Polish Customer Service Advisor – Remote & On‑Site Opportunities in Greece – Join brighthush

About brighthush and the Customer Experience Revolution

At brighthush, we are redefining what it means to deliver world‑class customer service in a global marketplace. Our mission is simple: empower every customer interaction to be a memorable, problem‑solving experience that builds lasting loyalty. Whether you’re working from a bustling office in Athens or from the comfort of your home, you’ll be part of a dynamic, fast‑paced team that thrives on collaboration, innovation, and a relentless focus on quality.

We’re looking for a passionate Polish Customer Service Advisor to join our growing presence in Greece. If you love the Polish language, enjoy helping people, and thrive in a culture that values continuous learning and personal growth, brighthush is the place for you.

Key Responsibilities

• Multi‑Channel Support: Handle incoming customer inquiries via live chat, email, and phone, ensuring a seamless experience across all touchpoints.
• Customer Needs Assessment: Quickly identify and understand each customer’s unique situation, providing tailored solutions that exceed expectations.
• Relationship Building: Foster trust and rapport through open, respectful, and engaging communication, turning first‑time contacts into long‑term advocates.
• Accurate Information Delivery: Use our state‑of‑the‑art tools and knowledge base to provide precise, up‑to‑date answers, while documenting every interaction in our CRM.
• Process Management: Maintain meticulous records of customer interactions, update account details, and file documents in accordance with company policies.
• Policy Adherence: Follow established communication procedures, guidelines, and quality standards to ensure consistent, high‑quality service.
• Continuous Improvement: Participate in regular training sessions, share insights with the team, and contribute to the evolution of our support processes.

Essential Qualifications

• Fluency in Polish (C1–C2 level) – native or near‑native proficiency.
• Strong command of English (B2–C1 level) to communicate with international stakeholders.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating CRM platforms.
• Excellent phone etiquette, active listening, and the ability to manage complex conversations with empathy.
• Outstanding written and verbal communication skills, with a knack for clear, concise messaging.
• Customer‑centric mindset, able to adapt to diverse personalities and handle challenging situations with grace.
• Strong multitasking abilities, prioritization skills, and effective time management to meet daily targets.

Preferred Qualifications

• Experience in a customer service role within a multinational environment.
• Knowledge of the Greek market and familiarity with local customer expectations.
• Previous exposure to call center metrics such as CSAT, NPS, and first‑contact resolution.
• Basic understanding of data privacy regulations (GDPR) and best practices in handling sensitive information.
• Experience with ticketing systems or helpdesk software (e.g., Zendesk, Freshdesk).

Skills & Competencies for Success

• Communication Excellence: Ability to convey complex information in a friendly, approachable manner.
• Problem‑Solving: Quick analytical thinking to diagnose issues and propose effective solutions.
• Adaptability: Comfortable with rapid changes in processes, tools, and customer needs.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Resilience: Maintain composure under pressure, turning challenging interactions into opportunities for improvement.
• Tech Savvy: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the service you deliver. When you join our team, you’ll gain access to:

• Structured onboarding program that immerses you in our culture, tools, and customer journey.
• Ongoing training modules covering product knowledge, soft skills, and industry best practices.
• Mentorship from senior advisors who share insights and career guidance.
• Clear career pathways – from Customer Service Advisor to Team Lead, Quality Analyst, or Customer Experience Manager.
• Annual performance reviews with actionable feedback and personalized development plans.
• Opportunities to participate in cross‑functional projects, expanding your skill set beyond frontline support.

Work Environment & Culture at brighthush

We foster a culture that values diversity, inclusion, and mutual respect. Our team members enjoy:

• Flexible working hours and the option to work remotely or on‑site, depending on your preference and role requirements.
• A collaborative atmosphere where ideas are welcomed and innovation is encouraged.
• Regular team‑building events, both virtual and in‑person, to strengthen bonds and celebrate successes.
• A supportive leadership team that listens, learns, and leads by example.
• Access to wellness resources, including mental health support and fitness incentives.

Compensation, Perks, and Benefits

• Competitive Salary: Market‑aligned base pay with performance‑based incentives.
• Monthly Bonus: Earn additional rewards for meeting or exceeding key metrics.
• Meal Vouchers: Enjoy vouchers that help offset daily meal expenses.
• Health Care Benefits: Comprehensive medical coverage for you and your dependents.
• Continuous Training & Educational Platforms: Unlimited access to e‑learning courses, certifications, and industry conferences.
• Relocation Package: For candidates moving from abroad, we cover travel costs and provide initial accommodation support.
• Additional perks such as flexible leave policies, employee referral bonuses, and a modern, ergonomic workspace.

Why brighthush?

Choosing brighthush means joining a forward‑thinking organization that places people at the heart of everything we do. You’ll be part of a team that:

• Values your voice and encourages you to bring fresh ideas to the table.
• Invests in your growth, ensuring you have the tools and knowledge to excel.
• Celebrates achievements, both big and small, fostering a sense of belonging and pride.
• Operates with transparency, keeping you informed about company goals and your impact.

Ready to Make an Impact?

If you’re ready to leverage your Polish language skills, passion for customer service, and desire to grow in a vibrant, supportive environment, we want to hear from you. Join brighthush and help shape the future of customer experience in Greece and beyond.

Click the link below to apply and start your journey with brighthush today!