Phone & Data Entry Specialist – Remote, High-Paying, Shift Flexibility, Healthcare Support

About brighthush

brighthush is a trailblazing remote call center that has been delivering world‑class customer service for over 35 years. With a casual, fun culture that prioritizes growth, innovation, and employee well‑being, we empower our team members to thrive both personally and professionally. Whether you’re a seasoned call center veteran or just starting your career, brighthush offers a supportive environment where your contributions make a real difference—especially in the critical realm of healthcare staffing.

Why This Role Matters

As a Phone & Data Entry Specialist at brighthush, you will be the vital link between nurses and healthcare facilities across the United States. Your work ensures that essential healthcare workers receive the shifts they need, while maintaining the highest standards of data accuracy and customer satisfaction. In a world where healthcare demands are ever‑increasing, your role directly supports the backbone of our nation’s health system.

Key Responsibilities

• Inbound & Outbound Call Management: Handle large volumes of calls in a timely, courteous manner, following established scripts and protocols.
• Credential Verification: Navigate online databases to confirm nurses’ credentials for selected healthcare facilities.
• Follow‑Up Communication: Send written confirmations and status updates to nurses, ensuring clarity and professionalism.
• Data Entry Excellence: Accurately record shift requests, credential statuses, and other critical information into our secure systems.
• Problem Solving: Identify customer needs, research solutions, and provide alternatives when necessary.
• Multi‑Tasking & Efficiency: Seamlessly switch between tasks—calls, data entry, research—without compromising quality.
• Availability & Reliability: Maintain punctuality and consistent attendance during scheduled shifts.
• Cross‑Training: Participate in cross‑training initiatives to broaden skill sets and support team flexibility.
• Compliance & Security: Adhere to all state and federal background check requirements and data privacy standards.

Essential Qualifications

• Previous remote work experience is a plus.
• Strong phone and verbal communication skills, with active listening proficiency.
• Typing speed of at least 35 words per minute, with high accuracy.
• Reliable, high‑speed internet connection (dedicated, secure, and capable of supporting business needs).
• Established dedicated workspace (desk, chair, electrical outlet, direct LAN connection).
• Background check compliant with state and federal laws.
• Ability to work independently and as part of a team.
• Proficiency in navigating online platforms and databases.

Preferred Qualifications

• Experience in healthcare staffing or related industries.
• Familiarity with CRM or call center software.
• Previous experience with shift scheduling or workforce management.
• Knowledge of HIPAA and other healthcare data privacy regulations.
• Multilingual abilities, especially in Spanish or French.

Skills & Competencies

• Customer‑Centric Mindset: Deliver exceptional service and build trust with every interaction.
• Attention to Detail: Ensure data accuracy and compliance with all protocols.
• Time Management: Prioritize tasks and meet deadlines in a fast‑paced environment.
• Adaptability: Adjust to new scripts, tools, and processes quickly.
• Team Collaboration: Communicate effectively with supervisors and colleagues.
• Problem‑Solving: Identify root causes and propose actionable solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Phone & Data Entry Specialist, you’ll have access to:

• Structured onboarding and 2‑3 week training program.
• Continuous learning modules covering advanced call center techniques, healthcare industry knowledge, and data security.
• Mentorship from senior team members and managers.
• Clear career pathways to roles such as Team Lead, Quality Analyst, or Operations Manager.
• Annual performance reviews with potential for salary increases and bonuses.

Work Environment & Company Culture

brighthush fosters a culture that blends professionalism with a relaxed, supportive atmosphere. Key highlights include:

• Fully remote work from Louisiana, with flexible shift options.
• Inclusive environment that celebrates diversity, equity, and belonging.
• Regular virtual team events, recognition programs, and wellness initiatives.
• Open communication channels—your voice matters.
• Commitment to work‑life balance, with scheduled breaks and mental health resources.

Compensation & Benefits

We offer a competitive hourly rate and a comprehensive benefits package designed to support your well‑being and future:

• Hourly Pay: $26.50 to $35.00 per hour, depending on experience and performance.
• Shift Differential: Additional $1.00 per hour for night and weekend shifts.
• Performance‑Based Increase: Potential salary adjustment after 90 days, contingent on attendance and performance.
• Paid Training: 2‑3 week training program (8:00 am–5:00 pm CST, Mon‑Fri).
• Benefits Eligibility: Eligible for benefits starting the first of the month after 60 days of employment.
• Health & Wellness: Health, dental, and vision insurance options (details provided upon hire).
• Retirement Plans: 401(k) with company match (available after 6 months).
• Paid Time Off: Generous PTO accrual, including sick leave and personal days.
• Professional Development: Reimbursement for relevant certifications and courses.
• Equipment Provision: Company‑supplied headset, monitor, and other necessary tools.

Shift Schedule & Availability

Our remote team operates across a broad time zone, ensuring coverage from early morning to late evening. Your shift options include:

• Morning shifts: 5:00 am–7:00 am or 7:00 am–9:00 am.
• Evening shifts: 9:00 pm–11:00 pm.
• Work days: Monday–Friday, plus every other weekend (one day off during the week on a rotating schedule).

How to Apply

Ready to join a dynamic team that values your skills and supports your growth? Click the link below to submit your application and start your journey with brighthush.

Apply to this job at brighthush

brighthush’s Commitment to Diversity

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to cultivating a professional, inclusive workforce. We welcome applicants from all backgrounds, including veterans, individuals with disabilities, and members of the LGBTQ+ community. Our participation in the E‑Verify program underscores our dedication to compliance and integrity.

Final Thoughts

As a Phone & Data Entry Specialist at brighthush, you’ll play a pivotal role in connecting healthcare professionals with the opportunities they need to serve communities across the nation. With competitive pay, flexible shifts, comprehensive benefits, and a culture that values growth and inclusion, this is more than a job—it’s a chance to make a lasting impact while advancing your career. If you’re a quick learner, a meticulous data steward, and a compassionate communicator, we encourage you to apply today and become part of the brighthush family.