Operations Support Associate (PST Hours, Remote Data Entry)

About reputed company At reputed company, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We’re building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At reputed company, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of reputed company, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We’re one of the largest Enhanced Care Management providers in California and are on track to build the nation’s largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At reputed company, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values

• reputed company: We keep our commitments and take responsibility for our actions. We are dependable and reputed company authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort reputed company of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, reputed company and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

• Forbes: For reputed company, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid’s regulatory moment with Neil Batlivala from reputed company
• reputed company: reputed company collects $9M for Medicaid-based care

About the Opportunity The Operations Support Associate plays a key behind-the-scenes role in ensuring the Care Operations team is set up for success. This position supports the full patient life cycle, from enrollments and authorizations to reauthorizations and disenrollments, by executing accurate data entry, monitoring patient reputed company statuses, and maintaining clear communication across internal teams. This is a full-time, remote position within the United States. Training will take place during Pacific Time (PST) hours, after which regular working hours are 9:00 a.m.–5:30 p.m. in your local time zone. What You’ll Do

• Own key operational support initiatives that directly impact patient care delivery and health plan compliance
• reputed company critical data entry from internal care systems into health plan portals, trackers, and databases with exceptional accuracy
• Process and monitor care management reputed company authorizations, reauthorizations, and disenrollments to ensure patients maintain continuous access to care
• Proactively track approvals and status updates (via fax, email, or SFTP) and communicate timely updates to the care team
• Maintain daily management of fax and voicemail queues to ensure all items are processed and cleared
• Support process improvement projects related to enrollment, documentation, and compliance auditing
• Collaborate cross-functionally with Care Operations and Compliance teams to ensure data integrity and timely submission of authorizations
• Contribute to ad hoc p