Multilingual Customer Support Consultant – Remote SaaS & Tech Solutions Specialist at brighthush

Welcome to brighthush – Pioneering Intelligent Support‑as‑a‑Service Worldwide

At brighthush, we are redefining what it means to deliver world‑class customer and technical assistance. Since our founding in 2010, we have partnered with leading technology innovators across more than 30 countries, providing secure, multilingual support for a diverse portfolio of SaaS, software, and hardware solutions. Our clients span finance, wellness, productivity, and countless other sectors, all trusting brighthush to keep their end‑users happy, safe, and engaged. With a presence in over 60 languages and a truly global talent pool, we empower our specialists to work from anywhere while making a tangible impact on the products that shape everyday life.

Why Join brighthush?

Imagine a career where you can:

• Collaborate with top‑tier tech brands (formerly known as MasterCard, Calm, MacPaw) now represented under the brighthush umbrella.
• Operate from the comfort of your home office, enjoying a flexible schedule that respects your personal rhythm.
• Grow your expertise in cutting‑edge support tools, data security practices, and cross‑functional communication.
• Become part of an inclusive, multicultural community of more than 1,500 specialists who share a passion for customer happiness.

Our “People First” management philosophy ensures that every team member receives the mentorship, resources, and autonomy needed to thrive. If you are a proactive problem‑solver who loves turning challenges into opportunities, brighthush is the place where your career can truly flourish.

Role Overview – Customer Support Consultant

As a Customer Support Consultant at brighthush, you will be the frontline ambassador for our clients’ products, delivering exceptional assistance through phone, chat, and email channels. You will build lasting relationships, safeguard sensitive data, and continuously refine your skill set in a fast‑moving, technology‑driven environment.

Key Responsibilities

• Deliver outstanding support: Respond to inbound inquiries via phone, live chat, and email with professionalism, empathy, and speed.
• Foster customer loyalty: Build strong, lasting relationships by understanding each user’s unique needs and providing tailored solutions.
• Stay ahead of technology: Keep up‑to‑date with evolving support tools, platforms, and best practices to ensure efficient issue resolution.
• Protect data security: Handle all customer information in strict accordance with data‑privacy regulations and brighthush’s security protocols.
• Apply happiness methodologies: Leverage the latest customer‑experience frameworks to increase satisfaction scores and reduce churn.
• Master product knowledge: Maintain a deep understanding of each client’s solution suite, enabling you to meet or exceed key performance indicators (KPIs).
• Collaborate cross‑functionally: Communicate insights and escalations to developers, product managers, and other specialists to drive continuous improvement.
• Document and report: Accurately log interactions, track trends, and contribute to knowledge‑base articles that empower the entire support team.

Essential Qualifications

• Fluent English (C1 level or higher) – both spoken and written, with the ability to articulate complex technical concepts clearly.
• Minimum of 6 months of hands‑on experience in a customer support or help‑desk role.
• Strong analytical and research abilities – you enjoy digging into data to uncover root causes.
• Prior experience in the travel industry or a related field, demonstrating familiarity with booking systems, itineraries, and traveler‑centric workflows.
• Positive, proactive attitude with a strong sense of responsibility and ownership.
• Reliable personal computer (minimum 8 GB RAM) and a stable internet connection (≥ 50 Mbps download, ≥ 40 Mbps upload).

Preferred (Nice‑to‑Have) Qualifications

• Background in hospitality, logistics, or related service sectors.
• Multilingual capabilities beyond English, especially in languages commonly served by brighthush.
• Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) and CRM platforms.
• Experience with remote collaboration tools such as Slack, Microsoft Teams, or Zoom.

Core Skills & Competencies

• Communication Excellence: Ability to convey information clearly, listen actively, and adapt tone to diverse audiences.
• Empathy & Patience: Understanding customer emotions and maintaining composure during high‑stress interactions.
• Technical Aptitude: Quick learner of new software, APIs, and troubleshooting methodologies.
• Time Management: Efficiently prioritize tasks while meeting service‑level agreements (SLAs).
• Team Collaboration: Comfortable working with developers, product owners, and other specialists to resolve complex issues.
• Data‑Driven Mindset: Use metrics and feedback to continuously improve personal performance and overall support quality.

Compensation, Perks & Benefits

While exact figures will be discussed during the interview process, successful candidates can expect a competitive salary paid in USD, reflective of experience and market standards. In addition, brighthush offers a comprehensive benefits package designed to support both professional growth and personal well‑being:

• Flexible Scheduling: Choose the hours that best align with your lifestyle, within agreed core windows.
• Fully Remote Work: Operate from any location with a reliable internet connection – no commuting required.
• Inclusive International Community: Join a diverse team spanning multiple continents, cultures, and time zones.
• Referral Rewards: Earn bonuses for recommending qualified friends or colleagues.
• Work‑Life Balance Initiatives: Thoughtfully balanced project loads, internal health policies, and no mandatory time‑tracking.
• Leadership Development: Access to responsive managers who prioritize your career trajectory and long‑term partnership.
• Self‑Development Greenhouse: Funding for courses, certifications, and conferences to keep your skills future‑ready.
• Trust‑Based Culture: Autonomy to manage your day, with a focus on outcomes rather than hours logged.

Career Growth & Learning Opportunities

At brighthush, your development never stops. We provide clear pathways for advancement, whether you aim to become a senior support specialist, a team lead, or transition into product management, quality assurance, or training roles. Our internal learning platform offers:

• Regular webinars on emerging support technologies and customer experience trends.
• Mentorship programs pairing you with seasoned professionals across the organization.
• Access to industry certifications (e.g., ITIL, Customer Service Excellence) fully funded by brighthush.
• Opportunities to participate in cross‑functional projects that broaden your business acumen.

Our Culture – The brighthush Way

We believe that great work stems from a supportive environment. Our core values include:

• People First: Every decision starts with the well‑being of our team members and customers.
• Innovation: We encourage experimentation and continuous improvement.
• Transparency: Open communication channels keep everyone informed and aligned.
• Diversity & Inclusion: A multicultural workforce where every voice is heard and respected.
• Trust: No micromanagement, no time‑cards – we trust you to deliver results.

Our virtual “greenhouse” spaces, regular team‑building events, and cultural celebrations ensure that even though we are geographically dispersed, we feel connected.

Application Process

Ready to embark on a rewarding journey with brighthush? Follow these simple steps:

1. Prepare an up‑to‑date CV written in English, highlighting relevant support experience and language skills.
2. Submit your application through our secure portal by clicking the link below.
3. Complete a brief online assessment designed to showcase your problem‑solving approach.
4. Participate in a video interview with a member of our People First team.
5. Receive a personalized offer package, including salary, benefits, and growth roadmap.

We value diversity and are committed to equal opportunity. All candidates will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Join the brighthush Family Today

If you are a proactive support specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don’t let this opportunity pass you by. Apply now, and become part of a global network of more than 1,500 specialists who are shaping the future of intelligent support.

Know someone perfect for the role? Refer them and enjoy our generous referral rewards program!

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