Customer Support Specialist – Accounting & Finance Solutions – Remote, Full‑Time – brighthush

About brighthush

brighthush is a forward‑thinking technology company that empowers homeowners associations, property managers, and real‑estate professionals with AI‑driven community management solutions. Our platform streamlines routine tasks, delivers actionable insights, and frees up time for teams to focus on what matters most: building stronger, more connected communities. With a growing global customer base and a commitment to innovation, brighthush is at the forefront of the intersection between finance, technology, and community engagement.

Why Join brighthush?

At brighthush, we believe that exceptional customer support is the heartbeat of our success. Our support team is the first line of contact for thousands of users who rely on our platform to manage complex accounting, budgeting, and financial reporting tasks. If you thrive in a fast‑paced, tech‑centric environment and enjoy turning challenges into opportunities, this role offers you the chance to make a tangible impact while growing your career.

Key Responsibilities

• Customer Interaction: Serve as the primary point of contact for customers seeking assistance with accounting, finance, and platform usage. Resolve inquiries with empathy, clarity, and efficiency.
• Issue Escalation: Identify complex problems that require deeper technical or product knowledge. Escalate to the appropriate internal teams while maintaining clear communication with the customer.
• Documentation & Logging: Record all interactions in our Zendesk ticketing system, ensuring accurate, up‑to‑date information that supports knowledge base development and future troubleshooting.
• Process Improvement: Collaborate with product, engineering, and finance teams to refine support workflows, identify recurring pain points, and propose solutions that enhance the customer experience.
• Training & Onboarding: Mentor new support agents, share best practices, and contribute to the creation of training materials that reflect the latest product updates and accounting standards.
• Data Accuracy: Verify and reconcile financial data entered by customers, ensuring compliance with HOA accounting guidelines and internal audit requirements.
• Cross‑Functional Collaboration: Work closely with the finance department to understand accounting nuances, and with the product team to provide user‑centric feedback on feature enhancements.

Essential Qualifications

• Bachelor’s degree in Accounting, Finance, Information Technology, Communications, or a related field. Equivalent professional experience will also be considered.
• Minimum of 1–2 years of experience in a customer support or technical assistance role, preferably within the software or fintech space.
• Hands‑on experience with HOA accounting practices, including budgeting, fee collection, and financial reporting.
• Proficiency in using accounting software, with a strong preference for experience using Vantaca (now integrated into brighthush’s platform).
• Comfortable navigating Windows, iOS, and Android operating systems, and troubleshooting cross‑platform issues.
• Excellent written and verbal communication skills in English, with the ability to explain complex concepts in a clear, concise manner.
• Strong problem‑solving mindset, with a track record of turning customer frustrations into positive outcomes.
• High level of professionalism, integrity, and a customer‑first attitude.

Preferred Qualifications

• Experience with Zendesk or similar ticketing systems, including advanced features such as macros, triggers, and reporting.
• Knowledge of AI and machine‑learning concepts as they apply to community management and financial analytics.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA) and best practices for handling sensitive financial information.
• Previous exposure to remote work environments and the ability to self‑manage time effectively.
• Multilingual capabilities or experience working with a diverse, international customer base.

Core Skills & Competencies

• Technical Proficiency: Ability to navigate complex software interfaces, troubleshoot technical issues, and guide users through step‑by‑step solutions.
• Financial Acumen: Understanding of accounting principles, financial statements, and HOA-specific financial workflows.
• Communication: Clear, concise, and empathetic communication across multiple channels (email, chat, phone).
• Analytical Thinking: Ability to dissect problems, identify root causes, and propose actionable solutions.
• Collaboration: Comfortable working cross‑functionally with product, engineering, finance, and marketing teams.
• Adaptability: Thrives in a dynamic environment with evolving product features and customer needs.
• Time Management: Prioritizes tasks effectively, meets SLA targets, and maintains high quality under pressure.

Career Growth & Learning Opportunities

At brighthush, your career path is designed to evolve with your interests and strengths. As a Customer Support Specialist, you will:

• Gain deep expertise in our AI‑powered platform and the financial workflows that power it.
• Participate in cross‑departmental projects that shape product strategy and customer experience.
• Access continuous learning resources, including online courses, certifications in accounting and customer support, and mentorship from senior leaders.
• Progress to roles such as Senior Support Engineer, Product Support Lead, or Customer Success Manager, depending on your career aspirations.
• Benefit from a transparent promotion framework that rewards performance, initiative, and impact.

Work Environment & Culture

brighthush champions a culture of inclusivity, innovation, and work‑life balance. Our remote‑first model empowers you to work from anywhere in the United States—or in Wilmington, if you prefer a hybrid setup. Key cultural highlights include:

• Flexible work hours that accommodate diverse time zones and personal commitments.
• Regular virtual team‑building events, hackathons, and knowledge‑sharing sessions.
• A commitment to mental health, with access to counseling services and wellness programs.
• Transparent communication from leadership, with quarterly town halls and open Q&A sessions.
• A collaborative environment where every voice is heard and every idea can shape the future of community management.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for entry‑level support roles.
• Performance‑based bonuses tied to customer satisfaction metrics and team goals.
• 401(k) plan with company matching to help secure your financial future.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Comprehensive health, dental, and vision insurance plans.
• Parental leave policy that supports new parents with paid time off and flexible return‑to‑work options.
• Professional development stipend for courses, conferences, and certifications.
• Employee referral program with attractive incentives.

How to Apply

Ready to join a team that values your expertise and empowers you to grow? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

Apply to this position

Closing Statement

At brighthush, we’re redefining how communities manage their finances and engage with residents. As a Customer Support Specialist – Accounting, you’ll be at the forefront of this transformation, ensuring our users receive the support they need to thrive. If you’re passionate about finance, technology, and delivering exceptional customer experiences, we invite you to bring your skills and enthusiasm to our dynamic, remote‑first team. Join us and help shape the future of community management.