Patient Success Health Coach

Job Overview Balanced Body & Wellness, PLLC is an integrative functional medicine practice based in Spring, Texas, offering in-person care and virtual care across multiple states. We help women and men get to the root cause of hormone, metabolic, weight, and gut health concerns through a personalized, whole-person approach. We are looking for a Health Coach who will keep every patient on track. You will check in, cheer patients on, catch them before they drift, and make sure nobody falls through the cracks. This is a non-clinical role. You will not provide medical care. You will partner closely with our nurse practitioner, who handles every clinical decision, while you own the coaching, accountability, and follow-through that help patients stay engaged from their first consultation through every phase of their program. If you love building relationships, keeping things organized, and helping people make lasting lifestyle changes, we would love to meet you. Duties Make a two-week check-in call or message with every new patient after their initial consultation (our Blueprint Session). Check in with each active patient between monthly visits on habits, goals, and how they are feeling. Run the patient follow-up tracker every week and reach out to any patient who has gone quiet. Flag patients who are 30 days from the end of their program so the next-phase conversation with the nurse practitioner gets scheduled. Lead daily check-ins and weekly challenges in our group program's private online community. Support our weekly Zoom community call, Your Weekly Balance, with reminders before and follow-up after each session. Coach patients on the six pillars of lifestyle medicine: nutrition, movement, sleep, stress management, connection, and avoiding harmful substances. Escalate any medical question, side effect, or concern to the nurse practitioner the same day. Document all patient interactions accurately in our patient portal and customer relationship management (CRM) system. Protect patient privacy in every interaction and follow all HIPAA (Health Insurance Portability and Accountability Act) guideline. Your primary goal is to help each patient stay engaged and supported through our six-month Transformation program so they are ready to continue into Thrive, our ongoing maintenance phase. Make a two-week check-in call or message with every new patient after their initial consultation (our Blueprint Session). Check in with each active patient between monthly visits on habits, goals, and how they are feeling. Run the patient follow-up tracker every week and reach out to any patient who has gone quiet. Flag patients who are 30 days from the end of their program so the next-phase conversation with the nurse practitioner gets scheduled. Lead daily check-ins and weekly challenges in our group program's private online community. Support our weekly Zoom community call, Your Weekly Balance, with reminders before and follow-up after each session. Coach patients on the six pillars of lifestyle medicine: nutrition, movement, sleep, stress management, connection, and avoiding harmful substances. Escalate any medical question, side effect, or concern to the nurse practitioner the same day. Document all patient interactions accurately in our patient portal and customer relationship management (CRM) system. Protect patient privacy in every interaction and follow all HIPAA (Health Insurance Portability and Accountability Act) guidelines. Pay is $22 to $30 per hour based on experience and certification. After an introductory period, you also earn a retention bonus for each assigned patient who completes Transformation and continues into Thrive.

Requirements

A current health coaching certification is required. National Board certification through the National Board for Health and Wellness Coaching (NBHWC) is a plus. Experience coaching people through weight, metabolic, or hormone-related changes. Warm, clear communication by phone, text, and video. Strong follow-through: you do what you say you will do, without reminders. Comfort with technology, including patient portals and customer relationship management (CRM) systems. Experience with Healthie or GoHighLevel is a plus. Ability to work independently, manage your own schedule, and keep detailed records. Understanding of the boundary between coaching and clinical care, and the judgment to escalate appropriately. A commitment to patient privacy. HIPAA training must be completed before your start date. Pay: $22.00 - $30.00 per hour Expected hours: 10.0 – 20.0 per week Benefits:

• Referral program

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