Part‑Time Customer Experience Coordinator (CEC) – Drive Exceptional Retail Service at brighthush – Flexible Hours, Growth Opportunities

About brighthush

brighthush is a global leader in the off‑price retail sector, renowned for delivering high‑quality merchandise at unbeatable prices. With a presence that spans continents, brighthush operates a network of flagship stores, distribution centers, and home offices that collectively create a vibrant ecosystem of innovation, collaboration, and customer delight. Our mission is simple: to provide shoppers with an unforgettable experience while empowering our associates to grow, learn, and thrive.

As a part of the brighthush family, you’ll join a culture that celebrates diversity, encourages continuous learning, and rewards excellence. Whether you’re stepping into one of our bustling retail locations, working behind the scenes in a distribution center, or collaborating with colleagues across our global home offices, you’ll find a supportive environment that values your unique perspective and drives your professional development.

Why This Role Matters

The Part‑Time Customer Experience Coordinator (CEC) is the linchpin of our front‑of‑store operations. By leading a team of associates, you’ll ensure that every customer interaction is seamless, courteous, and memorable. Your leadership will directly influence customer satisfaction scores, loyalty program enrollment, and overall store performance. In short, you’ll be the face of brighthush’s commitment to exceptional service.

Key Responsibilities

• Team Leadership & Coaching: Oversee a dynamic group of front‑end associates, assigning registers, coordinating breaks, and ensuring adequate POS coverage at all times.
• Customer Experience Champion: Lead by example—engage with shoppers, resolve concerns swiftly, and promote brighthush’s loyalty programs to enhance repeat business.
• Store Presentation & Cleanliness: Maintain a pristine, organized retail environment that reflects brighthush’s brand standards and enhances the shopping journey.
• Training & Development: Design and deliver training modules on customer service best practices, merchandising techniques, and POS operations. Mentor new hires and provide ongoing coaching to elevate associate performance.
• Operational Excellence: Monitor store metrics, prioritize tasks, and communicate progress to management. Ensure compliance with labor laws, company policies, and safety protocols.
• Program Promotion: Drive enrollment in brighthush’s credit and loyalty programs, ensuring associates are equipped to explain benefits and incentives.
• Loss Prevention & Safety: Support shrink reduction initiatives, conduct regular safety checks, and foster a culture of vigilance and accountability.
• Feedback & Recognition: Provide constructive feedback, celebrate achievements, and cultivate a positive team atmosphere.
• Additional Duties: Perform any other responsibilities as assigned by store management to support overall store success.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong grasp of merchandising fundamentals and the ability to translate them into actionable store strategies.
• Exceptional communication skills—both verbal and written—paired with keen organizational abilities.
• Proven multitasking capability, thriving in fast‑paced, dynamic environments.
• Adaptability to changing priorities and the capacity to respond calmly to unexpected situations.
• Team‑player mindset, collaborating effectively with peers, associates, and management.
• Experience in training or coaching associates, with a track record of measurable performance improvements.
• Availability for a flexible schedule, including evenings, weekends, and occasional holidays.

Preferred Qualifications

• Background in a high‑volume retail setting, preferably within an off‑price or discount environment.
• Familiarity with POS systems and basic data entry or inventory management tools.
• Experience in promoting loyalty or credit programs, with a demonstrated ability to drive enrollment.
• Knowledge of loss prevention strategies and safety compliance standards.
• Prior exposure to brighthush’s brand culture and values.

Key Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and creating memorable shopping experiences.
• Leadership Presence: Ability to inspire, motivate, and guide a diverse team toward shared goals.
• Analytical Thinking: Skill in interpreting sales data, customer feedback, and operational metrics to inform decisions.
• Problem‑Solving: Quick, effective resolution of customer issues and operational challenges.
• Adaptability: Comfortable navigating shifting priorities and evolving store environments.
• Collaboration: Strong interpersonal skills that foster teamwork across all levels.
• Integrity & Confidentiality: Commitment to upholding brighthush’s ethical standards and protecting sensitive information.

Career Growth & Learning Opportunities

At brighthush, we believe that every associate has the potential to ascend to new heights. As a CEC, you’ll gain:

• Hands‑on leadership experience that prepares you for full‑time managerial roles.
• Access to brighthush’s comprehensive training programs, covering everything from advanced merchandising to strategic planning.
• Mentorship from seasoned leaders who are invested in your success.
• Opportunities to cross‑train in other functional areas—such as inventory management, loss prevention, or e‑commerce—to broaden your skill set.
• Clear career pathways that reward performance, initiative, and a commitment to brighthush’s values.

Work Environment & Company Culture

brighthush’s culture is built on three pillars: Respect, Innovation, and Community. You’ll find:

• A collaborative, inclusive workplace where every voice is heard.
• Regular team‑building events, both in‑store and virtual, that strengthen bonds and celebrate achievements.
• Opportunities to contribute ideas that shape store operations and customer experiences.
• A supportive leadership team that values transparency, accountability, and continuous improvement.

Compensation & Benefits

While specific pay rates vary by location and experience, brighthush offers a competitive hourly wage that reflects the value of your contributions. In addition, you’ll enjoy a robust benefits package that may include:

• Associate discount on all brighthush merchandise.
• Employee Assistance Program (EAP) for mental and emotional well‑being.
• Health, dental, and vision coverage (for eligible full‑time associates).
• 401(k) retirement plan with company match for eligible employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee referral bonuses.
• Opportunities for tuition reimbursement and professional development courses.
• Discounts on childcare, cell phone plans, and pet insurance.
• Access to a corporate credit union and financial wellness resources.

How to Apply

Ready to bring your passion for customer service and leadership to brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this position at brighthush

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive environment where every employee can thrive. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Final Thoughts

As a Part‑Time Customer Experience Coordinator at brighthush, you’ll be at the heart of our retail operations, shaping the way customers feel about every visit. If you’re a proactive, customer‑focused leader who thrives in a fast‑paced environment and Apply for this job