Operation Manager

For our client, we are seeking a Operation Manager to join the team of a leader in the Finance & Insurance space. This role will oversee day-to-day operational performance with a strong focus on customer satisfaction, process discipline, and service consistency. The manager will partner closely with stakeholders across the organization to support business goals and deliver timely outcomes across projects and initiatives. This is a hands-on position that combines operational oversight, KPI tracking, compliance awareness, and continuous improvement in a remote finance and insurance environment. Location: Remote Compensation: $100,000 – $115,000 annually

Responsibilities

Oversee daily operations to ensure customer satisfaction Implement innovative business practices and best practices Collaborate with stakeholders to meet organizational goals Manage end-to-end project management for timely delivery Monitor and report on key performance indicators (KPIs) Ensure compliance with company policies and regulations

Qualifications

Bachelor's degree in Business Administration, Operations Management, or related field 7+ years of experience in operations management Proven skills in business innovation and proactive management Strong communication and public speaking abilities Experience with customer relationship management (CRM) and consumer services Certified Operations Manager (COM) preferred

Benefits

Flexible remote work options Focus on employee engagement and talent development Opportunities for professional growth and collaboration Supportive work environment fostering relationships and teamwork Access to continuous improvement and operational excellence initiatives Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.