Senior Customer Success & Solutions Manager – B2B SaaS Manufacturing & PLM Integration Specialist – Remote (US) – Champion Digital Transformation, Accelerate Innovation, and Deliver End‑to‑End Customer Success for Global Manufacturers at brighthush

About brighthush

brighthush is the catalyst that propels manufacturers into the future of production. We fuse Product Lifecycle Management (PLM), Manufacturing Execution Systems (MES), and Enterprise Resource Planning (ERP) into a single, cloud‑native ecosystem that delivers real‑time visibility, data integrity, and automated workflows. The result? Faster time‑to‑market, lower operating costs, and a culture of breakthrough innovation.

From a modest startup to a trusted partner of Fortune 500 manufacturers, aerospace leaders, and high‑growth technology firms, brighthush has earned a reputation for engineering rigor and customer success. Our mission is simple yet powerful: enable every organization to build better products faster, with fewer errors, and at lower cost.

We are a people‑first company that values curiosity, collaboration, and continuous learning. Our remote‑first culture offers the flexibility to work from anywhere in the United States while staying connected to a vibrant community of engineers, designers, and business leaders.

Why Join brighthush

At brighthush, you will be part of a mission‑driven team that is redefining how manufacturers operate in the digital age. We combine deep industry expertise with cutting‑edge technology to solve real‑world challenges. If you thrive in a fast‑paced, high‑impact environment and want to see the tangible results of your work, brighthush is the place for you.

Our culture is built on:

• Innovation at Scale: We encourage experimentation, rapid prototyping, and learning from failure. Every team member has the opportunity to propose and pilot new ideas.
• Customer‑Centricity: Your success is measured by the success of our customers. We celebrate wins that translate into measurable business outcomes.
• Collaboration Across Disciplines: Engineers, designers, product managers, and sales professionals work side‑by‑side to deliver holistic solutions.
• Growth Mindset: We invest heavily in learning, mentorship, and career development to help you reach your full potential.

Role Overview

As a Senior Customer Success & Solutions Manager at brighthush, you will serve as the linchpin between our customers and our product teams. You’ll guide new clients through a seamless onboarding journey, translate complex technical requirements into actionable project plans, and ensure that every customer achieves measurable value from our platform.

In this role, you’ll collaborate with cross‑functional teams—sales, product, engineering, and support—to deliver high‑impact solutions that solve real manufacturing challenges. Your ability to communicate clearly, manage expectations, and drive projects to completion will directly influence customer satisfaction, renewal rates, and the overall success of brighthush’s growth strategy.

Your Impact

Think of yourself as a strategic partner to our customers, a trusted advisor who helps them unlock the full potential of their manufacturing operations. You will:

• Drive adoption of brighthush’s platform across multiple business units.
• Translate business goals into technical roadmaps that align with industry best practices.
• Champion continuous improvement initiatives that enhance both customer experience and product quality.
• Serve as the voice of the customer within brighthush, influencing product direction and prioritization.

Key Responsibilities

• Customer Onboarding & Enablement: Lead the end‑to‑end onboarding process for new customers, including discovery workshops, data migration planning, system configuration, and training sessions. Ensure a smooth transition from sales to implementation.
• Project Management: Own the project lifecycle for implementation initiatives, from scoping and resource allocation to execution, monitoring, and closure. Use agile methodologies to deliver incremental value and maintain stakeholder alignment.
• Solution Design & Technical Consultation: Translate customer business requirements into technical designs that leverage PLM, MES, and ERP integrations. Provide expert guidance on best practices, integration patterns, and data mapping.
• Customer Advocacy: Serve as the voice of the customer within brighthush, capturing feedback, prioritizing feature requests, and ensuring that product enhancements align with market needs.
• Performance Tracking & Reporting: Define and track key success metrics (e.g., adoption rates, time‑to‑value, NPS). Prepare executive‑level dashboards and reports to inform strategy and continuous improvement.
• Continuous Improvement: Identify process bottlenecks, propose solutions, and collaborate with engineering to refine the platform and support workflows.
• Travel & Relationship Building: Travel up to 30% of the time to client sites across the United States to conduct workshops, demos, and strategic reviews.
• Compliance & Security: Ensure all customer engagements comply with ITAR and other regulatory requirements, maintaining strict data security and confidentiality.

Essential Qualifications

• 3–5 years of experience in B2B SaaS customer success, solutions engineering, or account management roles, preferably within the manufacturing or industrial technology sector.
• Deep understanding of PLM, MES, and ERP systems (e.g., SAP, Oracle, Dassault Systèmes). Experience with integration patterns and data mapping is a must.
• Proven track record of managing complex implementation projects, delivering on time and within budget.
• Strong analytical and problem‑solving skills, with the ability to translate technical concepts into business value.
• Excellent communication skills—both written and verbal—across all stakeholder levels, including C‑suite executives.
• U.S. citizenship or permanent residency required due to ITAR compliance.
• Willingness and ability to travel up to 30% of the time.

Preferred Qualifications

• Experience in aerospace, automotive, or high‑precision manufacturing environments.
• Certifications in project management (PMP, Prince2, or Agile Scrum Master).
• Background in data analytics or experience with BI tools (Tableau, Power BI).
• Fluency in a second language (e.g., Spanish, Mandarin) is a plus.
• Prior experience in a startup or high‑growth SaaS company.

Skills & Competencies

• Technical Proficiency: Comfortable navigating complex software stacks, API integrations, and data migration tools.
• Project Leadership: Ability to manage multiple concurrent initiatives, prioritize tasks, and mitigate risks.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Strategic Thinking: Ability to see the big picture, align customer goals with business objectives, and influence product direction.
• Collaboration & Influence: Skilled at building relationships across technical and non‑technical teams.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Senior Customer Success & Solutions Manager, you’ll have access to:

• Mentorship from senior leaders in product, engineering, and sales.
• Structured learning paths in PLM, MES, ERP, and cloud architecture.
• Opportunities to lead cross‑functional initiatives and influence product roadmap.
• Clear promotion tracks to Senior Customer Success Manager, Director of Customer Success, or Product Management roles.
• Annual budget for conferences, certifications, and industry events.
• Access to internal knowledge hubs, technical workshops, and industry webinars.
• Recognition programs that celebrate innovation, customer impact, and teamwork.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Inclusivity: A diverse workforce that brings different perspectives to solve complex problems.
• Innovation: A culture that encourages experimentation, rapid prototyping, and learning from failure.
• Work‑Life Balance: Flexible schedules, generous paid time off, and a focus on mental health.
• Community: Regular virtual town halls, hackathons, and cross‑team knowledge‑sharing sessions.
• Continuous Learning: Access to online learning platforms, internal tech talks, and industry certifications.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and support your long‑term success:

• Base Salary: $90,000 – $130,000 per year, commensurate with experience.
• Performance Bonus: Annual bonus tied to customer satisfaction, project delivery, and company growth metrics.
• 401(k) Matching: Up to 4% company match.
• Health & Wellness: Comprehensive medical, dental, and vision plans; mental health resources; and a wellness stipend.
• Paid Time Off: Generous PTO policy, including sick leave, personal days, and a flexible holiday calendar.
• Parental Leave: Generous paid parental leave for new parents.
• Professional Development: Annual budget for courses, certifications, and conferences.
• Remote Work Allowance: Home office stipend to create a productive workspace.
• Equity & Stock Options: Opportunity to participate in our equity program and share in the company’s growth.
• Recognition & Awards: Quarterly awards for outstanding customer impact and innovation.

How to Apply

If you’re ready to join a forward‑thinking company that’s reshaping the manufacturing landscape, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Senior Customer Success & Solutions Manager role at brighthush.

Join brighthush Today

At brighthush, you’ll be part of a mission‑driven team that’s turning complex manufacturing challenges into elegant, cloud‑native solutions. Your expertise will help customers achieve faster time‑to‑market, higher quality, and lower operational costs. If you’re passionate about technology, customer success, and continuous improvement, this is the place for you.

Apply now and become a catalyst for innovation in the manufacturing industry.