Online Community Specialist

Role Description The Online Community Specialist at LB Aquacontrôle - Expertise traitement de l'eau is a part-time remote role focused on building and maintaining positive relationships with online audiences. The specialist will monitor and moderate company social media pages, forums, and other digital channels to ensure respectful, helpful, and on-topic interactions. Day-to-day tasks include responding to inquiries and comments, providing support and information about services, and escalating complex questions to the appropriate internal contacts. The role involves creating and scheduling community-focused posts, organizing online initiatives to increase engagement, and gathering feedback from community members for internal improvement. The specialist will also track key community metrics, prepare brief status reports, and collaborate with marketing and customer service teams to ensure a consistent, supportive online presence.

Qualifications

Candidates should possess strong interpersonal skills and communication abilities to interact effectively with diverse online audiences. Candidates should possess community engagement and community management skills to grow, nurture, and moderate online communities. Candidates should possess customer service skills to respond to questions, resolve issues, and provide clear, respectful support. Candidates should possess basic digital literacy, including familiarity with social media platforms, online forums, and community management tools. Relevant experience in online community roles, social media interaction, or customer support is beneficial. Ability to work independently in a remote setting, manage time effectively, and handle multiple conversations concurrently. Professional proficiency in written en_US; knowledge of water treatment or environmental services is an asset but not required.