NDIS Compliance & Administrator Officer
Description Location: Remote Working Hours: AU Business Hours About the Business - The client is a registered NDIS provider delivering support services, including domestic support, community access, supported independent living, medication management and transport. - The organisation takes a person-centred approach, tailoring its services to participants’ individual needs. - The business currently supports 10 clients with a team of 10 staff, including the business owner, delivering approximately 280–300 support hours per fortnight. - The company is seeking a detail-focused NDIS Compliance & Administrator to strengthen its audit readiness and help maintain organised, up-to-date compliance records and systems. Role Overview - The NDIS Administrator will review and improve the company’s filing systems, track worker and NDIS compliance requirements, manage the incident reporting system and monitor daily shift notes in ShiftCare. - The role will identify missing information or process gaps, coordinate follow-up actions and bring concerns to management’s attention. - Rostering support will also be included in the outsourced responsibilities. - The first three months will involve a higher workload as the business prepares for an audit, with an initial focus on reviewing existing records, identifying compliance gaps and establishing organised systems. - Once audit readiness and ongoing maintenance processes are established, the workload is expected to ease to a more sustainable level, with responsibilities expanding as the business grows.
Key Responsibilities
Audit Readiness & Document Management - Review the current digital filing systems and recommend improvements. - Organise participant, worker, training, incident and operational records so they are complete and easy to retrieve. - Check records for missing, outdated or inconsistent information. - Maintain document registers, expiry trackers and evidence required for audits. - Identify compliance or documentation gaps and coordinate agreed actions. - Keep a clear record of outstanding items and their progress. Worker & NDIS Compliance Tracking - Maintain a worker compliance register and track required documents, clearances, qualifications, training and expiry dates. - Follow up missing or expired worker documents and escalate overdue items. - Track relevant NDIS compliance requirements and supporting evidence. - Assist with maintaining current policies, procedures, forms and compliance records. - Bring potential risks, overdue requirements and gaps to management’s attention. ShiftCare Administration & Daily Notes - Use ShiftCare to review daily shift notes and related records. - Check that notes are submitted and flag missing, incomplete or concerning entries. - Maintain accurate participant and worker information in ShiftCare. - Follow up on records requiring correction or additional detail. - Esc