Dynamic Remote Customer Engagement Specialist – Elevating Moving Experiences & Client Success

About brighthush

brighthush is a leading transportation and logistics partner that empowers families and businesses to move with confidence and ease. With a nationwide network of trusted agents and a commitment to exceptional customer service, brighthush delivers reliable moving solutions that span domestic and international borders. Our cooperative model fosters collaboration, shared success, and long‑term relationships with every stakeholder—customers, agents, and employees alike.

As the world continues to evolve, brighthush is at the forefront of innovation in the moving industry. We blend cutting‑edge technology with a human‑centric approach, ensuring that every client feels heard, supported, and guided through every step of their relocation journey. Whether you’re a seasoned mover or a first‑time customer, brighthush is dedicated to turning what can be a stressful experience into a seamless, positive adventure.

Why Join brighthush?

• Remote Flexibility: Work from anywhere in the United States with a flexible schedule that accommodates your lifestyle.
• Impactful Role: Be the first point of contact for customers, shaping their moving experience from the very first conversation.
• Growth Opportunities: Advance into senior customer success, sales, or operations roles with clear career pathways.
• Inclusive Culture: Thrive in a diverse, supportive environment that values every voice and perspective.
• Competitive Compensation: Earn a base salary plus performance‑based incentives, along with a comprehensive benefits package.

Key Responsibilities

As a Remote Customer Engagement Specialist, you will be the frontline ambassador for brighthush, guiding potential movers through the initial stages of their relocation journey. Your day‑to‑day tasks will include:

• Handling inbound and outbound calls, emails, and electronic leads from prospective customers.
• Collecting essential information about customers’ moving needs and determining the most appropriate next steps.
• Scheduling survey appointments and coordinating moving quotes with customers, agents, and surveyors.
• Educating customers on available service options, including packing, storage, and specialty logistics.
• Providing preliminary estimates for core moving services when appropriate.
• Addressing customer questions, concerns, and objections with confidence and empathy.
• Maintaining accurate, up‑to‑date customer records in our CRM system.
• Connecting customers with additional resources for needs beyond the scope of the Customer Engagement team.
• Working toward individual and team performance goals, such as call volume, conversion rates, and customer satisfaction scores.
• Escalating complex customer or system issues to supervisors as needed.
• Providing weekend and holiday support based on departmental scheduling needs.

Required Qualifications

• High school diploma or equivalent.
• 1–2 years of related experience in customer service, call center, or sales.
• Proven ability to handle inbound and outbound customer calls.
• Strong verbal communication and active listening skills.
• Confidence in addressing customer questions and overcoming objections.
• Excellent attention to detail and time‑management abilities.
• Comfortable working in a fast‑paced, goal‑oriented environment.
• Willingness to learn established processes and customer qualification requirements.

Preferred Skills & Experience

• Experience in the moving, logistics, or transportation industry.
• Familiarity with CRM platforms and call‑center software.
• Ability to build rapport quickly and make customers feel comfortable.
• High energy, motivation, and a results‑driven mindset.
• Adaptability and a willingness to take on new responsibilities.
• Collaborative spirit while remaining self‑motivated and independent.

What Makes a Top Performer at brighthush?

• Customer‑first mindset with genuine interest in helping people.
• Strong communication skills that foster trust and rapport.
• High energy, motivation, and a relentless focus on goals.
• Comfortable asking questions and learning from feedback.
• Confidence in navigating objections and customer concerns.
• Detail orientation and effective time management.
• Adaptability and eagerness to learn new responsibilities.
• Ability to collaborate while working independently.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Engagement Specialist, you will have access to:

• Structured onboarding and continuous training programs that cover product knowledge, customer service best practices, and industry trends.
• Mentorship from senior team members and cross‑functional leaders.
• Clear career pathways into senior customer success, sales, operations, or management roles.
• Opportunities to lead special projects, process improvements, or new service launches.
• Regular performance reviews with actionable feedback and development plans.

Work Environment & Company Culture

brighthush thrives on a culture of collaboration, transparency, and continuous improvement. Our remote team enjoys:

• Flexible work hours that respect work‑life balance.
• Regular virtual team meetings, town halls, and social events.
• A supportive environment that values diversity, equity, and inclusion.
• Access to digital tools and resources that enable seamless collaboration across locations.
• A culture that celebrates wins, learns from challenges, and encourages innovation.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary plus performance‑based incentives.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and parental/family leave.
• Employee support programs and wellness resources.
• Professional development budget and tuition reimbursement.
• Flexible work arrangements and remote‑friendly policies.

Commitment to Diversity, Equity, and Inclusion

brighthush is dedicated to creating an inclusive workplace where every individual feels respected, valued, and empowered. We actively promote diversity across all levels of the organization and provide reasonable accommodations for individuals with disabilities. If you require an accommodation during the application or interview process, please contact [email protected].

How to Apply

Ready to make a difference in the lives of moving customers? Click the link below to submit your application and join the brighthush family.

We look forward to welcoming you to brighthush, where your passion for customer service meets a culture of growth, innovation, and impact.