Products & Services Coordinator
Important Application Submission Information In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, November 2, 2026 More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.
Summary
The Products & Services Coordinator supports the EnergyWise Home program as a member of the Demand Operations Center (DOC). This role handles inbound and outbound customer calls, verifies customer and premise information, qualifies customers for enrollment, and creates and documents Field Service Requests (FSRs) and scheduling activity across multiple systems of record. The coordinator applies program rules, troubleshoots device and service issues, escalates exceptions appropriately, and maintains accurate, audit-ready documentation to support program enrollments, reliability, and customer satisfaction. RESPONSIBILITIES Program & Customer Support - Handle inbound and outbound customer calls for the EnergyWise Home program, responding to enrollment, service, and general program inquiries. -