Experienced French Customer Care Specialist – Remote, North Portugal – Supporting brighthush Global Retailer

About brighthush and the Global Retail Experience

brighthush is a leading global retailer that has redefined the way consumers discover, shop, and experience products across the world. With a presence in more than 50 countries and a commitment to innovation, sustainability, and customer delight, brighthush has become synonymous with quality and convenience. Our mission is simple: to bring the best products to our customers while delivering an exceptional service experience that feels personal, reliable, and engaging.

As we expand our footprint in Portugal, we are looking for a dedicated French Customer Care Specialist who can bridge the gap between our international brand and our growing French-speaking customer base. This is a unique opportunity to work remotely from the comfort of your home while playing a pivotal role in shaping the customer journey for one of the world’s most respected retailers.

Why Join brighthush?

• Global Impact – Your work will directly influence the satisfaction of thousands of customers worldwide.
• Remote Flexibility – Work from anywhere in North Portugal, with a schedule that balances productivity and personal life.
• Career Growth – Access to internal mobility programs, mentorship, and continuous learning opportunities.
• Inclusive Culture – A diverse, collaborative environment that values every voice and encourages innovation.
• Competitive Compensation – A comprehensive package that includes base salary, performance bonuses, and benefits.

Key Responsibilities

As a French Customer Care Specialist, you will be the frontline ambassador for brighthush, ensuring every customer interaction reflects our brand values. Your day-to-day duties will include:

• Providing exceptional customer service across multiple channels – phone, email, live chat, and social media.
• Assisting customers with product inquiries, order status, returns, and exchanges while maintaining a high level of accuracy.
• Resolving complaints and escalating issues when necessary to ensure timely and satisfactory outcomes.
• Maintaining detailed, up-to-date records of all customer interactions in our CRM system.
• Collaborating with cross-functional teams (Logistics, Marketing, Technical Support) to provide comprehensive solutions.
• Participating in continuous improvement initiatives to enhance the customer experience.
• Adhering to company policies, data protection regulations, and quality standards.

Essential Qualifications

• Fluency in French (C2 level) and a solid command of English (B2 level) – both written and spoken.
• Minimum of 1 year of customer service experience, preferably in a retail or e‑commerce environment.
• Strong communication and problem‑solving skills with a customer‑centric mindset.
• Proficiency in using CRM platforms and Microsoft Office Suite.
• Ability to work rotational shifts, including weekends and occasional travel to Braga for equipment collection.
• Legal residency in Portugal (Coimbra or further north) with a valid EU passport, residence card, or job‑seeker visa.

Preferred Qualifications

• Experience with multilingual customer support or in a multicultural team.
• Knowledge of e‑commerce platforms such as Shopify, Magento, or WooCommerce.
• Familiarity with customer service metrics (CSAT, NPS, FCR) and a track record of meeting or exceeding targets.
• Background in sales or upselling within a customer service context.
• Basic understanding of product sourcing and inventory management.

Skills & Competencies

• Customer‑First Attitude – Always prioritizing the customer’s needs and expectations.
• Excellent verbal and written communication in French and English.
• Strong time‑management and multitasking abilities.
• Adaptability to fast‑paced environments and changing priorities.
• Proactive problem‑solving and analytical thinking.
• Team player who thrives in a collaborative, remote setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a French Customer Care Specialist, you will have access to:

• Internal training programs covering product knowledge, customer service excellence, and soft skills.
• Mentorship from senior leaders in Customer Experience and Retail Operations.
• Opportunities to transition into roles such as Customer Success Manager, Product Specialist, or Operations Analyst.
• Participation in innovation labs where you can contribute ideas for new services or process improvements.
• Annual performance reviews with clear metrics and career development plans.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and empowerment. You will be part of a vibrant community that values:

• Flexibility – While the role requires rotational shifts, we provide tools and support to manage your schedule effectively.
• Regular virtual team meetings and social events to foster connection.
• A diverse and inclusive workplace where every voice is heard and respected.
• Access to wellness resources such as mental health support, fitness stipends, and ergonomic assessments.
• Commitment to continuous improvement through feedback loops and data-driven decision making.

Compensation, Perks, and Benefits

While the exact figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market standards for remote customer service roles in Portugal.
• Performance-based bonuses tied to customer satisfaction metrics.
• Health and dental insurance coverage for you and your dependents.
• Paid time off (vacation, sick leave, public holidays) plus additional days for personal development.
• Monthly stipend for home office equipment and internet connectivity.
• Employee discount program on brighthush products.
• Professional development budget for courses, certifications, and conferences.

Work Schedule & Shift Details

This is a full‑time position (40 hours per week) with a rotational shift pattern designed to cover our global customer base:

• Monday to Friday: 09:00 – 21:30 (rotational shifts)
• Saturday: 09:00 – 20:00 (rotational shifts)
• Sunday: 10:00 – 19:00
• Days Off: 2 rotational days per week, ensuring you have ample rest and personal time.

Shift assignments will be communicated in advance, and we offer flexibility to accommodate personal commitments whenever possible.

How to Apply

Ready to bring your passion for customer service and French language skills to a global brand? Click the link below to submit your application and join the brighthush family.

Apply to This Job

Final Thoughts

At brighthush, we are more than just a retailer – we are a community that values quality, innovation, and the human touch. As a French Customer Care Specialist, you will be at the heart of our customer experience, ensuring that every interaction reflects the excellence we stand for. If you are fluent in French, passionate about helping others, and eager to grow within a dynamic, global environment, we encourage you to apply today.

We look forward to welcoming you to our team and embarking on this exciting journey together.