[Remote] Account Director

Note: The job is a remote job and is open to candidates in USA. Substance Global is hiring an Account Director to lead day-to-day delivery and senior relationships for a project-based pharmaceutical account. The role oversees social content and integrated work across account, strategy, creative, insights and paid teams, while supporting account growth and commercial performance.

Responsibilities

• Own the day-to-day senior relationship across allocated accounts, acting as a trusted partner to brand teams
• Deliver all work to a high standard, aligned with brand strategies, objectives and agreed scope
• Lead meetings, strategic discussions, presentations and key project communications
• Identify stakeholder needs early and strengthen long-term relationships
• Own the health and commercial performance of allocated accounts, including budgets, scopes, resourcing and profitability
• Identify opportunities for organic account growth and additional services, working with senior leadership to develop them
• Set priorities across accounts, lead workflows and delegate effectively
• Provide clear direction to Account Managers, with regular feedback and support for their progression
• Partner with the Group Account Director and senior leadership on account strategy, forecasting and growth
• Work closely with Strategy, Creative, Social, Insights and Paid teams to ensure integrated thinking and consistently strong output
• Challenge briefs constructively so the team solves the right problem
• Oversee the status and quality of insights deliverables, paid campaigns and wider social activity
• Act as an escalation point for stakeholders and internal teams, resolving issues quickly and maintaining confidence in the team
• Stay current on developments, policies, trends and competitor activity across healthcare, pharma, health tech and social
• Lead and contribute to new-business opportunities, including ideas generation, proposals, scoping, costing and pitches
• Help raise the profile of Substance within pharma and healthcare through ideas, thought leadership, networking and industry opportunities

Skills

• Has 5+ years of social-first account management experience within pharma or healthcare, including time at a senior account management level
• Builds trusted relationships with senior stakeholders, leads senior-level meetings and presents strategic recommendations with confidence across global markets
• Has a track record of leading and growing accounts, identifying opportunities to expand relationships and services
• Leads integrated teams across strategy, social, creative, paid media and insights
• Communicates clearly in written and verbal formats with brand teams, external organisations, partners and third parties
• Has strong experience in proposal writing, scoping, pitching and presenting campaign and strategic ideas
• Oversees multiple projects and workstreams simultaneously, maintaining quality and deadlines
• Takes ownership of issues, with excellent problem-solving and decision-making skills
• Understands the specific considerations of social media in pharma and healthcare, including regulated environments and approval processes
• Has strong commercial awareness, with experience managing budgets, scopes and resourcing
• Has a deep understanding of social platforms, their creative formats, and emerging innovations and opportunities across LinkedIn, Instagram, Facebook, YouTube, TikTok, Reddit and X
• Has a strong interest in digital technologies and AI, and how they apply to healthcare communications
• Brings new ideas and thinking to the work and the wider team

Benefits

• Remote

Company Overview