you’re not just filling a role—you’re becoming part of a mission to empower businesses worldwide. We celebrate diversity, champion innovation, and invest in the growth of every team member. If you’re passionate about delivering stellar customer experiences, thrive in a collaborative remote environment, and want to make a real impact, we want to hear from you.

Join us and help shape the future of safety and compliance solutions. Your journey starts here.