Outbound Placement Specialist

ABOUT PUPPYSPOT PuppySpot is the leading puppy adoption service in America. We combine our passion for puppies with a commitment to excellent service and delivering unconditional love in an empathetic, thoughtful, and expert way. Our team works closely with a national network of carefully vetted breeders to ensure that our customers can find their perfect puppy, and that the puppy arrives at their door ready to love and be loved. We care about serving our customers, our breeder partners, and our puppies well, and we look for the same in everyone who works with us. PuppySpot engages contractors without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Finally, we don’t take our leadership position for granted. We are committed to being the best in the business, at being the perfect puppy people. Location: Fully remote, U.S.-based (California residents not currently eligible) Engagement: Independent Contractor (1099) Compensation: Commission only | $350-$650 per completed net placement + 10% of Non Puppy Revenue | Uncapped Ramp Draw: Optional $500 per week for the first 2 weeks, recoverable against earned commissions About the Opportunity As an Outbound Placement Specialist, you’ll reconnect with families who have already come to PuppySpot and expressed interest in welcoming a puppy into their home. These are not cold prospects. In many cases, the family has already expressed interest in a specific puppy or breed, but for one reason or another, the conversation did not move forward. This work is not about convincing someone to purchase a puppy. It’s about reconnecting, understanding where the family is in their decision, answering questions, providing clarity about the process, helping remove uncertainty, and making sure they have the information and support they need to make the right decision for their family. Sometimes that means helping a family confidently move forward. Sometimes it means recognizing that the timing or fit is not right. We are dealing with living, breathing animals and an important decision for every family. Pressure selling has no place in this work. Success comes from effort, thoughtful follow-up, education, responsiveness, and trust. PuppySpot will make available a pool of recent PuppySpot inquiries that are no longer being actively worked by our inbound team. The opportunity is created by consistently reconnecting with these families, staying engaged when circumstances change, and being there to help when they are ready. There is also a meaningful commercial component to this work. When a family decides to move forward with a puppy, you’ll recommend and sell PuppySpot’s additional products and services, helping customers choose the options that best support their experience while generating Non Puppy Revenue. Scope of Work Reconnect With Interested Families Reach out to families who previously expressed interest in a PuppySpot puppy or breed. Reopen conversations through phone, SMS, email, and other approved communication channels. Understand what prevented the customer from moving forward previously and what may have changed. Provide thoughtful, consistent follow-up without creating unnecessary pressure. Stay connected with viable opportunities when timing, puppy preference, or circumstances change. Educate and Guide Help families understand the PuppySpot process from initial interest through bringing their puppy home. Answer questions about puppies, breeders, travel, health commitments, and the overall customer experience. Help customers evaluate whether a puppy is the right fit for their family, lifestyle, expectations, and timing. Provide clear and accurate information so families can make informed decisions. Build trust through empathy, transparency, responsiveness, and follow-through. Know when to give a customer space and when additional information or follow-up would be helpful. Support the Placement Journey Help interested families navigate the next steps when they decide they are ready to move forward. Request information or support from PuppySpot through designated channels when a customer needs something you can’t answer. Log customer conversations, preferences, outcomes, and next steps in PuppySpot’s HubSpot system, which is how placements are tracked and commissions are calculated. Take ownership of the customer relationship from re-engagement through completed placement. Meet PuppySpot’s customer communication, compliance, and brand requirements, including state-specific rules, whenever you represent PuppySpot to customers. Recommend and Sell Additional Services Once a family has made the decision to welcome a puppy home, you’ll shift into a more traditional consultative sales motion around PuppySpot’s additional products and services. Educate customers on available delivery, training, starter, registration, and other service options. Understand the customer’s needs and recommend the most relevant combination of services. Clearly communicate the value and benefits of each offering. Confidently address questions and objections around additional products and services. Help customers build the experience that best supports their family and new puppy. Generate Non Puppy Revenue through relevant, customer-focused recommendations. Who This Fits We’re looking for someone who is highly self-motivated, comfortable communicating with customers, and disciplined about follow-up. Previous experience in phone-based sales, customer success, account management, inside sales, hospitality, service, or another customer-facing environment can all translate well into this work. More important than having a traditional “closer” background is your ability to build trust, communicate clearly, stay organized, and consistently follow through. You should be Comfortable initiating conversations by phone and other communication channels. Persistent without being pushy. Able to build rapport quickly and communicate with empathy. Curious enough to understand what is really driving a customer’s hesitation or decision. Comfortable educating and guiding someone through an important decision. Organized enough to manage a large number of customer relationships and follow-ups. Self-directed and capable of running your own book of opportunities. Comfortable hearing “not now” without treating it as a permanent “no.” Commercially minded and comfortable recommending and selling additional products and services. Confident discussing value and handling objections when selling Non Puppy Revenue offerings. Comfortable using HubSpot, Salesforce, or another CRM platform. Motivated by performance-based compensation and uncapped earnings. Why Work With PuppySpot Warm customer base: You’ll work with families who have already expressed interest in PuppySpot. No prospect sourcing: Eligible customer opportunities are provided through PuppySpot. Meaningful work: Your conversations can help a family make a confident decision about welcoming a puppy into their home. Autonomy: Set your own hours, schedule, and approach in a results-based contractor engagement. Established infrastructure: Access to PuppySpot’s existing customer records, CRM, puppy availability, and support network. Performance upside: Higher placement production moves you into higher commission tiers.

Compensation

This is an independent contractor (1099), commission-only opportunity with uncapped earnings. Commission is earned on completed net placements using the following monthly structure: Placements 1-3: $350 per placement Placements 4-9: $450 per placement Placements 10-14: $500 per placement Placements 15+: $650 per placement Plus 10% of Non Puppy Revenue generated on your placements Commission tiers reset monthly and apply progressively to the placements within each tier. For example, reaching 15 placements moves placement 15 and subsequent placements into the $650 tier. It does not retroactively change the commission earned on placements 1-14. Illustrative Earning Potential (net placements per month: approx. monthly / annualized) 10 placements: $4,456 / $53,472 15 placements: $7,209 / $86,508 20 placements: $10,562 / $126,744 25 placements: $13,915 / $166,980 30 placements: $17,268 / $207,216 These examples are illustrative only and assume the same production level is maintained for 12 months and average Non Puppy Revenue remains consistent. Actual earnings will vary based on completed net placements, cancellations, and Non Puppy Revenue generated. Placements that cancel are reversed in accordance with the contractor agreement. New contractors may elect to receive an optional $500 per week ramp draw for the first 2 weeks, recovered against future earned commissions. Any draw not recovered when an engagement ends is handled as set out in the contractor agreement. There is no base salary or guaranteed compensation. Independent Contractor Notice This is an independent contractor engagement. It does not include salary, employee benefits, guaranteed hours, or a guaranteed volume of opportunities. The engagement is results-based. Contractors set their own hours, schedule, location, and methods, provide their own computer, phone, and internet connection, and are free to provide services to other businesses. When representing PuppySpot to customers, contractors follow PuppySpot’s approved customer communication, brand, and compliance requirements. California residents are not currently eligible for this contractor opportunity pending separate legal approval.