Principal Solution Engineer

We're looking for aPrincipal Solution Engineer This role is Remote, United States Cornerstone is seeking a Principal Services Support Engineer to drive scalable delivery excellence across Services, Support, and Partner organizations through the design, deployment, and productization of AI-enabled solutions, technical accelerators, and reusable intellectual property. This role is responsible for building the architectures, automations, workflows, and solution assets that enable consultants, support engineers, technical account managers, and partners to deliver consistent customer outcomes at scale. You will work directly with strategic enterprise customers to solve complex deployment and operational challenges, then transform those solutions into repeatable capabilities that accelerate implementation, adoption, support, and long-term customer success. The ideal candidate combines deep technical expertise, solution architecture, enterprise SaaS delivery experience, AI fluency, customer engagement skills, and a passion for turning complex challenges into scalable solutions. In this role you will... Solution Engineering & Productization Leadership Design, build, and deploy reusable intellectual property, including implementation accelerators, configuration templates, integration patterns, automations, and AI-enabled workflows. Develop reference architectures, solution blueprints, and deployment standards that establish scalable best practices across Services and Support. Prototype and build proof-of-concepts and production-ready solution accelerators that improve customer outcomes and delivery efficiency. Translate emerging Cornerstone capabilities, including Workforce AI solutions and new platform features, into repeatable implementation and support frameworks. Convert bespoke customer solutions into reusable assets that can be leveraged across customers, industries, and delivery teams. Customer & Stakeholder Engagement Serve as a technical leader on strategic customer engagements, helping customers solve complex deployment and operational challenges. Partner with customer stakeholders to understand business requirements, define technical solutions, and ensure successful business outcomes. Provide guidance and expertise throughout implementation, adoption, and support engagements. Build trusted relationships with customers, partners, and internal stakeholders. Manage technical risks, dependencies, assumptions, and escalations while driving resolution and customer success. Cross-Functional Collaboration Partner with Services, Support, Product Management, Engineering, Customer Success, Sales, Technical Account Management, and delivery partners to ensure alignment across the customer lifecycle. Support the successful transition from implementation to operational support and long-term adoption. Collaborate with product teams to provide field feedback and influence future platform capabilities, deployability, and supportability. Enable partner and GSI organizations through scalable delivery methodologies, technical frameworks, and reusable solution assets. Operational Excellence & Scale Design and maintain delivery playbooks, diagnostic tools, support frameworks, and implementation standards that improve quality and consistency. Embed AI and automation into Services and Support workflows to improve efficiency, speed, and scalability. Measure adoption and effectiveness of solution assets, including improvements in delivery cycle times, quality, support resolution, and customer outcomes. Identify opportunities to streamline implementation, support operations, and partner delivery through automation and reusable frameworks. Capture lessons learned and continuously improve solution assets, methodologies, and best practices. Technical Leadership & Enablement Act as a hands-on technical thought leader across Services and Support organizations. Mentor consultants, support engineers, technical account managers, and partner resources through coaching, knowledge sharing, and technical guidance. Establish best practices and standards for deploying Cornerstone solutions in complex and regulated environments. Represent the organization in customer forums, industry events, internal enablement programs, and strategic initiatives focused on AI-enabled delivery and support. You have what it takes if you have... 8+ years of experience in solutions engineering, solution architecture, technical consulting, services engineering, support engineering, or enterprise SaaS delivery. Hands-on experience designing and building enterprise technical solutions including integrations, automation, configuration frameworks, and AI-enabled workflows. Experience developing reusable accelerators, frameworks, platforms, or intellectual property that improve organizational scale and efficiency. Strong understanding of AI and automation technologies and experience applying them to customer delivery, support, or operational workflows. Experience supporting complex enterprise customer deployments and solving challenging technical problems. Strong cross-functional collaboration and stakeholder management skills. Exceptional communication, influence, and organizational abilities. Proven ability to navigate ambiguity and transform one-off solutions into scalable, repeatable capabilities. Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field; advanced degree is a plus. Willingness to travel as required to support strategic customer engagements. Extra dose of awesome if you have... Workforce technology experience. HCM, talent management, or learning technology experience. Enterprise software implementation and support experience. Experience deploying AI-enabled software solutions and agentic workflows. Experience building delivery capabilities through GSIs, system integrators, and strategic partners. Experience supporting regulated industries including government, healthcare, manufacturing, or financial services. Experience influencing product roadmaps through customer and field-driven insights. Familiarity with delivery-management, integration, and automation platforms. Global customer delivery and support experience. Our Culture: Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now - is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone - anywhere - to learn, grow and advance. To be better tomorrow than they are today. Who We Are: At Cornerstone, we believe in AI that works in the service of people, amplifying their judgment to drive high-performing, future-ready organizations forward. Cornerstone Workforce AI, the intelligence platform for workforce readiness, brings together workforce and labor market data into a proprietary Cornerstone People Graph, translating signals into intelligence, targeting learning where it matters, developing critical skills, and surfacing hidden talent. Delivered as an open, enterprise platform across whatever application your people work in every day, Cornerstone Workforce AI is built for scale, security, and trust, with certified AI guardrails. As an industry leader, Cornerstone is helping approximately 7,000 organizations, 140M+ users, across 186 countries build continuous workforce readiness. Total Rewards: At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone's comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work - tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 130800 - 209300 USD. Check us out on LinkedIn, Comparably, Glassdoor, and Facebook! Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected] or +1 855 454 8433. Read the EEO is the Law poster here, and the supplementary poster here Read the Read the Pay Transparency Nondiscrimination Provision poster here PDN-a2e3ab5b-6186-420d-9daa-7deca523a8ff