NAMI Walks Operations Manager- Rochester NY

NAMIWalks Operations Manager POSITION OVERVIEW The NAMIWalks Operations Manager leads the operational planning and execution of NAMI Rochester’s NAMIWalks event. This role is accountable for the systems, data, reporting, communications, logistics, and administrative processes that keep the Walk organized, accurate, and on schedule throughout the event cycle. Working closely with NAMI Rochester staff and the NAMIWalks Fundraising & Community Engagement Manager, this position turns plans and commitments into strong execution and helps ensure participants, donors, sponsors, volunteers, and partners receive a positive and well-coordinated experience. The ideal candidate is highly organized, detail-oriented, responsive, comfortable with technology and data, and skilled at managing multiple moving pieces from planning through completion. KEY RESPONSIBILITIES EVENT OPERATIONS & PROJECT MANAGEMENT Lead the operational planning and coordination of NAMIWalks throughout the event cycle. Maintain timelines, work plans, deadlines, documentation, and tracking systems that keep event activities organized and moving forward. Coordinate across staff, volunteers, vendors, and partners to ensure operational needs and commitments are completed accurately and on time. Anticipate dependencies, troubleshoot issues, and develop practical solutions that support smooth event execution. Participate in NAMIWalks training, coaching, and planning opportunities and apply program best practices locally. FUNDRAISING SYSTEMS, DATA & REPORTING Manage the day-to-day administration and accuracy of the NAMIWalks online fundraising platform, including DonorDrive and related event records. Maintain accurate participant, team, donor, sponsorship, and fundraising information throughout the Walk season. Prepare reports, lists, and other information that help staff monitor revenue, participation, fundraising, sponsorship, and overall event progress. Support accurate donation and registration processing, financial tracking, reconciliation, and data quality. Troubleshoot routine platform and data issues and coordinate additional technical support when needed. PARTICIPANT, DONOR & TEAM SUPPORT Provide timely, knowledgeable, and welcoming support to participants, Team Captains, donors, volunteers, and other NAMIWalks supporters by email and phone. Assist supporters with registration, fundraising, donations, teams, online tools, and other questions related to their NAMIWalks experience. Coordinate event communications, reminders, confirmations, and logistical information using approved NAMIWalks materials and messaging. Help ensure supporters receive accurate information, responsive service, and consistent follow-through throughout the Walk season. EVENT LOGISTICS & VENDOR MANAGEMENT Coordinate event logistics from planning through completion to support a safe, organized, and positive Walk experience. Manage vendor coordination and event services, supplies, schedules, documentation, and other logistical requirements. Coordinate event-day plans, volunteer logistics, signage, supplies, schedules, and other operational materials. Maintain accurate event records, agreements, invoices, insurance information, and other required documentation. Coordinate with designated local staff and volunteers so on-site responsibilities are clearly communicated and prepared for Walk Day. SPONSORSHIP FULFILLMENT & EVENT CLOSEOUT Manage the operational fulfillment of sponsorship commitments, including materials, payments, recognition, and event-related benefits. Maintain accurate sponsor records and track deliverables to ensure commitments are completed on time. Collaborate with the Fundraising & Community Engagement Manager to support operational needs associated with sponsors, teams, participants, and community partners. Coordinate post-event donation processing, reporting, reconciliation, vendor follow-up, and outstanding supporter needs. Maintain organized event records and identify opportunities to improve efficiency, accuracy, and the supporter experience for future seasons. PRIMARY MEASURES OF SUCCESS Accurate and timely management of NAMIWalks systems, data, records, and reporting. Consistent completion of event milestones, operational priorities, and deadlines. Effective coordination of event logistics, vendors, communications, and administrative needs. Timely and helpful support for participants, donors, volunteers, sponsors, and other supporters. Accurate fulfillment and documentation of sponsorship and event commitments. Organized and efficient event closeout and preparation for the following NAMIWalks season. QUALIFICATIONS Three or more years of experience in event operations, project management, fundraising operations, database administration, nonprofit administration, customer service, or a related field preferred. Demonstrated ability to manage complex projects, timelines, details, and competing priorities from planning through completion. Strong organizational skills and exceptional attention to detail and follow-through. Comfort working with fundraising platforms, databases, spreadsheets, reporting tools, and other technology used to manage events and constituent information. Experience with DonorDrive or another peer-to-peer fundraising platform preferred. Strong written and verbal communication skills and a commitment to responsive, high-quality customer service. Strong problem-solving skills with the ability to anticipate needs, identify issues, and develop practical solutions. Ability to work independently in a fully remote environment while collaborating effectively with staff, volunteers, vendors, and other partners. Bachelor’s degree or equivalent combination of education and relevant experience preferred. Ability to support occasional evening or weekend needs during key event periods. This position does not require routine local travel. To apply, send your resume to [email protected].