Professional Services Manager
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
As a Manager of Professional Services, you will play a critical role in ensuring the success and continuous improvement of our team within Implementations.
You will lead the efforts to ensure contracts, SOW commitments, and SLAs are consistently met or exceeded with a focus on operational best practices. Working with cross-functional teams, you will be responsible for delivering results driven continuous improvement and accountability.
The main duties include developing and maintaining a transparent and learning culture for technically knowledgeable employees to grow and thrive with their abilities.
Additional duties include documenting best practices and Standard Operating Procedures (SOPs); hiring, mentoring, and training staff. The ideal candidate is a solutionist, problem solver, coach, project manager, and communicate effectively with technical and non-technical staff along with internal and external customers.
Location
Remote- US based
Must work EST/ CST hours
What You Will Do
Lead, coach, and develop a team that administers and configures multiple VMS tools such as Magnit VMS, Beeline, SAP Fieldglass, IQN, VNDLY, SimplifyVMS, Coupa/CCW, and others
Monitor project timelines, resource allocation, and quality standards to ensure on-time, on-budget delivery
Bring team members together to cultivate a learning and sharing environment
Drive the development and documentation of best practices, SOPs, and scalable processes.
Mentor and train staff on projects for successful delivery
Provide performance feedback, conduct reviews, and support career development for team members
Support change management initiatives and ensure adoption of new tools and processes across the team
Contribute to strategic planning and departmental growth initiatives
Triage, troubleshoot, and resolve cases reported by users through a ticketing system
such as ServiceNow, Salesforce, JIRA, etc
Perform other duties as assigned
What You Will Need
10+ years’ experience in IT, database management, or systems administration, with at least 3+ years in a leadership or management role
10+ years' experience using VMS Platforms in MSP industry
Deep expertise in VMS platforms and implementation methodologies
Proven ability to lead and inspire technical teams in a remote environment
Strong project management skills with experience managing multiple concurrent initiatives
Excellent communication and stakeholder management skills
Experience with integration technologies (e.g., SSO, SFTP, APIs) and troubleshooting
Proficiency in tools such as ServiceNow, Salesforce, JIRA, and Microsoft Office Suite
Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
What Skills and Experience Will Set You Apart From Others
Ability to teach and coach high performing technical staff
Strong written and verbal communication skills
Demonstrated ability to create department documentation
Beeline Level II Certification
SAP Fieldglass Config Manager, API setup
Magnit VMS Advanced Administrator Certified and/or Enterprise Certified
Strong understanding of integrations, workflows/approval flows
Successful interaction with colleagues and clients at all levels within the organization
Previous people management experience
Project Management experience
Advanced Excel and data analysis skills
Experience scaling teams and processes in a growing organization
Compensation
The salary range is $115,000-$130,000 USD annually.
Salary rates are based on experience, skills, and geographical location
What Magnit will Offer You At Magnit,you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails! Magnit will offer you a competitive benefits package, including unlimited PTO, medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community! If this role isn’t for you Stay in touch, we will let you know when we have new positions on the team. To see a complete list of our open career opportunities please visit https://magnitglobal.com/us/en/company/careers.html To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion. As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more. https://magnitglobal.com/us/en/privacy-notice.html
Requires 10+ years in IT, database management, systems administration, or VMS platforms, including 3+ years in leadership; project management, integrations, stakeholder management, and technical team leadership experience.
Key Responsibilities
- leading teams
- managing projects
- documenting procedures
Skills & Tools
Magnit VMS, Beeline, SAP Fieldglass, IQN, VNDLY, SimplifyVMS, Coupa, CCW, ServiceNow, Salesforce, JIRA, Microsoft Office Suite, Microsoft Excel, SSO, SFTP, APIs
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — United States
- Salary: USD 115,000 – 130,000 / year
- Languages: English
Benefits
- Generous paid time off
- Retirement plan
About Magnit
A workforce management company providing software, data, intelligence, and professional services for contingent workforce programs. — Industry: Information Technology