Operations Analyst Internship

PURPOSE - Gain industry and organizational knowledge through daily business interactions and project assignments while supporting business process improvement initiatives within Installed Services. - Work is performed under direct supervision. - This internship provides hands-on experience analyzing business operations, evaluating service and warranty processes, and supporting process standardization efforts across the organization. - The intern will collaborate with field operations, business leaders, and cross-functional teams to identify opportunities for operational improvement and help develop scalable solutions that enhance customer experience and business performance. ESSENTIAL DUTIES AND RESPONSIBILITIES - Assist with various projects in support of the department. - Gather, organize, and analyze data to support operational reviews, process improvement initiatives, and special projects. - Conduct interviews and collaborate with field leaders, technicians, and business partners to understand current business processes and identify opportunities for improvement. - Document and analyze current-state workflows, procedures, and system interactions. - Assist with the development of process maps, workflow documentation, presentations, and project recommendations. - Support data analysis and reporting activities using Excel, Power BI, and other business tools. - Participate in team meetings, project reviews, and brainstorming sessions. - Collaborate with cross-functional teams to achieve project objectives and deliverables. - Present findings, recommendations, and project updates to department leadership when appropriate. SUPERVISORY RESPONSIBILITIES - This position has no supervisory responsibilities. MINIMUM REQUIREMENTS - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. - The requirements listed below are representative of the knowledge, skill, and/or ability required. - Must be actively pursuing a Bachelor's degree. - Preferred GPA of 3.0 or higher. - Preferred junior or senior standing; other class levels will be considered. - Preferred majors include Business, Operations Management, Industrial Engineering, Construction Management, Supply Chain, Data Analytics, or related disciplines. PREFERRED QUALIFICATIONS - The ideal candidate will demonstrate the following: - Strong Excel and Power BI skills, including data analysis, reporting, and dashboard development. - Comfort interviewing and collaborating with field leaders and technicians to gather information and understand operational processes. - Interest in Continuous Improvement and Lean principles with a passion for improving business performance. - Ability to create process maps and workflow documentation using tools such as Visio, Miro, or similar software. - Strong communication and presentation skills with the ability to clearly communicate insights and recommendations. - Curiosity about construction operations and a desire to learn how field execution impacts customer experience, service quality, and business outcomes. COMPETENCIES - Strong oral, written, and interpersonal communication skills. - Strong analytical, critical thinking, and problem-solving abilities. - Ability to communicate effectively with individuals at all levels of the organization. - Comfortable engaging with and interviewing field personnel, technicians, and operational leaders. - Ability to work effectively with diverse teams and cross-functional stakeholders. - Proficiency in Microsoft Office applications, particularly Excel. - Experience with Power BI or other reporting and visualization tools preferred. - Knowledge of process mapping and workflow documentation methodologies. - Interest in Continuous Improvement, Lean principles, and operational excellence. - Strong organizational skills with attention to detail. - Ability to manage multiple priorities in a fast-paced environment. - Curiosity, initiative, and a willingness to learn about construction operations and installed services. LEARNING OPPORTUNITIES - Through this internship, participants will gain exposure to: - Construction and Installed Services operations - Warranty and service management processes - Business process mapping and standardization - Continuous Improvement and Lean methodologies - Data analysis, reporting, and dashboard development - Cross-functional project management - Executive communication and presentations - Operational performance measurement and KPI development - This role is ideal for a student interested in combining data analytics, process improvement, field operations, and business transformation to drive meaningful operational improvements. - This position was posted on 9/2/2026 and we anticipate it will be open for a minimum of five days, though it may be open for a longer period. We encourage your prompt application.