Patient Access and Intake Coordinator Full Time Nights Remote

About the position The Patient Access and Intake Coordinator supports ScionHealth’s Central Access and Authorizations Team (CAAT) and Business Development team by initiating and coordinating patient referrals and admission workflows. The coordinator establishes patient accounts in referral management platforms, gathers and verifies demographic and admission information from multiple sources, and enters accurate details into referral systems and Meditech. This information supports benefit verification, prior authorization, and patient admission. The role coordinates admission logistics with business development staff and designated facility contacts, including bed assignments, required paperwork, and confirmation that the facility is ready to receive the patient. The coordinator communicates patient needs and pending admission details to hospital teams and helps maintain accurate referral logs and patient records. The position also contributes to process improvement, professional development, and the effective operation of the interdisciplinary CAAT team. This is a full-time, night-shift, remote position. The pay range is \$18.07–\$22.92 per hour. ScionHealth offers benefit-eligible employees medical, dental, vision, 401(k), FSA/HSA, life insurance, paid time off, and wellness benefits.

Responsibilities

• Serve as a CAAT team member focused on referral intake and building the initial case for patient admission.
• Initiate patient referrals by establishing patient accounts in the appropriate referral management platform.
• Enter demographic information and other admission details into referral platforms and/or Meditech.
• Gather patient, admission, and facility information from the Business Development team and multiple referral sources.
• Validate and enter complete referral information to support benefit verification, prior authorization, and admission.
• Enter care transition program referrals into the appropriate platform and work with the Business Development team to manage them.
• Coordinate patient admissions, bed assignments, and required admission paperwork with the Business Development team and designated facility contacts.
• Confirm that insurance verification and authorization are complete.
• Validate patient accounts, profiles, and PIC days in the appropriate systems of record.
• Communicate patient needs for beds, equipment, supplies, pharmacy, and consult services based on information from the Business Development team.
• Provide hospital teams with information about pending and new admissions.
• Coordinate bed availability with the facility house supervisor.
• Maintain the accuracy and integrity of the pending referral log, including reviewing and reconciling reports and patient accounts in referral management systems.
• Participate in continuing education and professional development activities.
• Learn CAAT admission processes and seek to improve them continuously.
• Learn and understand scheduling and preregistration routines in Meditech and other referral platforms used by CAAT.
• Perform other duties within the scope of the CAAT team as assigned.
• Follow the Company’s Code of Business Conduct, policies and procedures, Corporate Compliance Agreement, applicable laws, and professional standards.
• Maintain regular attendance and communicate professionally with patients, families, clients, coworkers, and others.

Requirements

• High school diploma or GED required.
• Healthcare-related experience is preferred.
• Must have good and regular attendance.
• Must read, write, and speak fluent English.
• Strong computer skills with standard and proprietary applications.
• Data-entry skills and attention to detail.
• Excellent oral and written communication and interpersonal skills.
• Ability to work as a team player and demonstrate a professional image and attitude.
• Ability to adhere to ScionHealth policies and practices.

Nice-to-haves

• Associate or bachelor’s degree preferred, preferably in a healthcare-related area of concentration.
• Licensed healthcare provider status or equivalent experience preferred.
• Post-acute care work experience is a plus.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Flexible spending account (FSA)
• Health savings account (HSA)
• Life insurance
• Paid time off
• Wellness benefits

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