Remote Global Travel Customer Care Advisor – Expert Travel Support & Client Experience Specialist – Join brighthush’s Innovative Travel Technology Team

About brighthush

brighthush is a trailblazing travel technology company that is redefining how people experience the world. With a clear mission to make every journey seamless, enjoyable, and unforgettable, we empower travelers through cutting‑edge tools, personalized service, and a global network of partners. Our culture is built on curiosity, collaboration, and an unwavering commitment to customer delight. As we expand our footprint across continents, we’re looking for passionate, customer‑centric professionals to join our remote workforce and help us create moments that matter.

Why Join brighthush?

At brighthush, you’ll be part of a vibrant, inclusive culture that thrives on creativity, continuous learning, and the joy of helping people explore the world. We offer a fully remote, flexible work environment that lets you balance life and work while staying connected to a global community of travel enthusiasts. Whether you’re a seasoned customer‑service veteran or a recent graduate eager to launch a career in travel, brighthush provides the tools, mentorship, and growth opportunities to help you succeed.

Key Responsibilities

• Client‑First Support: Serve as the primary point of contact for travelers, answering inquiries, resolving issues, and ensuring a smooth booking experience.
• Travel Planning & Coordination: Research and recommend accommodations, transportation, tours, cruises, and destination experiences that align with each client’s preferences, interests, and budget.
• Itinerary Management: Build, update, and communicate detailed itineraries, including confirmations, travel documents, and time‑zone reminders.
• Change Management: Handle schedule changes, cancellations, and special requests with empathy and efficiency, maintaining a high level of customer satisfaction.
• Data Accuracy & Record Keeping: Maintain meticulous client records in our CRM, ensuring all information is up‑to‑date and compliant with privacy standards.
• Supplier Collaboration: Leverage relationships with hotels, airlines, tour operators, and other partners to secure the best options and resolve any issues that arise.
• Continuous Improvement: Participate in training sessions, workshops, and feedback loops to refine service processes and stay current with industry trends.
• Team Collaboration: Engage with cross‑functional teams—sales, marketing, product, and operations—to share insights and elevate the overall customer experience.

Essential Qualifications

• High‑level verbal and written communication skills in English; additional languages are a plus.
• Proven experience in customer service, hospitality, tourism, or a related field.
• Strong organizational skills with the ability to juggle multiple tasks and deadlines.
• Comfortable using online platforms, CRM systems, and collaboration tools.
• Problem‑solving mindset and the ability to make decisions independently while seeking guidance when needed.
• Positive, professional demeanor with a genuine passion for helping others.
• Reliable high‑speed internet connection and a computer capable of handling video calls and data entry.
• Minimum age of 18 and legal authorization to work in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions.

Preferred Qualifications

• Experience in a travel‑related customer support role (e.g., travel agency, airline, hotel).
• Knowledge of travel booking platforms and our proprietary system.
• Familiarity with travel documentation (visas, passports, insurance).
• Experience with data analysis or reporting tools.
• Background in sales or upselling travel packages.
• Previous remote work experience and self‑discipline.

Skills & Competencies

• Communication: Clear, concise, and empathetic communication across multiple channels.
• Customer Relationship Management: Building trust, managing expectations, and turning first‑time travelers into repeat clients.
• Technical Proficiency: Comfortable navigating multiple software systems and troubleshooting basic tech issues.
• Time Management: Prioritizing tasks, meeting deadlines, and maintaining high productivity in a remote setting.
• Adaptability: Quickly adjusting to new processes, tools, and traveler needs.
• Team Collaboration: Working effectively with colleagues across time zones and disciplines.
• Analytical Thinking: Interpreting data to improve service quality and identify trends.
• Creativity: Crafting personalized travel solutions that delight clients.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Travel Customer Care Advisor, you’ll have the chance to:

• Progress to a Senior Advisor or Team Lead role, overseeing a group of advisors and shaping service strategies.
• Transition into specialized roles such as Travel Operations, Supplier Relationship Management, or Product Support.
• Take on project‑based initiatives that influence product development and customer experience enhancements.
• Participate in leadership training, mentorship programs, and cross‑functional workshops.
• Earn certifications in travel industry standards, customer service excellence, and data analytics.
• Build a portfolio of achievements that can lead to executive roles within the travel technology space.

Compensation, Perks & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market standards for remote customer support roles.
• Performance‑based bonuses and incentives tied to customer satisfaction metrics.
• Health, dental, and vision insurance options for eligible employees.
• Flexible paid time off and a generous holiday schedule.
• Professional development budget for courses, certifications, and conferences.
• Access to our proprietary travel platform for personal use and discounts on partner services.
• Regular virtual team‑building events, wellness programs, and community outreach initiatives.

Work Environment & Company Culture

brighthush thrives on a culture of autonomy, accountability, and collaboration. Our remote‑first approach means you can work from anywhere while staying connected through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Real‑time collaboration tools such as Slack, Microsoft Teams, and Asana.
• Open‑door communication channels with leadership and cross‑functional teams.
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