Multilingual Luxury Customer Experience Associate – Hospitality & French Speaking – Home Furnishings Specialist at brighthush

About brighthush

At brighthush, taste is more than a visual cue—it is a philosophy that shapes every product, every space, and every interaction. We curate a hand‑picked collection of luxury home furnishings by partnering with visionary designers, master artisans, and forward‑thinking manufacturers. Our ambition transcends retail; we are redefining how people experience home by weaving together products, curated spaces, bespoke services, and immersive experiences. This positions brighthush as a global thought leader in design and lifestyle.

Why Join brighthush?

Joining brighthush means stepping into a culture that celebrates creativity, curiosity, and an unwavering pursuit of excellence. We believe that the right people are our most valuable asset, and we actively seek individuals who are energetic, innovative, and unafraid to challenge the status quo. If you thrive in a fast‑paced, collaborative environment and are passionate about delivering unforgettable customer experiences, brighthush offers you a platform to grow, learn, and make a tangible impact on the luxury home market.

Position Overview

As a Multilingual Luxury Customer Experience Associate, you will be the face of brighthush’s hospitality division, ensuring that every guest interaction reflects the brand’s commitment to sophistication and service excellence. Your role involves engaging with high‑net‑worth clients, guiding them through our product catalog, and coordinating with cross‑functional teams to deliver seamless, personalized experiences. Fluency in French is essential, as you will serve a diverse clientele that values both linguistic and cultural fluency.

Key Responsibilities

• Deliver Luxury Service: Provide exceptional, personalized service to every customer, embodying brighthush’s brand values in every interaction.
• Build Relationships: Develop deep, lasting connections with clients, understanding their design aspirations and lifestyle needs.
• Product Expertise: Master the full range of brighthush offerings, from furniture and décor to curated spaces, and communicate their unique value propositions.
• Collaborate Cross‑Functionally: Partner with Sales, Interior Design, Logistics, and Marketing teams to ensure a cohesive customer journey.
• Educate & Qualify: Introduce potential design customers to brighthush Interior Design services, highlighting how our solutions can transform their spaces.
• Problem Solving: Anticipate and resolve obstacles swiftly, ensuring customer satisfaction and loyalty.
• Data & Reporting: Maintain accurate customer records in Salesforce, track interactions, and provide insights to improve service delivery.
• Continuous Improvement: Participate in training, share best practices, and contribute to process enhancements that elevate the customer experience.

Essential Qualifications

• Minimum of 1 year experience in luxury retail or high‑end customer service.
• Fluency in French (written and spoken) and strong command of English.
• Poise, confidence, and professionalism when interacting with discerning clientele.
• Exceptional analytical, problem‑solving, and decision‑making skills.
• Strategic thinker with strong organizational and results‑oriented mindset.
• Excellent verbal and written communication skills.
• Proficiency with Mac OS, iOS devices, Microsoft Office, Salesforce, and Google Workspace.
• Ability to manage multiple priorities and work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications

• Experience in interior design or a related creative field.
• Background in hospitality or concierge services.
• Knowledge of contemporary design trends and luxury market dynamics.
• Experience with CRM systems and data analytics.

Skills & Competencies

• Customer‑Centric Mindset: Passion for exceeding expectations and creating memorable moments.
• Relationship Building: Ability to connect authentically with clients and internal stakeholders.
• Communication: Clear, concise, and persuasive communication across all channels.
• Adaptability: Thrive in a fast‑moving environment and adjust to evolving priorities.
• Team Collaboration: Work effectively with cross‑functional teams to deliver integrated solutions.
• Attention to Detail: Maintain high standards of accuracy and quality in all tasks.
• Entrepreneurial Spirit: Proactively identify opportunities to enhance the customer journey.

Career Growth & Learning Opportunities

At brighthush, we invest in your professional development. You will have access to:

• Structured onboarding and continuous training programs.
• Mentorship from senior leaders in Sales, Interior Design, and Operations.
• Opportunities to lead special projects or initiatives that shape the customer experience.
• Clear career pathways into senior customer experience roles, sales leadership, or interior design management.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and dynamic workplace. Our culture is built on:

• Innovation: Encouraging creative problem‑solving and new ideas.
• Integrity: Upholding transparency, honesty, and ethical conduct.
• Respect: Valuing diverse perspectives and fostering a supportive community.
• Work‑Life Balance: Offering flexible scheduling and wellness initiatives.
• Recognition: Celebrating achievements through awards, shout‑outs, and career milestones.

Compensation & Benefits

While specific salary ranges are determined by experience, location, and role responsibilities, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Paid time off, holidays, and flexible vacation policies.
• Employee discount on brighthush products and services.
• Professional development budget and tuition reimbursement.
• Wellness programs, including gym memberships and mental health resources.

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, age, disability, or any other protected status. We celebrate differences and believe that a diverse team drives innovation and success.

How to Apply

Ready to elevate the customer experience at brighthush? Submit your resume and a cover letter that showcases your passion for luxury service and your ability to thrive in a multilingual environment. We look forward to exploring how your unique talents can help us continue to set the standard for hospitality in the luxury home furnishings industry.