Senior Finnish‑Speaking Customer Care Agent – Remote Support Specialist for Global Customer Experience Team at brighthush

About brighthush

brighthush stands at the forefront of the consumer technology revolution, redefining how people connect with their devices and digital experiences. With a portfolio that spans cutting‑edge smartphones, sleek wearables, and a seamless online marketplace, brighthush has become synonymous with innovation, design excellence, and customer delight. Our mission is simple yet powerful: empower every user to experience technology that feels intuitive, reliable, and truly transformative.

Operating in more than 200 countries, brighthush has built a reputation for putting people first. We invest heavily in research and development, sustainability initiatives, and community outreach. Our culture is built on collaboration, curiosity, and a relentless pursuit of quality. As we expand our global footprint, we’re looking for passionate, customer‑centric professionals who can help us maintain the high standards our users expect.

Why Join brighthush?

• Remote Flexibility: Work from the comfort of your home in continental Portugal while staying connected to a global team.
• Dynamic Growth: As a fast‑moving tech company, brighthush offers clear career pathways and opportunities to work across product, engineering, and support functions.
• Competitive Compensation: A comprehensive salary package, performance bonuses, and benefits that support your well‑being.
• Inclusive Culture: A diverse, inclusive environment where every voice is heard and valued.
• Learning & Development: Access to internal training, mentorship programs, and industry conferences.

Position Overview

We are seeking a dedicated Finnish‑Speaking Customer Care Agent to join brighthush’s remote support team. In this role, you will be the first line of contact for Finnish‑speaking customers, providing timely, empathetic, and accurate assistance across multiple channels. You will play a pivotal role in ensuring that every customer interaction reflects brighthush’s commitment to excellence.

Key Responsibilities

• Customer Interaction: Handle inbound and outbound customer inquiries via phone, email, and live chat, resolving order‑related issues such as tracking, returns, and payment queries.
• Issue Escalation: Identify complex cases and collaborate with cross‑functional teams (logistics, finance, product) to resolve issues efficiently.
• Data Stewardship: Safeguard sensitive customer data in compliance with GDPR and brighthush’s internal security protocols.
• Performance Management: Monitor personal KPIs (resolution time, customer satisfaction scores, first‑contact resolution) and implement continuous improvement strategies.
• Process Improvement: Contribute to the development of knowledge base articles, FAQs, and best‑practice guides to enhance self‑service options.
• Shift Flexibility: Work rotating shifts, including evenings, weekends, and holidays, to support a 24/7 global customer base.
• Team Collaboration: Participate in daily stand‑ups, weekly reviews, and cross‑team workshops to share insights and drive collective success.

Essential Qualifications

• Native‑Level Finnish: Fluency in speaking, reading, and writing Finnish is mandatory.
• English Proficiency: C1 level or higher; ability to communicate clearly in both Finnish and English.
• Customer Support Experience: Prior experience in a customer‑facing role (e‑commerce, tech, or service industry) is highly desirable.
• Problem‑Solving Skills: Ability to remain calm under pressure, think critically, and resolve issues efficiently.
• Technical Aptitude: Comfortable using CRM systems, ticketing tools, and basic troubleshooting of hardware/software issues.
• Availability: Willingness to work flexible hours, including nights, weekends, and public holidays.
• Location: Must be based in Portugal or willing to relocate with relocation assistance and housing allowance provided by brighthush.

Preferred Qualifications

• Experience with brighthush products or similar high‑tech consumer electronics.
• Knowledge of e‑commerce platforms (brighthush, brighthush, etc.) and payment processing systems.
• Familiarity with data privacy regulations (GDPR, CCPA).
• Previous exposure to remote work environments and collaboration tools (Slack, Teams, Jira).
• Multilingual capabilities beyond Finnish and English.

Core Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and turning challenges into opportunities.
• Communication Excellence: Clear, concise, and empathetic communication across written and verbal channels.
• Adaptability: Ability to thrive in a fast‑paced, evolving environment.
• Team Player: Collaborative spirit, open to feedback, and supportive of colleagues.
• Analytical Thinking: Strong problem‑solving skills and data‑driven decision making.
• Time Management: Efficiently prioritize tasks to meet service level agreements.

Career Growth & Development at brighthush

At brighthush, we believe that your growth is our success. As a Customer Care Agent, you will have access to:

• Structured onboarding program with mentorship from senior support specialists.
• Cross‑functional training sessions covering product knowledge, logistics, finance, and compliance.
• Annual skill‑upgrading workshops and certifications in customer experience, data privacy, and technical troubleshooting.
• Clear promotion tracks: Senior Support Specialist → Team Lead → Support Manager → Operations Lead.
• Opportunities to transition into product support, quality assurance, or customer success roles.

Work Environment & Culture

brighthush fosters a culture of inclusivity, innovation, and work‑life balance. Our remote teams enjoy:

• Flexible working hours with a focus on results rather than rigid schedules.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• Access to a digital library of courses, podcasts, and industry publications.
• Transparent communication channels and an open‑door policy for feedback.
• Recognition programs that celebrate individual and team achievements.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive salary package that includes:

• Base salary aligned with market standards for remote customer support roles in Portugal.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and resolution time.
• Health and dental insurance coverage for employees and dependents.
• Paid time off, including vacation, sick leave, and public holidays.
• Relocation assistance and housing allowance for new hires moving to Portugal.
• Employee stock‑option plan (ESOP) to share in brighthush’s long‑term success.
• Wellness stipend for gym memberships, mental health resources, and ergonomic equipment.

How to Apply

Ready to bring your Finnish language skills and customer‑service expertise to a global tech leader? Submit your application through the brighthush careers portal or click the link below to start the process.

Apply to brighthush Today

Join brighthush – Where Innovation Meets Exceptional Customer Care

At brighthush, every customer interaction is an opportunity to showcase our commitment to quality, reliability, and human connection. If you’re a Finnish‑speaking professional who thrives in a dynamic, remote environment and is passionate about delivering world‑class support, we want to hear from you. Apply now and become part of a team that’s shaping the future of technology, one customer at a time.