Dynamic Customer Experience Coordinator – Retail Operations & Loyalty Program Champion at brighthush

Welcome to brighthush – Where Every Customer Interaction Sparks Joy

At brighthush, we believe that a great customer experience is the cornerstone of retail success. Our mission is to delight shoppers by combining a vibrant, inclusive culture with cutting‑edge retail technology and a relentless focus on service excellence. As a global leader in off‑price retail, brighthush offers a fast‑paced, collaborative environment where innovation thrives and every team member has the opportunity to grow, learn, and make a lasting impact.

Why Join brighthush?

• Impactful Role: Shape the daily experience of thousands of customers across our flagship stores.
• Career Growth: Accelerate your career with clear pathways from associate to management, and access to leadership development programs.
• Inclusive Culture: Thrive in a workplace that celebrates diversity, encourages collaboration, and values every voice.
• Competitive Compensation & Benefits: Earn a competitive hourly wage, enjoy comprehensive benefits, and take advantage of exclusive employee discounts.
• Work-Life Balance: Flexible scheduling, paid time off, and support for personal and professional commitments.

Key Responsibilities

As the Customer Experience Coordinator, you will be the heartbeat of our front‑of‑store operations, ensuring that every customer leaves brighthush satisfied, valued, and eager to return. Your day‑to‑day duties will include:

• Lead a team of Associates in delivering prompt, courteous, and personalized service across all customer touchpoints.
• Model exemplary customer service and set the tone for a culture of honesty, integrity, and confidentiality.
• Design, implement, and refine training programs that empower Associates to master front‑end principles and loyalty program promotion.
• Assign and manage register responsibilities, support POS coverage, and coordinate breaks to maintain optimal staffing levels.
• Respond swiftly to customer concerns, turning potential issues into opportunities for delight.
• Ensure Associates execute tasks in alignment with the store plan, prioritizing activities to meet daily objectives.
• Communicate clearly with management and staff, providing progress updates, setting priorities, and fostering a collaborative environment.
• Partner with store leadership to identify training needs, enhance Associate effectiveness, and drive performance metrics.
• Uphold all labor laws, company policies, and safety procedures, creating a secure and compliant workplace.
• Champion credit and loyalty programs, driving enrollment and usage to boost customer retention.
• Support shrink reduction initiatives, contributing to inventory accuracy and profitability.
• Promote safety awareness, ensuring a safe environment for customers and Associates alike.
• Perform additional duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

We’re looking for a dynamic leader who brings a blend of retail expertise, people skills, and a passion for customer service. The ideal candidate will:

• Have a minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Demonstrate strong understanding of merchandising techniques and visual presentation.
• Exhibit exceptional communication and organizational skills, with meticulous attention to detail.
• Showcase the ability to multitask and adapt quickly to changing priorities or unexpected situations.
• Be a collaborative team player who works effectively with peers and supervisors.
• Possess a proactive approach to training and mentoring, inspiring Associates to reach their full potential.
• Be available to work a flexible schedule, including nights, weekends, and holidays.

Preferred Qualifications

While not mandatory, the following attributes will give you a competitive edge:

• Experience with loyalty program management and POS systems.
• Background in inventory management and shrink reduction strategies.
• Knowledge of safety compliance and risk mitigation practices.
• Prior exposure to performance metrics and data‑driven decision making.
• Strong leadership presence and the ability to influence cross‑functional teams.

Skills & Competencies for Success

• Customer‑Centric Mindset: Passion for creating memorable experiences that exceed expectations.
• Leadership & Coaching: Ability to inspire, develop, and hold Associates accountable.
• Problem‑Solving: Quick, effective resolution of customer issues and operational challenges.
• Data Literacy: Comfortable interpreting sales data, performance metrics, and customer feedback.
• Adaptability: Thrive in a fast‑moving retail environment with evolving priorities.
• Communication: Clear, concise, and persuasive verbal and written communication skills.
• Team Collaboration: Foster a culture of mutual respect and shared success.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a Customer Experience Coordinator, you will:

• Gain access to our Leadership Development Program, designed to fast‑track high‑potential talent into management roles.
• Participate in cross‑functional projects that expose you to merchandising, supply chain, and marketing initiatives.
• Attend workshops and seminars on the latest retail technologies, customer engagement strategies, and operational excellence.
• Receive mentorship from senior leaders who are committed to your growth and success.
• Earn certifications in areas such as POS management, customer loyalty, and safety compliance.

Work Environment & Company Culture

brighthush is more than a retailer; it’s a community of passionate individuals who share a common goal: to create unforgettable shopping experiences. Our culture is defined by:

• Diversity & Inclusion: A workforce that reflects the communities we serve, with inclusive policies and practices.
• Collaboration: Open communication channels, cross‑team initiatives, and a supportive environment where ideas flourish.
• Recognition: Regular acknowledgment of outstanding performance through awards, shout‑outs, and tangible rewards.
• Wellness & Balance: Programs that support physical, mental, and financial well‑being, including wellness challenges, counseling services, and flexible scheduling.
• Innovation: A culture that encourages experimentation, embraces new technologies, and continuously seeks improvement.

Compensation & Benefits

While the starting hourly rate for this role ranges from $15.25 to $15.75, your total compensation package will include:

• Competitive Salary: Market‑aligned pay that rewards performance and experience.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, along with wellness incentives.
• Retirement Plans: 401(k) with company match, ensuring you’re building a secure financial future.
• Paid Time Off: Generous vacation, sick leave, and paid holidays to support work‑life balance.
• Employee Discounts: Exclusive savings on brighthush merchandise, partner products, and services.
• Professional Development: Reimbursement for relevant courses, certifications, and conferences.
• Additional Perks: Childcare support, pet insurance, legal assistance, and more.

How to Apply

Ready to elevate your career and make a tangible difference in the retail world? Click the link below to submit your application and join the brighthush family.

Apply to this position at brighthush

Location

17740 West 13 Mile Road, USA – brighthush Store 0285, Beverly Hills, MI

Equal Opportunity Employer

brighthush is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and provide reasonable accommodations for qualified individuals with disabilities. All hiring decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status.