Patient Access Specialist - REMOTE

This is a Fully Remote Job About Our Client: The organization operates within the healthcare services sector, focusing on improving patient access to medical care. It addresses common challenges patients face in navigating healthcare systems, including registration, insurance verification, scheduling, and financial communications. By providing support through patient access representatives, the organization aims to enhance the patient experience and streamline administrative processes in healthcare settings. About the Opportunity: The PATIENT ACCESS SPECIALIST plays a vital role in facilitating smooth patient interactions with healthcare services. This position is responsible for ensuring accurate patient registration, verifying insurance coverage and benefits, scheduling appointments, and supporting insurance authorization processes. The role contributes significantly to the organization by improving patient access efficiency and clarity, enhancing patient satisfaction, and supporting operational effectiveness. Responsibilities: Collect and update patient demographic, insurance, and financial information accurately Verify insurance coverage, eligibility, benefits, co-pays, and deductibles Complete all required pre-registration information prior to scheduled services Identify and resolve missing or inaccurate patient information Schedule patient appointments and clinical services efficiently Confirm appointment availability and insurance requirements Coordinate with healthcare teams to support timely scheduling Address appointment-related questions and concerns Obtain and document required insurance pre-certifications, referrals, and prior authorizations Communicate with insurance carriers and healthcare providers to resolve authorization issues Maintain accurate records within healthcare systems Provide professional and compassionate customer service during patient interactions Explain insurance benefits and patient financial responsibilities Assist patients with registration, scheduling, and payment inquiries Escalate complex patient concerns appropriately Enter and maintain accurate patient data in healthcare systems Review and document relevant diagnosis and procedure codes when needed Maintain confidentiality of Protected Health Information (PHI) and comply with HIPAA Meet departmental standards for productivity, accuracy, quality, and customer service Requirements: High school diploma or GED Minimum 1 year experience in patient access, healthcare customer service, or related healthcare environment Typing speed of at least 35 words per minute Strong verbal and written communication skills Excellent customer service skills with a patient-focused approach Detail-oriented with accuracy in data entry Ability to multitask and work efficiently in a fast-paced environment Basic computer skills and ability to navigate multiple systems Understanding of patient confidentiality and HIPAA compliance Ability to work independently and collaboratively Availability to work Monday–Friday, including one late shift per week and one Saturday per month Preferred Qualifications: 2–3 years experience in patient access or healthcare revenue cycle operations Associate or bachelor's degree in Business, Healthcare Administration, Finance, or related field Experience with medical insurance verification and authorization Familiarity with medical terminology and healthcare billing Experience with electronic health records and patient registration systems Previous experience in high-volume healthcare call center or patient-facing role Bilingual in English and Spanish is a plus Pay Range and Compensation Package: Pay rate: $16.00 per hour Eligible for quarterly performance-based bonuses Benefits & Perks: Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.