New Business Customer Contact Representative – Inbound Call Specialist for Life & Annuity Solutions at brighthush

About brighthush

brighthush is a forward‑thinking, customer‑centric organization that has been empowering individuals to secure their financial futures for over six decades. With a rich heritage of delivering reliable life and annuity products, we combine deep industry expertise with cutting‑edge technology to create seamless, personalized experiences for every client. Our culture is built on collaboration, integrity, and a relentless focus on growth—both for our customers and for the people who make it all possible.

Why Join brighthush?

At brighthush, you’ll be part of a team that values innovation, diversity, and continuous learning. We offer a flexible work environment that supports in‑office, hybrid, and fully remote arrangements, allowing you to balance professional ambition with personal well‑being. Our commitment to employee development is reflected in a robust learning ecosystem, mentorship programs, and clear career pathways that help you advance from entry‑level roles to senior leadership.

Position Overview

The New Business Customer Contact Representative is a frontline role that handles a high volume of inbound calls related to life and annuity new business. You will be the first point of contact for prospective clients, financial advisors, and internal partners, ensuring that every interaction is handled with professionalism, accuracy, and empathy. This role is essential to maintaining brighthush’s reputation for exceptional customer service and operational excellence.

Key Responsibilities

• Answer inbound calls promptly and courteously, providing accurate information about life and annuity products.
• Resolve customer inquiries efficiently, documenting call reasons and resolutions in the CRM system.
• Adhere to privacy regulations, company policies, and industry best practices at all times.
• Collaborate with Financial Advisors, Policy Holders, and Internal Business Partners to address complex questions.
• Perform administrative tasks such as data entry, document preparation, and follow‑up communications.
• Maintain a high level of call quality and customer satisfaction metrics.
• Participate in ongoing training sessions to stay current on product knowledge and process improvements.
• Assist team members with workload balancing and share updates on availability with the manager.
• Contribute to continuous improvement initiatives by identifying bottlenecks and proposing solutions.
• Occasionally travel (less than 10%) to support regional events, training sessions, or client meetings.

Essential Qualifications

• High School Diploma or equivalent.
• 0–1 year of experience in a contact center, sales support, or related customer‑facing role.
• Strong verbal communication skills with the ability to convey complex information clearly.
• Basic understanding of life and annuity products and the structure of a financial services organization.
• Proficiency with digital tools and CRM platforms; willingness to learn new technologies.
• Self‑organized, with the ability to set priorities and manage workload independently.
• Demonstrated commitment to customer privacy and data protection.
• Positive attitude, resilience, and a collaborative mindset.

Preferred Qualifications

• Experience in a regulated financial services environment.
• Knowledge of compliance frameworks such as GDPR, CCPA, or similar privacy regulations.
• Previous exposure to life insurance or annuity products.
• Multilingual capabilities to serve a diverse client base.
• Experience with data analysis tools or reporting dashboards.

Core Skills & Competencies

• Customer‑centric mindset with a focus on delivering value.
• Strong problem‑solving skills and the ability to think on your feet.
• Excellent listening skills and the capacity to ask thoughtful questions.
• Adaptability to changing processes, roles, and business priorities.
• Team player who shares knowledge and supports colleagues.
• Risk awareness and an understanding of risk mitigation strategies.
• Proficiency in Microsoft Office Suite and familiarity with cloud‑based collaboration tools.

Career Growth & Learning Opportunities

At brighthush, we believe that every employee’s potential is limitless. As a New Business Customer Contact Representative, you will:

• Gain in‑depth knowledge of life and annuity products through structured onboarding and ongoing training.
• Develop expertise in customer relationship management and data analytics.
• Participate in cross‑functional projects that expose you to different business units.
• Access a mentorship program that pairs you with senior leaders for guidance and career advice.
• Advance to roles such as Senior Customer Support Specialist, Team Lead, or Product Specialist.
• Leverage internal learning platforms to earn certifications in compliance, sales, or technology.

Work Environment & Culture

brighthush champions an employee‑centric culture that values flexibility, inclusion, and well‑being. Our work environment is characterized by:

• Hybrid and remote work options that empower you to choose the setting that best supports your productivity.
• A collaborative atmosphere where ideas are welcomed and innovation is celebrated.
• Regular town‑hall meetings and open‑door policies that keep everyone informed and engaged.
• Commitment to diversity, equity, and inclusion, ensuring that every voice is heard.
• Community outreach initiatives that allow employees to give back and make a positive impact.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible spending accounts and wellness programs.
• Professional development budget and tuition reimbursement.
• Employee assistance programs and mental health resources.

Additional Information

brighthush is an equal‑opportunity employer that celebrates diversity and fosters an inclusive workplace. We comply with all federal and state disability laws and provide reasonable accommodations to applicants and employees. If you require assistance during the application or interview process, please contact [email protected].

Ready to Make an Impact?

If you are passionate about delivering outstanding customer service, eager to learn about life and annuity products, and ready to grow within a supportive, forward‑thinking organization, we encourage you to apply today. Join brighthush and help us shape the future of financial security for our clients.

Apply now: