National Medicaid Program Specialist

Job Description:

• Support development and implementation of World Relief’s National Medicaid Billing Program within the Mental Health and Psychosocial Support service line
• Coordinate national Medicaid program planning, governance, implementation timelines, meeting materials, milestones, risk and issue logs, decision tracking, and status reporting across participating offices
• Coordinate readiness assessments, implementation planning, office onboarding, go-live preparation, post-launch follow-up, and expansion planning
• Coordinate training logistics, resource sharing, implementation tools, templates, and program materials with subject matter experts and functional owners
• Support coordination with Finance, billing staff, IT, vendors, Privacy, Legal, HR, Procurement, Operations, and local offices by tracking dependencies, issues, decisions, and escalation needs
• Maintain program dashboards, KPIs, readiness trackers, implementation trackers, and status reports
• Summarize trends, risks, progress, and follow-up needs to support oversight, continuous improvement, and long-term sustainability
• Build working relationships with participating offices, Home Office leaders, enterprise partners, billing staff, vendors, and other stakeholders
• Facilitate communication, problem solving, escalation, peer learning, and feedback loops across offices

Requirements:

• Mature and personal Christian faith
• Commitment to World Relief’s mission, vision, and values
• Desire to serve and empower the Church to impact vulnerable communities
• Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals’ For the Health of The Nation document
• Bachelor’s degree in Healthcare Administration, Public Health, Social Work, Human Services, Behavioral Health, Business Administration, Nonprofit Management, or a related field
• 5+ years of relevant experience in healthcare program or project coordination, Medicaid-funded services, behavioral health operations, multi-site implementation, reporting, or cross-functional program support
• Ability to manage multiple workstreams, coordinate cross-functional teams, maintain project documentation, track risks and issues, support reporting, communicate with stakeholders, and travel up to 15%
• Master’s degree preferred
• PMP, CAPM, Lean Six Sigma, CPHQ, Scrum, or similar project management or quality certification preferred
• Experience with Medicaid-funded behavioral health, mental health, wellness, clinical case management, dental, or social service programs preferred
• Familiarity with healthcare billing, Medicaid-funded services, or revenue cycle concepts
• Familiarity with claims workflows, documentation standards, payer requirements, Medicaid compliance considerations, EHR or billing systems, KPI reporting, or multi-site program implementation
• Refugee resettlement or immigrant-serving experience preferred
• Christian faith is a prerequisite for employment

Benefits:

• Competitive benefits package for full-time employees
• Employee discount program for full-time employees
• Well-being program recognized with the Gold-level Cigna Healthy Workforce Designation
• Reasonable accommodations for individuals with disabilities
• Drug-free workplace and pre-employment substance abuse testing