RCS Senior Specialist

Description - Opportunity for remote schedule. - Must be able to attend onsite trainings, meetings, and events as needed. - Mon-Fri from 3:30p-11p with rotating weekends, 40hrs a week - The RCS Senior Specialist serves as a key operational support resource for the Switchboard team, providing exceptional customer service while ensuring efficient call handling, on-call management, and communication across the organization. - This role assists with training, quality monitoring, workflow coordination, and real-time operational support to help maintain seamless 24/7 operations. - The ideal candidate demonstrates strong communication skills, attention to detail, problem-solving abilities, and a commitment to teamwork and service excellence. Key Qualifications: - Strong customer service and communication skills - Ability to multitask in a fast-paced environment - Attention to detail and problem-solving skills - Experience with healthcare, call center, or switchboard operations preferred - Ability to collaborate effectively with peers and leadership teams Requires: - Requires understanding of medical record requirements, regulations and policies. - Requires a high level of interpersonal, problem solving, and analytic skills. - Requires effective written and verbal communication skills in both individual and group settings. - Requires ability to prioritize and process multiple tasks at once. - Requires the ability to meet objectives and standards. - Requires knowledge of personal computers using various types of word processing and database software. - Five years of Revenue Cycle experience preferred.