Pharmacy Technician - Customer Care Specialist

This is a Fully Remote Job About Our Client: The organization operates within the oncology pharmacy sector, addressing the specialized needs of community, oncology, and hematology physicians, patients, payers, and manufacturers. It aims to improve the lives of individuals battling cancer and rare diseases through a unique pharmacy model that supports these stakeholders. The organization emphasizes compassionate care and values teamwork, respect, integrity, and passion. About the Opportunity: The PHARMACY TECHNICIAN - CUSTOMER CARE SPECIALIST plays a critical role in supporting the sales team and healthcare providers by managing customer care issues. This position ensures timely resolution of escalations and collaborates across departments to maintain high-quality service. The role contributes to the organization's mission by enhancing patient and provider experience through effective communication and problem resolution. Responsibilities: Manage the customer care escalations email workflow. Collaborate with the customer service manager to address sales team escalations daily. Process address exception reports from pharmacy operations leadership. Notify the customer care manager of items that may prevent escalation resolution. Maintain knowledge of CPR+ and billing claim responses. Escalate issues to appropriate pharmacy directors, sales representatives, or analytics teams. Work with other functional areas to resolve customer problems and update relevant parties on resolution actions. Complete projects assigned by the customer service manager. Requirements: High School Diploma required; Bachelor's degree preferred. 1 to 2 years of experience in pharmacy billing or as a certified pharmacy technician. Strong customer service, problem-solving, and communication skills, both verbal and written. Ability to work independently with minimal guidance. Pharmacy Technician State License/Registration as required by the State Board of Pharmacy. National Pharmacy Technician Certification (CPhT via PTCB/NHA). Pay Range and Compensation Package: Starting salary from $25.00 an hour and up. Sign-On Bonus of $5,000 for employees starting before December 31st, 2026. Benefits & Perks: Medical insurance, Dental insurance, Vision insurance. 401(k) plan with a company match. Paid time off and paid holidays. Tuition reimbursement. Company-paid life, short-term, and long-term disability insurance. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.