Multilingual Customer Success Manager – Arabic & English – Enterprise SaaS Solutions – Remote (Bulgaria) – Mid-Level – Full Time

About brighthush

brighthush is a trailblazing technology powerhouse that empowers businesses worldwide with cutting‑edge enterprise software solutions. Our mission is to transform how organizations operate by delivering scalable, high‑performance applications that drive growth, efficiency, and innovation. With a global footprint that spans continents and industries, brighthush is committed to fostering a culture of excellence, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We invest heavily in professional development, provide a flexible remote work environment, and celebrate diversity and inclusion at every level. As a Customer Success Manager, you will play a pivotal role in ensuring our clients achieve maximum value from our solutions, while also shaping the future of our customer experience strategy.

Key Responsibilities

• Build and nurture long‑term relationships with enterprise clients across the Middle East and North Africa, ensuring their success and satisfaction with brighthush’s SaaS platform.
• Lead comprehensive onboarding programs that guide new customers through product adoption, configuration, and best‑practice implementation.
• Drive product adoption and usage metrics by identifying opportunities for upsell, cross‑sell, and renewal, and by collaborating with the Sales and Product teams.
• Serve as the primary point of contact for all customer inquiries, troubleshooting technical issues, and escalating complex problems to the appropriate internal teams.
• Develop and deliver training materials in both Arabic and English, including webinars, documentation, and in‑person workshops.
• Analyze customer health scores and churn risk indicators, and implement proactive strategies to mitigate potential attrition.
• Collaborate with the Customer Success Operations team to refine processes, improve tooling, and enhance the overall customer journey.
• Represent brighthush at industry events and conferences, sharing insights and building brand credibility.

Essential Qualifications

• Minimum of 3 years of customer‑facing experience in enterprise software or SaaS environments.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
• Fluency in Arabic (both written and spoken) and English, with exceptional communication skills in both languages.
• Proven ability to manage multiple high‑priority tasks simultaneously while maintaining meticulous attention to detail.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable insights.
• Technical aptitude: comfortable navigating complex software systems, understanding API integrations, and troubleshooting configuration issues.
• Experience with CRM and customer success platforms such as Salesforce, Gainsight, or Zendesk.
• Demonstrated success in driving adoption, renewal, and upsell metrics in a B2B context.

Preferred Qualifications

• Prior experience working with Arabic‑speaking enterprises or in the MENA region.
• Knowledge of cloud infrastructure (AWS, Azure, GCP) and SaaS deployment models.
• Background in data analytics or data‑driven decision making.
• Experience leading cross‑functional teams or projects.
• Certifications in Customer Success Management, Project Management, or related disciplines.

Skills & Competencies

• Exceptional interpersonal and relationship‑building skills.
• Strong presentation and facilitation abilities.
• Strategic thinking with a customer‑centric mindset.
• Proficiency in Arabic and English written and verbal communication.
• Adaptability to fast‑paced, evolving environments.
• High emotional intelligence and empathy.
• Data‑driven decision making and problem‑solving skills.
• Proficiency with Microsoft Office Suite, Google Workspace, and collaboration tools.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be dynamic and rewarding. As a Customer Success Manager, you will have the chance to:

• Progress to senior roles such as Customer Success Lead, Director of Customer Success, or VP of Customer Experience.
• Participate in leadership development programs, mentorship, and cross‑functional projects.
• Attend industry conferences, workshops, and training sessions to stay ahead of market trends.
• Contribute to product roadmap discussions, ensuring customer feedback shapes future releases.
• Benefit from a culture that encourages experimentation, continuous improvement, and knowledge sharing.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere in Bulgaria while staying connected with a vibrant, global team. We prioritize:

• Flexibility: Choose your own hours and work from the comfort of your home or a co‑working space.
• Collaboration: Daily stand‑ups, weekly cross‑team syncs, and an open communication culture.
• Diversity & Inclusion: A welcoming environment where every voice is heard and valued.
• Well‑being: Regular virtual wellness sessions, mental health resources, and a supportive HR team.
• Innovation: Access to the latest tools, technologies, and a culture that rewards creative problem solving.

Compensation, Perks & Benefits

While specific salary figures are tailored to experience and market conditions, brighthush offers a competitive package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Generous paid time off (PTO) and public holidays.
• Health, dental, and vision insurance plans.
• Professional development budget for courses, certifications, and conferences.
• Equity or stock‑option plans for eligible employees.
• Remote work stipend to support home office setup.
• Annual company retreats and team‑building events.

How to Apply

If you are passionate about empowering clients, thrive in a fast‑paced SaaS environment, and are fluent in Arabic and English, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.