Operations Analyst (Contract | Process Improvement & Systems)

About We're looking for an Operations Analyst to support day-to-day operations, improve business processes, and resolve system and operational issues. You'll work across data management, client reporting, trade processes, and project support, helping identify problems, develop practical solutions, and maintain accurate, reliable operations.

What You'll Do

Analyze existing processes, identify operational issues, and recommend improvements to increase efficiency and accuracy. Support data management, client reporting, trade processes, and day-to-day problem resolution. Gather and document business requirements, evaluate system capabilities, and develop process and system specifications. Troubleshoot system issues, test solutions, and support implementation while maintaining system integrity and security. Assist with project planning, scope definition, resource estimates, and coordination. Prepare operational reports, maintain documentation, and provide customer support and system training.

What We're Looking For

Experience in operations analysis, business operations, business analysis, or a related function. Ability to evaluate business processes, identify problems, and recommend practical solutions. Experience gathering requirements, documenting workflows, and supporting process or system improvements. Strong analytical skills, including collecting, reviewing, and reporting operational data. Familiarity with system troubleshooting, testing, and issue resolution. Ability to support projects, maintain documentation, and work directly with internal teams or customers. Understanding of operational controls, quality standards, and data accuracy.