Remote Customer Support Specialist – Therapist & Patient Assistance, Flexible Hours, Competitive Compensation – Join brighthush

About brighthush

At brighthush, we’re redefining the way people experience mental health support. Our mission is to empower therapists and patients alike with seamless, technology‑driven solutions that make therapy more accessible, efficient, and impactful. Whether you’re a seasoned professional or just starting your career in customer service, brighthush offers a vibrant, inclusive environment where your voice matters and your growth is our priority.

Why Work With brighthush?

Working remotely from anywhere in the United States, you’ll enjoy:

• Competitive Salary & Performance Bonuses – We reward excellence and dedication.
• Flexible Scheduling – Balance your life while delivering top‑tier support.
• Continuous Learning & Development – Access to courses, certifications, and mentorship.
• Inclusive Culture – A community that celebrates diversity, equity, and belonging.
• Impactful Work – Directly influence the success of therapists and the well‑being of patients.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline advocate for our therapist community and the patients they serve. Your day‑to‑day tasks will include:

• Managing a shared mailbox and handling inquiries via SMS, phone, and email with professionalism and empathy.
• Providing timely, accurate assistance to therapists, ensuring they can focus on delivering high‑quality care.
• Collecting and analyzing feedback from therapists to identify recurring pain points and opportunities for improvement.
• Collaborating with cross‑functional teams—Product, Engineering, Quality Assurance, and Marketing—to translate insights into actionable enhancements.
• Authoring and maintaining knowledge base articles, canned responses, and best‑practice guides to streamline support workflows.
• Monitoring key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores, and reporting trends to leadership.
• Participating in on‑call rotations and urgent escalation handling as needed.
• Staying current with industry trends, regulatory changes, and emerging technologies that impact mental health support.

Essential Qualifications

• Bachelor’s degree or equivalent work experience in Customer Service, Healthcare Support, or a related field.
• Minimum of 2 years of remote customer support experience, preferably in a SaaS or healthcare environment.
• Proficiency in using ticketing systems (e.g., Zendesk, Freshdesk) and CRM platforms.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Demonstrated ability to handle high‑volume, multi‑channel support with composure and accuracy.
• Empathy, patience, and a genuine passion for improving mental health outcomes.
• Self‑motivated, organized, and comfortable working independently in a virtual setting.

Preferred Qualifications

• Experience working with therapists or in a clinical support capacity.
• Knowledge of HIPAA regulations and data privacy best practices.
• Familiarity with telehealth platforms and digital mental health tools.
• Experience creating and managing knowledge base content.
• Data analysis skills using Excel, Google Sheets, or BI tools.
• Previous involvement in process improvement initiatives or agile teams.

Core Skills & Competencies

• Customer‑Centric Mindset – Always put the user first and anticipate their needs.
• Problem‑Solving – Quickly diagnose issues and devise effective solutions.
• Technical Aptitude – Comfortable navigating multiple software tools and troubleshooting basic technical problems.
• Collaboration – Work seamlessly with remote teammates across time zones.
• Adaptability – Thrive in a fast‑moving environment with evolving priorities.
• Attention to Detail – Ensure accuracy in documentation and data entry.
• Time Management – Prioritize tasks to meet SLA targets and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Support Specialist, you’ll have the chance to:

• Progress to a Senior Support Lead or Team Lead role, guiding a growing support organization.
• Transition into Product Management, Quality Assurance, or Customer Success, leveraging your deep understanding of user needs.
• Earn certifications in customer service excellence, data analytics, or mental health support.
• Attend industry conferences, webinars, and workshops—both virtual and in‑person—to stay ahead of trends.
• Participate in mentorship programs, pairing you with senior leaders who can help shape your career path.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, transparency, and collaboration. You’ll experience:

• Weekly virtual town halls where leadership shares company updates and celebrates wins.
• Monthly “Coffee & Connect” sessions—casual video chats that foster camaraderie across teams.
• Inclusive policies that support work‑life balance, including unlimited vacation and flexible start times.
• A culture of continuous feedback—both giving and receiving—to accelerate personal and professional growth.
• Access to a digital wellness toolkit, including meditation guides, fitness challenges, and mental health resources.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary with quarterly performance bonuses.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) matching to help secure your financial future.
• Unlimited paid time off and a generous parental leave policy.
• Monthly stipend for home office equipment and high‑speed internet.
• Employee assistance programs (EAP) and mental health support.
• Regular team‑building events, both virtual and in‑person, to strengthen bonds.

How to Apply

Ready to make a difference from the comfort of your own home? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Closing Statement

At brighthush, we’re not just building a support team—we’re building a community that empowers therapists to thrive and patients to heal. If you’re passionate about delivering exceptional service, eager to learn, and ready to grow in a dynamic, remote environment, we want to hear from you. Join us and help shape the future of mental health support.