[Remote] Account Coordinator

Note: The job is a remote job and is open to candidates in USA. An unnamed beverage company is hiring an Account Coordinator to support a project team responding to new data privacy laws and coordinating consumer service requests. The role manages client accounts, gathers and compiles information, supports sales teams, tracks deadlines and project progress, and resolves or escalates issues.

Responsibilities

• Project coordinators will conduct outbound calls and/or email communication to gather information in support of consumer services
• In this role, the select candidate will work with project managers and other levels of leadership to compile all applicable data within a certain time frame, ultimately meeting and exceeding budgetary guidelines
• Utilize system reporting tools to acquire consumer requests and developing spreadsheets or reporting tools to help compile information submitted from other departments
• This role may require contacting other departments and groups while monitoring their deadline and timeline to respond
• Select candidate will also be responsible for independently resolving minor issues and escalating any that may have profound impact on overall project goals and timelines
• Ability to work with little supervision, reporting up to leaders on weekly progress points to continue driving project to completion month over month
• Account coordinators will manage individual accounts and work with their own group of clients and sales members
• Outbound calls to coordinate service details
• Document/Log conversations and inquiries with customers
• Work Closely with sales teams to assist clients
• Organize workload to reach individual project milestones
• Run necessary reports to detail updates on progress with necessary installation or shipment schedules

Skills

• High regard for accountability as an individual contributor
• A commitment to the overall business goals
• Excellent work ethic
• Ability to operate in large database systems
• High proficiency in Microsoft Excel and Access based database systems
• Detail oriented
• Time-line driven
• Project focused
• Advanced understanding of MS Office Suite, specifically Excel and Quickbase
• Ability to conform to shifting priorities, demands, and timelines in a high-pressure environment is essential
• Excellent analytical and detail oriented
• Experience working both independently and in a team-oriented, collaborative environment
• Excellent written and verbal communication skills
• Impeccable interpersonal and customer service skills
• Strong computer skills (Microsoft Office Suite & large database systems)
• Strong organizational skills
• Impeccable communication skills
• Enthusiastic and energetic personality
• Background or interest in sales
• Self-motivated & works well independently
• Ability to take initiative
• Strong attention to detail
• Excellent work ethic
• Must pass assessments
• 3 years of experience is required
• 2 years of experience is required
• Years of experience: 3 years
• Experience level: Experienced
• Working Independently (1 year of experience is preferred)

Benefits

• Currently 100% work-from-home.
• Medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Company Overview

Company H1B Sponsorship