Multilingual Italian Customer Service & Inside Sales Agent – Remote, Global Tech Leader brighthush, Full‑Time, Competitive Compensation & Career Growth

About brighthush

brighthush is a trailblazing global technology powerhouse that redefines how people connect, collaborate, and create. With a portfolio that spans cutting‑edge consumer electronics, smart home solutions, and immersive digital experiences, brighthush has earned a reputation for innovation, quality, and customer obsession. Our mission is simple: empower every individual with tools that make life brighter, smarter, and more connected.

Operating from a vibrant, distributed workforce across continents, brighthush thrives on diversity, creativity, and a relentless pursuit of excellence. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a culture that values curiosity, continuous learning, and the courage to challenge the status quo.

Why Join brighthush?

• Global Impact: Your work will touch millions of customers worldwide, shaping the future of consumer technology.
• Remote Flexibility: Work from the comfort of your home in Portugal or any location you choose—no commute, no office walls.
• Career Growth: Accelerate your professional journey with mentorship, cross‑functional projects, and clear advancement pathways.
• Competitive Compensation: Earn a market‑aligned salary, performance bonuses, and a comprehensive benefits package.
• Inclusive Culture: Thrive in an environment that celebrates individuality, promotes work‑life balance, and supports personal well‑being.

Key Responsibilities

As a Multilingual Italian Customer Service & Inside Sales Agent, you will be the frontline ambassador for brighthush’s premium product line. Your role blends customer support with proactive sales, ensuring every Italian‑speaking customer receives personalized, high‑quality service.

• Handle inbound and outbound customer interactions via phone, email, and live chat, delivering solutions that align with customer needs.
• Guide customers through product selection, feature benefits, and purchasing options, consistently meeting or exceeding sales targets.
• Document all customer interactions in the CRM system, maintaining accurate, up‑to‑date records for future reference.
• Collaborate with the product, marketing, and technical support teams to resolve complex issues and provide feedback on product improvements.
• Participate in regular training sessions to stay current on product updates, industry trends, and best practices in customer engagement.
• Contribute to the creation of knowledge base articles, FAQs, and self‑service resources in Italian to enhance the customer experience.
• Analyze customer data and sales metrics to identify trends, opportunities, and areas for process optimization.
• Represent brighthush at virtual events, webinars, and community forums to build brand loyalty and gather customer insights.

Essential Qualifications

• Fluent Italian (C2 or higher): Exceptional written and spoken Italian is mandatory.
• English Proficiency (B2 or higher): Ability to communicate effectively in English for internal collaboration.
• Valid EU work permit or citizenship, or the willingness to relocate to Portugal with relocation assistance.
• Minimum of 1–2 years of experience in customer service, inside sales, or a related field.
• Strong problem‑solving skills and a customer‑first mindset.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Excellent time‑management and organizational abilities, capable of juggling multiple priorities.

Preferred Qualifications

• Experience in the consumer electronics or technology sector.
• Knowledge of brighthush product lines and brand values.
• Previous remote work experience with a distributed team.
• Additional language skills (e.g., Portuguese, Spanish, French).
• Certifications in sales, customer experience, or related disciplines.

Core Competencies

• Communication: Clear, concise, and persuasive communication in both Italian and English.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Collaboration: Works seamlessly with cross‑functional teams across time zones.
• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Analytical Thinking: Uses data to drive decisions and improve processes.
• Resilience: Maintains composure under pressure and turns challenges into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a member of our remote sales team, you’ll have access to:

• Structured onboarding program with mentorship from senior sales leaders.
• Monthly skill‑building workshops covering advanced sales techniques, product knowledge, and customer psychology.
• Annual “Innovation Sprint” where employees pitch new ideas and receive resources to prototype solutions.
• Clear promotion tracks: Inside Sales Representative → Senior Inside Sales → Sales Manager → Director of Sales.
• Cross‑departmental projects that broaden your exposure to marketing, product development, and engineering.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and empowerment. You’ll enjoy:

• Flexible working hours that respect your personal rhythm while aligning with global team needs.
• Regular virtual team gatherings, town halls, and social events to foster connection.
• Access to a digital wellness toolkit, including meditation apps, ergonomic guides, and mental health resources.
• A culture of recognition where achievements are celebrated through peer shout‑outs, spot bonuses, and public acknowledgments.
• Commitment to sustainability: we offset our carbon footprint, encourage digital collaboration, and support local community initiatives.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary aligned with market standards for remote sales professionals in Portugal.
• Performance‑based bonuses tied to individual and team metrics.
• Health insurance coverage (medical, dental, vision) for you and your dependents.
• Paid time off: 20 days of vacation, 10 public holidays, and additional personal days.
• Relocation assistance for candidates moving to Portugal, covering housing search, visa processing, and initial settlement.
• Professional development stipend for courses, certifications, and conferences.
• Employee stock‑option plan (ESOP) to share in brighthush’s long‑term success.

How to Apply

Ready to bring your passion for customer service and sales to a global tech leader? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to hear how you can help us illuminate the world, one connection at a time.

Apply now and join a prestigious project that places you at the forefront of the technology revolution.

We look forward to welcoming you to the brighthush family!