Multilingual Spanish Automotive Customer Support Specialist – Remote, Connected Services & Dealership Liaison – Championing Innovation, Trust, and Customer Loyalty at brighthush

About brighthush – Pioneering the Future of Automotive Care

At brighthush, we’re more than a service provider; we’re a movement that reimagines how vehicle owners experience support in an era of electrification, autonomy, and digital connectivity. Our mission is to fuse cutting‑edge technology with human empathy, turning every customer interaction into a memorable journey that builds trust and loyalty. With a global footprint and a remote‑first culture, brighthush empowers teams to work from anywhere while staying tightly connected to our customers, partners, and each other.

Why This Role Is a Game‑Changer

Customer support in the automotive sector is evolving from routine troubleshooting to a strategic touchpoint that influences brand perception, safety, and product innovation. As a Multilingual Spanish Automotive Customer Support Specialist, you will be the voice that bridges Spanish‑speaking customers, local dealerships, and our advanced connected‑vehicle ecosystem. Your expertise will help shape the future of automotive service, ensuring that every Spanish‑speaking driver feels heard, understood, and empowered.

Key Responsibilities – Your Daily Impact

• Customer Interaction & Advocacy – Engage with customers via phone, chat, or email, actively listening to their concerns and delivering clear, empathetic solutions in both Spanish and English.
• Dealership Liaison – Act as the conduit between customers and local dealerships, coordinating service requests, recalls, and warranty claims to ensure seamless communication.
• Connected Services Support – Assist customers with enrollment, connectivity troubleshooting, and in‑vehicle technology such as phone pairing, multimedia, navigation, and telematics.
• Problem Resolution & Research – Investigate complex inquiries using internal knowledge bases, proprietary tools, and external resources to provide accurate, actionable answers.
• Recall & Support Program Guidance – Explain recall eligibility, next steps, and available support programs, empowering customers to take timely action.
• Warranty & Service Assistance – Clarify warranty terms, coverage details, and dealership procedures, guiding customers through the claims process.
• Escalation Management – Identify when an issue requires higher‑level intervention, follow escalation protocols, and maintain ownership of the customer journey.
• Multi‑Tasking Excellence – Manage multiple software applications simultaneously while maintaining focus on the customer, documenting interactions accurately and efficiently.
• Clear & Empathetic Communication – Translate technical details into simple, actionable language, adapting tone and style to meet each customer’s unique needs.
• Attendance & Reliability – Demonstrate punctuality and consistency, ensuring that customers and dealership partners receive dependable support.

Essential Qualifications – The Foundation of Your Success

• Fluency in Spanish (both written and spoken) with excellent English communication skills.
• Minimum of 1–2 years of customer service experience, preferably in automotive or a related technical field.
• Strong problem‑solving skills and the ability to research solutions independently.
• Proficiency with multiple computer systems, CRM platforms, and call‑center software.
• Exceptional listening skills, empathy, and the ability to remain calm under pressure.
• Detail‑oriented with a commitment to accurate documentation and adherence to procedures.
• Self‑motivated, disciplined, and capable of thriving in a remote, structured environment.
• Reliable internet connection, a quiet workspace, and a headset with a microphone.

Preferred Qualifications – What Sets You Apart

• Experience in automotive customer support, warranty processing, or dealership operations.
• Knowledge of connected vehicle technologies, infotainment systems, or telematics.
• Previous remote call‑center or virtual support role.
• Familiarity with CRM tools such as brighthush CRM or similar platforms.
• Experience with bilingual customer support and cultural sensitivity.
• Additional language skills beyond Spanish and English.

Skills & Competencies for Success

• Communication Excellence – Clear, concise, and persuasive communication across verbal and written channels.
• Technical Aptitude – Quick learning curve for new software, systems, and automotive tech.
• Customer‑Centric Mindset – Passion for delivering outstanding service and building lasting relationships.
• Adaptability – Ability to pivot between tasks, handle high‑volume periods, and adjust to evolving priorities.
• Team Collaboration – Willingness to collaborate with peers, share knowledge, and support collective goals.
• Resilience & Coachability – Openness to feedback, continuous improvement, and maintaining composure during challenging interactions.
• Time Management – Efficient scheduling, meeting deadlines, and balancing multiple responsibilities.

Career Growth & Learning Opportunities

At brighthush, we believe that every team member has the potential to grow. As a Customer Relations Specialist, you will have access to:

• Structured onboarding and ongoing training modules covering automotive knowledge, customer service best practices, and advanced technical support.
• Mentorship programs pairing you with senior representatives and industry experts.
• Clear career pathways—from Senior Support Specialist to Team Lead, and eventually into managerial or technical roles.
• Cross‑functional projects that expose you to sales, marketing, and product development teams.
• Regular performance reviews with actionable feedback and personalized development plans.

Work Environment & Company Culture

Our remote, virtual team thrives on collaboration, transparency, and continuous learning. You’ll join a community of high‑performing, enthusiastic professionals who celebrate wins, share knowledge, and support one another. At brighthush, we value:

• Inclusivity and diversity—every voice is heard, and every perspective is respected.
• Work‑life balance—flexible scheduling, remote work, and a supportive environment that respects personal commitments.
• Innovation—frequent brainstorming sessions, hackathons, and opportunities to influence product and service improvements.
• Recognition—regular shout‑outs, awards, and incentive programs that celebrate outstanding contributions.

Compensation, Perks, and Benefits

• Competitive Pay – Starting at $16 per hour ($15 base + $1 bilingual Spanish premium), with performance‑based incentives.
• Health & Wellness – Comprehensive medical, dental, and vision insurance options for you and your family.
• Paid Training – Full coverage of onboarding and ongoing skill‑development courses.
• Referral Program – Earn ongoing bonuses for successful employee referrals.
• Professional Development – Access to industry certifications, workshops, and conferences.
• Remote Work Support – Stipends for home office setup, high‑speed internet, and ergonomic equipment.
• Inclusive Culture – Equal opportunity employer committed to diversity, equity, and inclusion.

Why You’ll Love Working at brighthush

At brighthush, every call is an opportunity to make a real difference. You’ll be part of a team that values empathy, accountability, and continuous improvement. Our culture encourages you to take ownership, innovate, and grow—whether you’re resolving a complex warranty claim or helping a customer navigate the latest connected features. If you’re passionate about customer service, thrive in a fast‑paced environment, and want to build a career that rewards curiosity and dedication, brighthush is the place for you.

Ready to Join the brighthush Team?

We’re excited to hear from driven, bilingual professionals who are ready to elevate the automotive customer experience. Apply today and become a key player in our mission to create extraordinary, trust‑based interactions for every vehicle owner.